Product Details
Separates and builds lashes. 5X fuller lashes. Iconic volume.
Voluminous® Volume Building Mascara is uniquely formulated to resist clumping, soften and build lashes up to 5X their natural thickness, for a full and dramatic look. The Volume Maximizing Brush thickens lashes evenly and smoothly, leaving them soft with virtually no flakes, smudges or clumps.
Ophthalmologist-tested and allergy-tested.
Suitable for sensitive eyes and contact lens wearers.
Fragrance-free.
Clump-resistant.
Ingredients
AQUA / WATER / EAU, ACRYLATES COPOLYMER, ORYZA SATIVA CERA / RICE BRAN WAX, PROPYLENE GLYCOL, CERA ALBA / BEESWAX / CIRE DABEILLE, PENTYLENE GLYCOL, GLYCERYL, STEARATE, CETYL ALCOHOL, PEG-200 GLYCERYL STEARATE, COPERNICIA CERIFERA CERA /, CARNAUBA WAX / CIRE DE CARNAUBA, STEARIC ACID, PALMITIC ACID, AMINOMETHYL, PROPANEDIOL, GLYCERIN, HYDROXYETHYLCELLULOSE, LAURETH-21, CAPRYLYL GLYCOL, SILICA, PEG-40 HYDROGENATED CASTOR OIL, SODIUM DEHYDROACETATEXANTHAN GUM, MYRISTIC ACID, KAOLIN, [+/- MAY CONTAIN / PEUT CONTENIR, CI 77499 / IRON OXIDES, CI 77266 [NANO] / BLACK 2, CI 77007 / ULTRAMARINES ]
Usage Text
Place brush at base of lashes and gently sweep up to tip. Removes easily with soap and water.
Reviews
Average Customer Ratings
Quality of Product, 3.1 out of 5
Value of Product, 3.2 out of 5
Customer Images and Videos
Filter Reviews
Rating
Locale
1 to 8 of 473 Reviews
1 – 8 of 473 Reviews
Most Recent
2 out of 5 stars.
Dried out and over priced!
13 days ago
It doesn't matter where I buy this mascara it is always dried out. Walmart is the better choice. Amazon, Shoppers Drug Mart and Rexall are a definite no! I'm sick of spending good money for this old out of date crap, put a best before date on them.. Concentrate on the quality of your products and restock the stores with fresh products. After 25 years of using your products it time to make a change.
No, I do not recommend this product.
Originally posted on Voluminous Original Mascara Waterproof Brown
Helpful?
Quality of Product, 2.0 out of 5
Value of Product, 2.0 out of 5
Response from L'Oreal Paris Canada:
12 days ago
BEC
We are sorry about your experience with our Voluminous Original Mascara Waterproof Brown. We want to assist, therefore, we have forwarded your comments to the appropriate department for further assistance. A member from our team will get in touch with you shortly.
1 out of 5 stars.
Unfortunate
a month ago
Dry mascara. No longer voluminous. Unfortunate. I have been using it for 20 years. It’s just really too bad that I have to go out and find a new brand after all these years. Where is the loyalty L’Oreal?
Originally posted on Voluminous Original Mascara Blackest Black
Helpful?
Response from L'Oreal Paris Canada:
a month ago
BEC
We are sorry about your experience with our Voluminous Original Mascara Blackest Black. We want to help in the best way we can. Therefore, we have forwarded your comments to our team for further assistance. We will be in touch with you shortly.
1 out of 5 stars.
a month ago
This was my favourite mascara. The new formula is terrible. It no longer gives my eyelashes that full and thick look. Doesn’t go on like it used to and it is difficult to remove almost like a waterproof mascara. I have been using this mascara for 15 years but very disappointed with the new formula.
No, I do not recommend this product.
Originally posted on Voluminous Original Mascara Blackest Black
Helpful?
Quality of Product, 2.0 out of 5
Value of Product, 2.0 out of 5
Response from L'Oreal Paris Canada:
a month ago
BEC
We appreciate you sharing your love of the previous formulation, and your loyalty to L'Oréal Paris. We are sorry to hear that the new formula of Voluminous Original Mascara Blackest Black is not meeting your expectations. We understand it can be frustrating when your true favourite is reformulated. At L'Oréal Paris we work tirelessly to develop the best in class makeup which includes updating formulas as new ingredients and technology become available. We can suggest trying our Voluminous Lash Paradise Mascara; formula is infused with a luscious blend of flower oils - lashes feel conditioned and supple to the touch, clump-resistant, smudge-resistant, longwearing and suitable for sensitive eyes. A mascara that gives your lashes instant breathtaking volume and length. For more information please click on this link: https://www.lorealparis.ca/en-ca/voluminous/voluminous-lash-paradise-mascara-blackest-black
1 out of 5 stars.
