Product Details
Separates and builds lashes. 5X fuller lashes. Iconic volume.
Voluminous® Volume Building Mascara is uniquely formulated to resist clumping, soften and build lashes up to 5X their natural thickness, for a full and dramatic look. The Volume Maximizing Brush thickens lashes evenly and smoothly, leaving them soft with virtually no flakes, smudges or clumps.
Ophthalmologist-tested and allergy-tested.
Suitable for sensitive eyes and contact lens wearers.
Fragrance-free.
Clump-resistant.
Ingredients
AQUA / WATER / EAU, ACRYLATES COPOLYMER, ORYZA SATIVA CERA / RICE BRAN WAX, PROPYLENE GLYCOL, CERA ALBA / BEESWAX / CIRE DABEILLE, PENTYLENE GLYCOL, GLYCERYL STEARATE, CETYL ALCOHOL, PEG-200 GLYCERYL STEARATE, COPERNICIA CERIFERA CERA / CARNAUBA WAX / CIRE DE CARNAUBA, STEARIC ACID PALMITIC ACID, AMINOMETHYL PROPANEDIOL, GLYCERIN, HYDROXYETHYLCELLULOSE, SILICACAPRYLYL GLYCOL, KAOLIN, SODIUM DEHYDROACETATE, XANTHAN GUM MYRISTIC ACID, TIN OXIDE, [+/- MAY CONTAIN / PEUT CONTENIR, CI 77491, CI 77499 / IRON OXIDES, CI 77007 / ULTRAMARINES, CI 75470 / CARMINE MICA, CI 77891 / TITANIUM DIOXIDE, CI 77510 / FERRIC FERROCYANIDE]
Usage
Place brush at base of lashes and gently sweep up to tip. Removes easily with soap and water.
Reviews
Average Customer Ratings
Quality of Product, 3.0 out of 5
Value of Product, 3.2 out of 5
Customer Images and Videos
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1 to 8 of 1825 Reviews
1 – 8 of 1825 Reviews
Most Recent
2 out of 5 stars.
Not the same formula!
23 days ago
I've used this mascara for years. I would buy more expensive brands from time to time, but always came back to this one because it was a fabulous mascara for the price. But sadly, I think I need to find a replacement. This last tube is terrible! It smudges and smears. It's so bad that I wondered if I got a bad tube or if Loreal has changed formulas. I came to the Loreal website to see if others were having recent issues and it appears I'm not the only one that has noticed a change in the quality.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
21 days ago
consumer care center
Hey Austin12345! Thank you for sharing your experience, especially as a longtime fan of Voluminous Original Washable Mascara. We’re sorry this tube has been smudging and smearing, and understand why you’re concerned about a possible quality or formula change. Please contact us directly at 1-800-322-2036, Monday through Friday, 9:00 a.m.–5:30 p.m. ET, so we can look into this with you. Please keep the mascara and its packaging on hand, and reference case number 48625655 when you reach out. We look forward to hearing from you!
1 out of 5 stars.
Hate new formula
29 days ago
Why did you change the formula? I’ve been using this for over 15 years and now I’m trying to find a replacement.
No, I do not recommend this product.
Originally posted on Voluminous Original Mascara Blackest Black
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal Paris Canada:
29 days ago
BEC
We appreciate you sharing your love of the previous formulation, and your loyalty to L'Oréal Paris. We are sorry to hear that the new formula of the Voluminous Original Mascara Blackest Black is not meeting your expectations. We understand it can be frustrating when your true favourite is discontinued or reformulated. At L'Oréal Paris we work tirelessly to develop the best in class makeup which includes updating formulas as new ingredients and technology become available. We may suggest trying our Voluminous Panorama Mascara. The formula stretches and extends, volumizing and lengthening each lash that is clump free. For more information on this product, please click on this link: https://www.lorealparis.ca/en-ca/voluminous/mascara-voluminous-panorama-black
1 out of 5 stars.
Hate new formula
a month ago
Why did you change the formula? I’ve been using this for over 15 years and now I’m trying to find a replacement.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
a month ago
consumer care center
Hey Elle! Thank you for reaching out. We understand how disappointing it can be when a product you’ve relied on for years no longer seems the same. You’ve reached the L’Oréal Paris U.S. page; products and formulas can vary between countries. For help with the product sold in Canada, please contact L’Oréal Paris Canada at 1-888-456-7325 or visit lorealparis.ca/en-ca/contact-us. We thank you for your understanding.
1 out of 5 stars.