Not happy with this product
3 months ago
I find this product to be very clumpy and comes out of the tube with way too much product on it. There doesn't seem to have a ridge on the inside of the tube to squeeze excess product off when you remove the brush to use it. Because of this my lashes turn out thick and chunky and I have no control with my lashes. The one I have is YD01 in the color black.
No, I do not recommend this product.
Originally posted on Voluminous Original Mascara Blackest Black
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal Paris Canada:
3 months ago
BEC
We are sorry about your experience with our Voluminous Original Mascara Blackest Black. We want to help in the best way we can. Therefore, we have forwarded your comments to the appropriate department for further assistance. A member from our team will get in touch with you shortly.
1 out of 5 stars.
Not for the Aged or Hooded Eyes
3 months ago
If you have hooded eyes, do not buy this product. One hour after applying I have black smudges on my brow area from the mascara rubbing off from blinking!!! I am very disappointed considering this is supposed to be waterproof.
No, I do not recommend this product.
Originally posted on Voluminous Original Mascara Blackest Black
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal Paris Canada:
3 months ago
BEC
Thank you for trying our Voluminous Original Mascara Blackest Black! We understand how frustrating it is when you try out a new product and it does not perform the way you expect it to. We have documented your experience, and we are passing along your comments to our team. Feel free to connect with one of our Online Live Chat Beauty Experts at your convenience so they can assist you with choosing a product that would better suit your needs. We are available Monday to Friday from 10 AM to 9 PM EST and on Saturday and Sunday from 12 PM to 8 PM EST. We look forward to hearing from you!
2 out of 5 stars.
Bad Allergic Reaction
3 months ago
I purchased this mascara after several years of using a different brand. I used this one when I was younger and remembered it positively. While it does create very nice lashes, after only two uses I realized it was causing an allergic reaction around my eyes. My eyelids became extremely irritated, and I had to use a very fancy ans expensive moisturizing cream to restore them to normal.
No, I do not recommend this product.
Originally posted on Voluminous Original Mascara Blackest Black
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 3.0 out of 5
Response from L'Oreal Paris Canada:
3 months ago
BEC
We are sorry about your experience with our Voluminous Original Mascara Blackest Black. We want to help in the best way we can. Therefore, we have forwarded your comments to the appropriate department for further assistance. A member from our team will get in touch with you shortly.
1 out of 5 stars.
Just terrible
4 months ago
For 18 years I used this mascara. The change in product is dreadful now. And I don't understand why it was even done? I thought this was the #1 best selling mascara? So why mess with it? Has to be cost cutting reasons because the quality definitely disappeared. It's really bad now. I can no longer buy it or wear it. It's a horribly frustrating product. I'll watch to see if you bring back the old formula. Until then I will have to use something else.
No, I do not recommend this product.
Originally posted on Voluminous Original Mascara Blackest Black
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal Paris Canada:
4 months ago
BEC
We appreciate you sharing your love of the previous formulation, and your loyalty to L'Oréal! We are sorry to hear that the new formula of our Voluminous Original Mascara Blackest Black is not meeting your expectations. At L'Oréal we work tirelessly to develop the best in class makeup which includes updating formulas as new ingredients and technology become available. We would love the opportunity to connect with you to find your new favourite mascara. Please reach out to us by chat on our website at your convenience. We are available Monday to Friday from 10AM to 9PM EST and on Saturday and Sunday from 12PM to 8PM EST. We are looking forward to assisting you!
1 out of 5 stars.
Bad reaction
4 months ago
I get a terrible reaction when I use this mascara. It makes my eyes very red and they water constantly.
Originally posted on Voluminous Original Mascara Blackest Black
Helpful?
Response from L'Oreal Paris Canada:
4 months ago
BEC
We are sorry about your experience with our Voluminous Original Mascara Blackest Black. We want to help in the best way we can. Therefore, we have forwarded your comments to the appropriate department for further assistance. A member from our team will get in touch with you shortly.