Used to love, hate the new curved brush
a month ago
I used to absolutely love this product. I has been my go-to mascara for years. The last tube I bought, the wand has changed, and I hate it. I don’t know what prompted the change from a straight brush to curved, but it is the worst. Too much mascara stays on the brush and it now goes on in a clumpy mess. Please go back to the straight brush.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
a month ago
consumer care center
Hey RH COS! Thank you for sharing your feedback with us! We completely understand how frustrating it is when a go-to product feels different, especially after relying on it for years. To help clear things up, we actually carry two different versions of this mascara to cater to different application preferences: one featuring the classic straight brush and one featuring the curved brush. It sounds like you may have accidentally picked up the curved-brush version this time around! Next time you shop, be sure to check the packaging details to make sure you grab the classic straight-brush formula you know and love. We truly appreciate your long-time loyalty and will be sure to share your feedback with our team! https://tinyurl.com/yg25u454
2 out of 5 stars.
Leave a Good Thing Alone
a month ago
I am 69 years old and have use Voluminous mascara as long as I can remember. I couldn't figure out what was wrong with the last 2 or 3 I purchased until I noticed "24 Hour Wear" on the packaging. I don' t wear my make up for 24 hours. I don't need it to hold up that long. I wash my makeup off religiously every evening. The mascara is resistant to my usual removal methods whether with a wash cloth in the shower or make up remover at the sink. It fleks and flakes and ends up all over my face, in my eyebrows and hairline. I am so disappointed. You know the saying "if it ain't broke, don't fix it"? Try that logic how about.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
a month ago
consumer care center
Hello! Thank you so much for being a loyal fan of our Voluminous Mascara for all these years. We completely understand your frustration regarding the 24-hour wear formula, especially when it comes to the difficulty of removal and the flaking you experienced. That is certainly not the experience we want for you. We would love to gather more details and assist you further with this. Please reach out to us directly at 800-631-7358 anytime Monday-Friday 9AM - 5:30PM EST so we can discuss this with you and look into the product further. You may provide the case number 48297595 for reference. Thank you again for sharing your honest feedback and for your long-time support. We look forward to hearing from you!
1 out of 5 stars.
Allergic Reaction
a month ago
I have us Voluminous curved brush mascara for over 20 years. Sadly I had to stop using it this June - each time I used the mascara my eyes would become irritated, itchy, watery and become extremely swollen. Initally I thought the reaction was due to an old tube, so I tried a new tube even different colors (black, brown and burgundy) all resulting in the same allergic reaction. I went makeup free during the summer to give my eyes a break and tried a new tube for the first day of school and ended the school day with red swollen eyes. I am so disappointed that I can no longer use Voluminous mascara.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
a month ago
consumer care center
Hi LaurenL! We are very sorry to hear about the experience you had. We would like to speak with you directly about this concern. Please give us a call at 800-631-7358 anytime Monday-Friday 9AM - 5:30PM EST for further assistance. You may provide the agent with the following case number for reference #48181612. We are looking forward to speaking with you and we appreciate the opportunity to address your concerns further!
2 out of 5 stars.
Horrible!
2 months ago
I have used this product for the last 8 to ten years.
Clumps constantly fall in my eyes,hard to remove, and my eyelashes has never been so sparse since using this. Why would you switch a perfectly good product to this garbage ???
Originally posted on Voluminous Original Mascara Deep Burgundy
Helpful?
Quality of Product, 2.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal Paris Canada:
2 months ago
BEC
We are sorry about your experience with Voluminous Original Mascara Deep Burgundy. We want to assist, therefore, we have forwarded your comments to the appropriate department for further assistance. A member from our team will get in touch with you shortly.
1 out of 5 stars.
Too much product on wand after removing from tube.
2 months ago
I have bought this product a couple of times. I like the result but way too much mascara comes out of the tube. It's such a waste to have to wipe it down to use it.
Originally posted on Voluminous Original Mascara Blackest Black
Helpful?
Response from L'Oreal Paris Canada:
2 months ago
BEC
Thank you for sharing your experience on our Voluminous Original Mascara Blackest Black. This mascara build lashes up to 5X their natural thickness, for a full and dramatic look. We are sorry to hear that the formulation of the product did not meet your expectations. Consumer feedback is very important to us as it is the only way that we can improve. Thanks again for sharing. We hope that you continue using our products in the future.
1 – 8 of 1825 Reviews
Reviews
Average Customer Ratings
Quality of Product, 3.0 out of 5
Value of Product, 3.2 out of 5
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9 to 38 of 1825 Reviews
9 – 38 of 1825 Reviews
Most Recent
1 out of 5 stars.
Burgundy shade do not fulfill the expectetations
2 months ago
I recently purchased your mascara in the Burgundy shade, and unfortunately, I was disappointed with the results. The main issue is that the mascara weighed down my lashes and completely took away the curl, even though I had curled them beforehand. I also chose the Burgundy shade because I was expecting a noticeable burgundy/wine tone, but unfortunately, the color was barely visible on my lashes. It looked almost like a regular dark mascara.
I was really excited to try this product, so I wanted to share my experience and see if there is anything you can recommend or if there is a way to resolve this issue.
No, I do not recommend this product.
Originally posted on Voluminous Original Mascara Blackest Black
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal Paris Canada:
2 months ago
BEC
Thank you for sharing your experience on our Voluminous Original Mascara, Burgundy. I'm sorry to hear that the formulation of this product did not meet your expectations. This volume building mascara is uniquely formulated to resist clumping, soften and build lashes up to 5X their natural thickness, for a full and dramatic look. We appreciate your feedback and will be sharing it with other members on our team for product formulations. If you would like assistance in choosing a more suitable product, we invite you to chat with a Beauty Expert directly on our website at your convenience. Thanks again for sharing. We hope you continue using our products.
2 out of 5 stars.
Basically waterproof anymore
3 months ago
I’ve been using the voluminous mascara for close to 30 years. I recommend to everyone and always have… until recently
It’s completely different! Starts burning my eyes mid day and ITS BASICALLY WATERPROOF now… if I wanted waterproof then I’d buy waterproof… I want the original voluminous mascara back! I’m shopping new mascaras for the first time in almost 30 years… WHY WOULD YOU CHANGE such a great product?
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
3 months ago
LeCare
Hi Holly, We are sorry to hear about the experience you had with Voluminous Original Washable Mascara and would like to speak with you directly. Please give us a call @ @800-322-2036 M-F 9 am-5:30 pm ET
for assistance and provide the reference # _47693589. Please have the product with you if available. We look forward to speaking with you.
1 out of 5 stars.
Don't buy this voluminous mascara
3 months ago
I am extremely disappointed in this mascara. Clumpy. Way too much mascara on the brush.
No, I do not recommend this product.
Originally posted on Voluminous Original Mascara Blackest Black
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal Paris Canada:
3 months ago
BEC
We are sorry about your experience with our Voluminous Original Mascara Blackest Black. We want to assist, therefore, we have forwarded your comments to the appropriate department for further assistance. A member from our team will get in touch with you shortly.
1 out of 5 stars.
An absolute beast to remove--you will lose lashes!
3 months ago
I was using this product religiously for awhile and now I've the past several months it has distinctly changed to wear it no longer washes off with warm soapy water...and barely responds to micellar water or makeup cleaner wipes designed for waterproof mascara! It has been a nightmare trying to get it off my lashes and I. The process I lost many of them which is heartbreaking and also a little engaging. I never buy waterproof mascara for this very reason...I end up with half the lashes I started with! You can't market this formula anymore as being washable! It's a lie and dangerous!
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
3 months ago
LeCare
Hello! We're sorry to hear about your experience with our Original Washable Bold Eye Mascara. We'd like to speak with you directly. Please call us at 800-322-2036 and provide the case number 47574916. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We look forward to speaking with you soon!
1 out of 5 stars.
Awful:(
3 months ago
I have used this product for years and so has family and friends. We have all noticed the change and hate it!! It is hard to take off. Causes eyelashes to fall out. Clumps! I am sad to say I will not buy this anymore and will have to find a new product. So sad:(
No, I do not recommend this product.
Originally posted on Voluminous Original Mascara Black
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal Paris Canada:
3 months ago
BEC
We are sorry about your experience with our Voluminous Original Mascara Black. We want to assist, therefore, we have forwarded your comments to the appropriate department for further assistance. A member from our team will get in touch with you shortly.
1 out of 5 stars.
Huge disappointment.
3 months ago
I've used colored mascara for a few years now so I thought I'd try these 2 colors. What a disappointment! Not only are the colors not apparent on my lashes (still look black), the formula is highly irritating to my eyes, pretty clumpy and took 5 or 6 tries to fully remove, which caused further irritation. I should have read the reviews before purchasing. I expected better from L'oreal.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
3 months ago
LeCare
Hello! We're sorry to hear about your experience with our Original Washable Bold Eye Mascara 310 Blackest Black. We'd like to speak with you directly. Please call us at 800-322-2036 and provide the case number 47403517. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We look forward to speaking with you soon!