1 – 8 of 473 Reviews
Reviews
Average Customer Ratings
Quality of Product, 3.1 out of 5
Value of Product, 3.2 out of 5
Filter Reviews
Rating
Locale
9 to 38 of 473 Reviews
9 – 38 of 473 Reviews
Most Recent
1 out of 5 stars.
N'est plus le même!
5 months ago
J'ai acheté 4 tubes de votre mascara voluminous en croyant que c'était encore la même formule...déception! Est-il mélangé avec du waterproof? Il se démaquille très mal, il a même l'odeur du waterproof! Je suis très décue de cette nouvelle formule et je me chercherai un nouveau mascara
Translate with GoogleNo, I do not recommend this product.
Originally posted on Voluminous Original Mascara Blackest Black
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal Paris Canada:
5 months ago
BEC
Merci d'avoir essayé notre Voluminous Original Mascara Blackest Black. Nous sommes désolés d'apprendre que cette formule n'a pas répondu à vos attentes. Nous avons documenté votre expérience et transmettons vos commentaires à notre équipe. Merci encore d’avoir pris le temps et nous vous souhaitons une très belle fin de journée !
1 out of 5 stars.
Allergic reaction
6 months ago
I used to wear this mascara when I was a teenager, bought it recently and I got an allergic reaction to it. Safe to say I’m not a fan of the new formula.
No, I do not recommend this product.
Originally posted on Voluminous Original Mascara Blackest Black
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal Paris Canada:
6 months ago
BEC
We are sorry about your experience with our Voluminous Original Mascara Blackest Black. We want to help in the best way we can. Therefore, we have forwarded your comments to the appropriate department for further assistance. A member from our team will get in touch with you shortly.
1 out of 5 stars.
7 months ago
It should not say original on label when the formula has changed. It’s not washable. I tried several makeup removers, creams and soap. Nothing removes this mascara. I have been using it for over 20 years but I’m looking for a new brand.
No, I do not recommend this product.
Originally posted on Voluminous Original Masara Black Brown
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal Paris Canada:
7 months ago
BEC
We appreciate you sharing your love of the previous formulation, and your loyalty to L'Oréal! We are sorry to hear that the new formula of Voluminous Original Masara Black Brown is not meeting your expectations. We understand it can be frustrating when your true favourite is discontinued. At L'Oréal we work tirelessly to develop the best in class makeup which includes updating formulas as new ingredients and technology become available. If you would like assistance with choosing a more suitable product, we encourage you to go to our website and chat with a Beauty Expert. We are available Monday to Friday from 10 AM to 9 PM EST and on Saturday and Sunday from 12 PM to 8 PM EST. We look forward to assisting you!
3 out of 5 stars.
7 months ago
I tried this product for a change from what I had been using and was disappointed........the brush itself was "clumpy" and found it difficult to use because of this
Originally posted on Voluminous Original Mascara Blackest Black
Helpful?
Response from L'Oreal Paris Canada:
7 months ago
BEC
Thank you for trying our Voluminous Original Mascara Blackest Black! We understand how frustrating it is when you try out a new product and it does not perform the way you expect it to. We have documented your experience, and we are passing along your comments to our team. Feel free to connect with one of our Online Live Chat Beauty Experts at your convenience so they can assist you with choosing a product that would better suit your needs. We are available Monday to Friday from 10 AM to 9 PM EST and on Saturday and Sunday from 12 PM to 8 PM EST. We look forward to hearing from you!
1 out of 5 stars.
La formule a changé pour le pire
8 months ago
Je ne suis plus capable de me procurer la formule x5. Je déteste le x15 il est trop épais et fait des mottons. Pourquoi ne plus nous la fournir? J'utilisais ce mascara depuis plus de 30 ans! Maintenant je vais devoir chercher un mascara dans une autre marque.
No, I do not recommend this product.