3 out of 5 stars.
Poor
4 months ago
I find that this mascara clumps immensely when you apply it and I won't be buying it anymore
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
3 months ago
LeCare
Hello! We are so sorry to hear that our Voluminous Original Mascara clumped so heavily during application and that you won't be purchasing it again. We always want our formulas to go on smoothly and effortlessly, and we have shared your specific feedback regarding the clumping directly with our product development team. To help you discover a mascara that delivers the clean, beautifully separated volume you deserve, we invite you to explore our other lash collections and take our Mascara Finder Quiz here: https://tinyurl.com/2yjal84k. We hope you find a new favorite match to elevate your beauty routine!
1 out of 5 stars.
terrible
4 months ago
looks like another formula change. so sad that profits outweigh customer satisfaction every time.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
4 months ago
consumer care center
Hello! Thank you for sharing your feedback on Original Washable Bold Eye Mascara. We are truly sorry to hear that you are disappointed. Please call us at 1-800-322-2036, so we can make this right!
1 out of 5 stars.
Terrible formula change
5 months ago
I loved this mascara before the formula change (when it was 5X the volume, not 15X the volume). Now it is goopy, has a terrible odor, and is simply not the same mascara at all! Why did you change a product that people loved before! Please change it back. It seems the consensus is that the formula change is a failure. Will not buy this new product again.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
5 months ago
LeCare
Hello! Thank you for sharing your feedback on our Original Washable Bold Eye Mascara. We’re sorry to hear that the current formula did not meet your expectations and that your experience has been so different from the version you previously loved. We understand how disappointing that can be. While minor formula changes can occur over time, we always strive to maintain the quality and performance our consumers expect. We have shared your comments regarding the texture and odor with our team, and we appreciate you taking the time to let us know. We hope you continue to explore L'Oréal Paris to find a mascara that is right for you.
2 out of 5 stars.
Great product but not the color I expected
6 months ago
This product does great with adding length and not clumping. However I was disappointed that the green color is so dark that it appears as black when applied.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
5 months ago
LeCare
Hi Lydia! Thank you for sharing that you feel Voluminous Original Washable Bold Eye Mascara, 960-Deep Green, it too dark! Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company for consideration.
2 out of 5 stars.
Dried out and over priced!
6 months ago
It doesn't matter where I buy this mascara it is always dried out. Walmart is the better choice. Amazon, Shoppers Drug Mart and Rexall are a definite no! I'm sick of spending good money for this old out of date crap, put a best before date on them.. Concentrate on the quality of your products and restock the stores with fresh products. After 25 years of using your products it time to make a change.
No, I do not recommend this product.
Originally posted on Voluminous Original Mascara Waterproof Brown
Helpful?
Quality of Product, 2.0 out of 5
Value of Product, 2.0 out of 5
Response from L'Oreal Paris Canada:
6 months ago
BEC
We are sorry about your experience with our Voluminous Original Mascara Waterproof Brown. We want to assist, therefore, we have forwarded your comments to the appropriate department for further assistance. A member from our team will get in touch with you shortly.
1 out of 5 stars.
Unhappy
6 months ago
agree with the previous customer on this product. I too have used this for years and now find it unsatisfactory....application is time consuming....doesn't apply evenly and clumpy...
how do i get my money back?
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
5 months ago
consumer care center
Hello MartyG, thank you for reaching out about Original Washable Bold Eye Mascara. We are sorry to hear you did not get the results you had expected with this mascara. Please try L’Oréal Voluminous Panorama Washable Mascara, the ultimate tool for achieving thick, fanned-out lashes that make your eyes appear up to 1.4x bigger. No clumping, no smudging, no flaking—just beautifully dramatic lashes that last up to 24 hours. We will be sure to share your feedback and we hope you give it a try!
1 out of 5 stars.
Color was disappointing
6 months ago
I am disappointed in the color, not green at all but black/grayish.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
6 months ago
LeCare
Hello! Thank you for sharing your feedback on our Original Washable Bold Eye Mascara in 960 Deep Green. We are sorry to hear the shade was not the green tone you were expecting, and we have shared your comments with our team. We appreciate you taking the time to let us know, and we hope you continue to explore L'Oréal Paris to find a shade you love.
1 out of 5 stars.