Originally posted on Voluminous Original Mascara Blackest Black
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal Paris Canada:
8 months ago
BEC
Nous vous remercions de partager vos commentaires avec nous. Nous sommes désolés d'apprendre que la formule du Voluminous Original Mascara Blackest Black ne répond pas à vos attentes. Nous comprenons à quel point il est frustrant qu'un produit ne corresponde pas à vos attentes. Chez L'Oréal, nous travaillons sans relâche pour développer les meilleurs soins de la peau, ce qui inclut la mise à jour des formules à mesure que de nouveaux ingrédients et technologies deviennent disponibles. Nous aimerions avoir l'opportunité de nous connecter avec vous pour trouver votre nouveau mascara préféré. N'hésitez pas à nous contacter à votre convenance et à parler avec un Expert en Beauté. Nous sommes disponibles du Lundi au Vendredi de 10h à 17h EST et le Samedi et Dimanche de 12h à 20h EST. Merci d'avoir choisi L'Oréal et nous espérons que vous continuerez à essayer nos produits à l'avenir !
1 out of 5 stars.
Please reinstate the original formula
8 months ago
The original formula was the best mascara EVER, in fact I was planning on only ever using this mascara, but ever since they changed it, it transitioned into something called “ complete and utter disappointment” so much so, that it actually made me cry. What was once a one of a kind mascara, has now become no better than any other, and frankly, sales wise, I fail to see how it would benefit the company to do something like this. Therefore, L’Oréal Paris, you should seriously consider reinstating the original formula for not only the good of your lifelong clients, but also for your profits. Thank you.
Originally posted on Voluminous Original Mascara Blackest Black
Helpful?
Response from L'Oreal Paris Canada:
8 months ago
BEC
Thank you for sharing your feedback on our Voluminous Original Mascara Blackest Black. We are sorry to hear that this formulation of the product did not meet your expectations. At L'Oréal we work tirelessly to develop the best in class makeup which includes updating formulas as new ingredients and technology become available. We have documented your experience, and we are passing your comments along to our team. Thank you again for sharing your feedback!
1 out of 5 stars.
Disappointed with new formula. Red eyes.
10 months ago
I have used this mascara for as long as I can remember and I’m 68. Over the past 3 to 4 months my eyes have been burning and watering. Even after I’ve removed my makeup and mascara. I through out my previous mascara thinking it might be old and replaced with the same product. Have been to a doctor about allergies etc. I JUST learned the the formula la in this mascara has been changed. And I agree with another comment that the mascara just seems different. Clumpy and difficult to get the results of the old formula. I’m so sad that I’ll have to find another brand that works for me.
No, I do not recommend this product.
Originally posted on Voluminous Original Mascara Blackest Black
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal Paris Canada:
10 months ago
BEC
We're so sorry to hear about your reaction to our Voluminous Original Mascara - Blackest Black. Your comfort and well-being are our top priorities. We understand that skin sensitivities can occur even with the highest quality products. Please discontinue use immediately. To help us understand what happened and offer the best possible solution, we'll be sending a follow-up email with a few questions about your experience. We look forward to your response so we can assist you further
1 out of 5 stars.
Awful new formula 😕
11 months ago
I came here to see if I could find the original formula because the new one is awful. Like so many others have already said, I have been using this for 20 years, it was the best mascara, hands down. I would always get compliments on my lashes! The new formula is sticky, clumps easier and is impossible to wash off with my regular soap at day's end. If I want to use waterproof mascara,
I'd buy waterproof. Unfortunately my eyes are sensitive to oily make up removers so I can no longer use this. Loreal, why try and "fix" or "improve" something that was already perfect!? Blows me away that this new concoction passed testing.. 😒
No, I do not recommend this product.
Originally posted on Voluminous Original Mascara Blackest Black
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal Paris Canada:
11 months ago
BEC
We appreciate you sharing your love of the previous formulation, and your loyalty to Voluminous Original Mascara Blackest Black! We are sorry to hear that the new formula of Voluminous Original Mascara Blackest Black is not meeting your expectations. We understand it can be frustrating when your true favorite is discontinued or formula upgraded. At L'Oréal Paris we work tirelessly to develop the best in class makeup which includes updating formulas as new ingredients and technology become available. We would love the opportunity to connect with you to find your new favorite product or to assist in any way we can. Please reach out to us by chat on our website or by phone at your convenience. Our phone number is 1-888-4-LOREAL and we are open 9am-5pm EST from Monday to Friday.
Thank you again for being a loyalty customer of L'Oreal Paris products!
1 out of 5 stars.
Impossible to Remove
11 months ago
I have been using this brand of mascara for 20+ years and loved it. However there appears to be a recent change in the formulation. The mascara used to be easy to remove with my regular cleanser but now it's impossible to get off my lashes without overly scrubbing, irritating the tender area of skin around the eyes. Whatever changes you've made, please stop and bring back the original formula.
No, I do not recommend this product.
Originally posted on Voluminous Original Mascara Blackest Black
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal Paris Canada:
11 months ago
BEC
We appreciate you sharing your feedback on Voluminous Original Mascara - Blackest Black. We are sorry to hear that it did not meet your expectations. We always welcome our customers feedback and suggestions, as they are a valuable tool to improve our services and products in any way that we can. Your comments have been shared with the appropriate department. Thanks again for being a loyal customer, we truly appreciate it!
2 out of 5 stars.
Change it back
11 months ago
This new formula is awful. . Flakes into my eyes.hard to get off. I have been using this product for over 25 years. Please change it back.
No, I do not recommend this product.
Originally posted on Voluminous Original Mascara Blackest Black
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 3.0 out of 5
Response from L'Oreal Paris Canada:
11 months ago
BEC
Thank you for reaching out and sharing some feedback with us on our Voluminous Original Mascara - Blackest Black . We are sorry this product didn't meet your expectations. We appreciate you sharing your personal experience and will be forwarding your comments with others on our team. We hope you keep trying our products in the future!
1 out of 5 stars.
Allergic to new formula
a year ago
I have been purchasing this mascara for many many years. I have very sensitive skin and eyes and always found this mascara to be a good match for me. It wasn’t until recently that I purchased a new one and have been experiencing itchy, red and swollen eyes after applying this mascara. I couldn’t understand why this was happening until I came on here and it looks like the formula has changed. While I understand formula changes happen for a variety of reasons, hopefully you will strongly consider the feedback that’s been shared below and take appropriate action.
No, I do not recommend this product.
Originally posted on Voluminous Original Masara Black Brown
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal Paris Canada:
a year ago
L'Oreal Paris CCC BEC
We are so sorry to hear you had this kind of reaction to our Original Masara Black Brown. Although we make every effort to provide products of the finest quality, we recognize that there are occasions when someone may find a particular item is not compatible with their skin. Please discontinue use immediately. We would love to speak to you regarding your experience. We will be sending you an email to gather additional information about your experience and will be in touch once we receive your response.
1 out of 5 stars.
Awful Formula Change
a year ago
Why change a product that was great and loved by many? I have been using L'OREAL Voluminous mascara for over 20 years and it was the best for my sensitive skin. I can no longer use it now that the formula has changed. It is causing burning and redness and eyelash loss. What have you done? Bring back the original formula.
No, I do not recommend this product.
Originally posted on Voluminous Original Mascara Blackest Black
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal Paris Canada:
a year ago
L'Oreal Paris CCC BEC
We are so sorry to hear you had this kind of reaction to our product. Although we make every effort to provide products of the finest quality, we recognize that there are occasions when someone may find a particular item is not compatible with their skin. Please discontinue use immediately. We would love to speak to you regarding your experience. We will be sending you an email to gather additional information about your experience and will be in touch once we receive your response.
1 out of 5 stars.
new formula isn't it. bring back 5x
a year ago
I have been using the 5x product for the past 9 years and it was AMAZING hands down the best mascara I had ever tried. Not to mention I put many friends on it due to how it looked on my lashes. However since I repurchased the new 15x formula it is AWFUL. Applies clumpy, hard to remove, doesn't seperate with a lash comb. I am extremely dissapointed and hope Loreal puts the 5x product back out.
No, I do not recommend this product.
Originally posted on Voluminous Original Mascara Blackest Black
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal Paris Canada:
a year ago
BEC
Hi makeup101!
We are sorry to learn of your experience and appreciate you providing us with your honest feedback.
We will be passing this valuable information on to the rest of our team as we are always looking for ways to improve the performance of our products.
1 out of 5 stars.
Very disappointed
a year ago
I have used the Voluminous Original mascara for years and it was the best product - better than any other drugstore or high end mascara out there. However, I will sadly not be buying it anymore since the release of the new formula. It applies horribly and is very difficult to remove. I’ll be looking into different brands going forward. I am very disappointed. Why change something that was great !!! No, I do not recommend this product.
Originally posted on Voluminous Original Mascara Blackest Black
Helpful?
Response from L'Oreal Paris Canada:
a year ago
BEC
Thank you for reaching out to L'Oreal-Paris and sharing some feedback with us on our Voluminous Original Mascara Blackest Black. We are sorry this product didn't meet your expectations. We appreciate you sharing your personal experience and will be forwarding your comments with others on our team. We hope you keep trying our products in the future!
1 out of 5 stars.
Avoid Carbon Black
a year ago
I bought the Carbon Black thinking it was going to be just like the other voluminous collection, but this was just a terrible product. Smudged all over my face, giving me raccoon eyes within 20 mins. This formula is not it. Not sure what they changed in the formula on this one but avoid at all costs.
Super strange considering I love the Blue, Green, Burgundy and the Original Black! Not really sure how they messed up Carbon Black this badly!
Helpful?
Response from L'Oreal Paris Canada:
a year ago
BEC
Thank you for reaching out to L'Oreal-Paris and sharing some feedback with us on our Voluminous Original Mascara Carbon Black. We are sorry this product didn't meet your expectations. We appreciate you sharing your personal experience and will be forwarding your comments with others on our team. We hope you keep trying our products in the future!
1 out of 5 stars.
New formula is NOT GOOD
a year ago
I have used the Voluminous Original mascara for years and it was the best product - better than any other drugstore or high end mascara out there. However, I will sadly not be buying it anymore since the release of the new formula. It applies horribly, does not give the same voluminous look, is irritating on the eyes, and is difficult to remove. I’ll be looking into different brands going forward.
No, I do not recommend this product.
Originally posted on Voluminous Original Mascara Blackest Black
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal Paris Canada:
a year ago
BEC
Hi there! We are sorry about your experience with your Voluminous Original Mascara Blackest Black. We want to help in the best way we can. Therefore, we have forwarded your comments to the appropriate department for further assistance. A member from our team will get in touch with you shortly.
1 out of 5 stars.
my eyes are BURNING
a year ago
I have been a dedicate voluminous wearer for over 20 years. I love the deep burgundy it makes my hazel eyes pop. My latest tube is BURNING my eyes. Literally burning. I've had to take sick days to recover. Why did you change this formula???? So disappointed. I've also found this mascara flakes when dries, which just adds to the burning. WHY????
No, I do not recommend this product.
Originally posted on Voluminous Original Mascara Deep Burgundy
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal Paris Canada:
a year ago
BEC
Hi there! We are sorry about your experience with your Voluminous Original Mascara Deep Burgundy. We want to help in the best way we can. Therefore, we have forwarded your comments to the appropriate department for further assistance. A member from our team will get in touch with you shortly.
1 out of 5 stars.
Change in formula ruined this once perfect product
a year ago
Disappointing to see so many similar recent product reviews. I too have been a devoted customer of the voluminous original for 20+ years however the change in formula has resulted in a truly different, awful product. Quality has been lost. It clumps, doesn’t go on smoothly and becomes flaky when it dries. Why change this product? Cost savings? Please change back.
No, I do not recommend this product.
Originally posted on Voluminous Original Mascara Blackest Black
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal Paris Canada:
a year ago
BEC
Thank you for reaching out to L'Oreal-Paris and sharing some feedback with us on our Voluminous Original Mascara Blackest Black. We are sorry this product didn't meet your expectations. We appreciate you sharing your personal experience and will be forwarding your comments with others on our team. We hope you keep trying our products in the future!
1 out of 5 stars.
So disappointed after many years of purchasing
a year ago
Change in formula has ruined what was a reliable product. I was a dedicated customer for 20+ years - would never purchase anything else…. until now. This mascara will go on smoothly, but when it’s time to remove it, good luck. It sticks worse than waterproof mascara. I have tried many different removers with no success. After each use of this mascara, I find that I’m losing lashes and my eyes become irritated for days following.
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 2.0 out of 5
Response from L'Oreal Paris Canada:
a year ago
BEC
Hi there! We are sorry about your experience with your Voluminous Original Mascara Carbon Black. We want to help in the best way we can. Therefore, we have forwarded your comments to the appropriate department for further assistance. A member from our team will get in touch with you shortly.
1 out of 5 stars.
Why change an original?
a year ago
I have been wearing Voluminous original Blackest black for years and years.....this new vial is terrible. I am not sure when it says "original" how and why they would change it. It is too bad as I will not be buying anymore of it. Off to find a new mascara!!!! Perhaps in a brand that doesn't change a product without saying that they changed it......there is no security in trusting a products when a company does that!
No, I do not recommend this product.
Originally posted on Voluminous Original Mascara Blackest Black
Helpful?
Response from L'Oreal Paris Canada:
a year ago
BEC
Thank you for reaching out to L'Oreal-Paris and sharing some feedback with us on our Voluminous Original Mascara Blackest Black. We are sorry this product didn't meet your expectations. We appreciate you sharing your personal experience and will be forwarding your comments with others on our team. We hope you keep trying our products in the future!
1 out of 5 stars.
Terrible new product
a year ago
I have been buying this product for 15-20 years and always had the best lashes ! Unfortunately they have changed the product and it is terrible now , I will no longer be a customer, just remember why mess with a good thing ?! You guys are losing valuable customers !
No, I do not recommend this product.
Originally posted on Voluminous Original Mascara Blackest Black
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal Paris Canada:
a year ago
BEC
Thank you for reaching out to L'Oreal-Paris and sharing some feedback with us on our Voluminous Original Mascara Blackest Black. We are sorry this product didn't meet your expectations. We appreciate you sharing your personal experience and will be forwarding your comments with others on our team. We hope you keep trying our products in the future!
1 out of 5 stars.
New formula is awful
a year ago
I have used this mascara in the past so when my store was out of Lash Paradise (which I love!) I figured I'd just get this one but it's been so bad. I'm very disappointed in this new formula.
No, I do not recommend this product.
Originally posted on Voluminous Original Mascara Blackest Black
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal Paris Canada:
a year ago
BEC
Thank you for reaching out to L'Oreal-Paris and sharing some feedback with us on our Voluminous Original Mascara Blackest Black. We are sorry this product didn't meet your expectations. We appreciate you sharing your personal experience and will be forwarding your comments with others on our team. We hope you keep trying our products in the future!
1 out of 5 stars.
Formula Change! Horrible Product Now!!
a year ago
Loreal Voluminous Mascara has been the most incredible Mascara for the last 20+ years & my go-to ways. Suddenly....they stupidly changed their formula!!!! The Mascara is horrible now! Takes many coats to get the same look as before & it doesn't come off! Make up remover face cleanser, nothing works! And it breaks and takes your eyelashes with it. My eyelashes have full broken off multiple times now.
I can never use this Mascara again. 😞
Over 20 years and now, never again.
LOREAL....why would you ever change such a perfect product?????
No, I do not recommend this product.
Originally posted on Voluminous Original Mascara Blackest Black
Helpful?
Quality of Product, 1.0 out of 5
Response from L'Oreal Paris Canada:
a year ago
BEC
Thank you for reaching out to L'Oreal-Paris and sharing some feedback with us on our Voluminous Original Mascara Blackest Black. We are sorry this product didn't meet your expectations. We appreciate you sharing your personal experience and will be forwarding your comments with others on our team. We hope you keep trying our products in the future!
1 out of 5 stars.
Horrible
a year ago
I'm so upset. This has been my favorite mascara for 20 plus years. The formula has changed
It takes so much to get off harder than water proof and your lashes come with it. Truly disappointed. Can't find one that compares. Not a good move.
No, I do not recommend this product.
Originally posted on Voluminous Original Mascara Blackest Black
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal Paris Canada:
a year ago
BEC
Thank you for reaching out to L'Oreal-Paris and sharing some feedback with us on our Voluminous Original Mascara Blackest Black. We are sorry this product didn't meet your expectations. We appreciate you sharing your personal experience and will be forwarding your comments with others on our team. We hope you keep trying our products in the future!
1 out of 5 stars.
Nouvelle formule très decevante
a year ago
J'utilise ce mascara depuis au moins 15 ans j'étais très satisfaite jusqu'à ce qu'il change récemment de formule. Je déteste maintenant ce Mascara, plusieurs couches sont nécessaires à l'application, ensuite pour l'enlever c'est quasiment rendue un waterproof tellement il est difficile de l'enlever. Et en plus sensation de brûlure. J'en reviens pas et très déçu. Pourquoi changer une formule gagnante. Mais au moins je vois que je ne suis pas là seule à penser la même chose. Je nacheterai plus ce produit c'est certain.
Translate with GoogleNo, I do not recommend this product.
Originally posted on Voluminous Original Mascara Black
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal Paris Canada:
a year ago
BEC
Merci d'avoir contacté L'Oreal-Paris et de nous avoir fait part de vos commentaires sur notre Voluminous Original Mascara Noir. Nous sommes désolés que ce produit n'ait pas répondu à vos attentes. Nous apprécions que vous partagiez votre expérience et transmettrons vos commentaires aux autres membres de notre équipe. Nous espérons que vous continuerez à essayer nos produits!
1 out of 5 stars.
Une habituée très déçue!
a year ago
Depuis plusieurs années, j’employais ce produit. Toujours satisfaite mais mon dernier achat la semaine dernière est décevant. Mascara en tas sur la brosse, cils collés et mascara tombe en poussière sous les yeux après 1 heure. Produit W403. Pas de qualité et ne respecte pas la qualité attendue du produit pour le prix payé.
Translate with GoogleNo, I do not recommend this product.
Originally posted on Voluminous Original Mascara Blackest Black
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal Paris Canada:
a year ago
BEC
Merci d'avoir contacté L'Oreal-Paris et de nous avoir fait part de vos commentaires sur notre Voluminous Original Mascara Noir Profond. Nous sommes désolés que ce produit n'ait pas répondu à vos attentes. Nous apprécions que vous partagiez votre expérience et transmettrons vos commentaires aux autres membres de notre équipe. Nous espérons que vous continuerez à essayer nos produits!
1 out of 5 stars.
New formula terrible
a year ago
This mascara was my go-to for years, but for the last year or two, it's different, and not in a good way. The formula is different, it was amazing, and now it isn't the same. I have to curl my lashes, in the past, after curling, the mascara kept my lashes curled. Now, as I put it on, my lashes straighten out and they always have a moist feel to them, the curl goes away and I feel like I have to layer more and more to give it the same look as in the past. I don't like it anymore and I'm going to look for another brand to replace it. Why change something when it was perfect before?
No, I do not recommend this product.
Originally posted on Voluminous Original Mascara Blackest Black
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal Paris Canada:
a year ago
Consumer Care Center
Hello Bethy! Thank you for reaching out and sharing some feedback with us on our Voluminous Original Mascara Blackest Black. We are sorry this product didn't meet your expectations. We appreciate you sharing your personal experience and will be forwarding your comments with others on our team. We hope you keep trying our products in the future!
1 out of 5 stars.
Not happy
2 years ago
The first time I bought this the brush bristles were uneven and the mascara clumpy. The second time the brush is ok but the mascara is thick and clumpy again. I'm not buying a 3rd time. Do not waste your money.
No, I do not recommend this product.
Originally posted on Voluminous Original Mascara Blackest Black
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal Paris Canada:
2 years ago
Consumer Care Center
Hello Gaillinna! We are sorry to hear of your experience with our Voluminous Original Mascara Blackest Black.We understand how frustrating it can be when a product doesn't work as expected, and we want to make things right for you. We would like to help you with that matter. Please contact one of our agents at [email protected] for further assistance.
1 out of 5 stars.
No pigment. Don’t bother
2 years ago
I’ve tried deep burgundy a couple times with a mascara primer/base there is still NO pigment
No, I do not recommend this product.
Originally posted on Voluminous Original Mascara Deep Burgundy
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal Paris Canada:
2 years ago
Consumer Care Center
Hello Ellaa! We are sorry to hear of your experience with our Voluminous Original Mascara Deep Burgundy. We would like to help you with that matter. Please contact one of our agents at [email protected] for further assistance.
1 out of 5 stars.
2 years ago
Love the colour.... Have tried to contact customer service 3 times - can only reach an automatize system, have left messages - no response as to date... Product brush is of poor quality, have plenty of product left however, brush is of no use... I can get by with some of the lumps... If I can get a human on the line would be greatly appreciated... - Thank you.... From a very disappointed client...
Originally posted on Voluminous Original Mascara Cobalt Blue
Helpful?
Response from L'Oreal Paris Canada:
2 years ago
BEC
We are sorry to learn reaching out to us has been challenging.
You may also reach out to us via email at the email address below.
[email protected]
9 – 38 of 473 Reviews