Go Back to the Old Formula ASAP
6 months ago
I have used only this mascara for decades, and my daughters as well. What did you do to this formula? It is absolutely terrible now. It clumps and is impossible to remove now. If I wanted a waterproof mascara, I would buy the waterproof version. With so much push-back, you would be making a good business decision to go back to the former formula. It’s almost like the new Coke debacle. I won’t be wasting my money on this new, terrible version of my once beloved mascara. I am sad and disappointed, and apparently are so many other once loyal users.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
6 months ago
consumer care center
Hi there Sistermoon, we are truly sorry to hear about your disappointment. Hearing that a once-beloved product no longer meets your needs, especially after decades of loyalty from you and your daughters, is something we take very seriously. Please be assured that your detailed feedback regarding the clumping and removal process is being shared directly with our laboratory and product development teams. We truly value your long-term trust and are committed to listening to our community as we continue to evolve our products.
1 out of 5 stars.
I do not like the new formula
6 months ago
I do not like the new formula. It is clumpy & doesn’t wash off as well. I will no longer be buying this product after being a faithful 36 year customer.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
6 months ago
LeCare
Hello! We truly appreciate your remarkable 36-year loyalty to our Voluminous Original Mascara and are so sorry to hear that your recent experience with the formula has not met your expectations. We understand how disappointing it is when a long-time favorite feels different, especially regarding clumping and the ease of removal you have relied on for decades. At L'Oréal Paris, we are committed to continuous innovation, and we have shared your specific concerns directly with our product development team for future consideration. To help you discover a new lash look that provides the bold, clean results you love, we invite you to take our Mascara Finder Quiz here: https://tinyurl.com/2yjal84k. We hope you find a new favorite match with L'Oréal Paris!
1 out of 5 stars.
Unfortunate
7 months ago
Dry mascara. No longer voluminous. Unfortunate. I have been using it for 20 years. It’s just really too bad that I have to go out and find a new brand after all these years. Where is the loyalty L’Oreal?
Originally posted on Voluminous Original Mascara Blackest Black
Helpful?
Response from L'Oreal Paris Canada:
7 months ago
BEC
We are sorry about your experience with our Voluminous Original Mascara Blackest Black. We want to help in the best way we can. Therefore, we have forwarded your comments to our team for further assistance. We will be in touch with you shortly.
1 out of 5 stars.
7 months ago
This was my favourite mascara. The new formula is terrible. It no longer gives my eyelashes that full and thick look. Doesn’t go on like it used to and it is difficult to remove almost like a waterproof mascara. I have been using this mascara for 15 years but very disappointed with the new formula.
No, I do not recommend this product.
Originally posted on Voluminous Original Mascara Blackest Black
Helpful?
Quality of Product, 2.0 out of 5
Value of Product, 2.0 out of 5
Response from L'Oreal Paris Canada:
7 months ago
BEC
We appreciate you sharing your love of the previous formulation, and your loyalty to L'Oréal Paris. We are sorry to hear that the new formula of Voluminous Original Mascara Blackest Black is not meeting your expectations. We understand it can be frustrating when your true favourite is reformulated. At L'Oréal Paris we work tirelessly to develop the best in class makeup which includes updating formulas as new ingredients and technology become available. We can suggest trying our Voluminous Lash Paradise Mascara; formula is infused with a luscious blend of flower oils - lashes feel conditioned and supple to the touch, clump-resistant, smudge-resistant, longwearing and suitable for sensitive eyes. A mascara that gives your lashes instant breathtaking volume and length. For more information please click on this link: https://www.lorealparis.ca/en-ca/voluminous/voluminous-lash-paradise-mascara-blackest-black
1 out of 5 stars.
0 stars Terrible!
7 months ago
Hate the new formula. It is thin but goes on clumpy, especially on ends. It does NOT lengthen lashes like it used to. Lashes look terrible and will age anyone 10-20 years. I have used this brand for many years.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
7 months ago
LeCare
Hello! We truly appreciate your longtime loyalty to our Voluminous Original Mascara and are so sorry to hear that your experience with the recent update has not met your expectations. We understand how disappointing it is when a favorite formula evolves, especially when it affects the beautiful, bold look you have loved for years! At L'Oréal Paris, we are committed to continuous innovation, and we have shared your specific concerns regarding the texture and lengthening effect directly with our product development team for their consideration. To help you discover a new lash look that makes you feel sensational, we invite you to take our Mascara Finder Quiz here: https://tinyurl.com/2yjal84k. We hope you find your next favorite with L'Oréal Paris!
1 out of 5 stars.
Changed formula now sucks
7 months ago
I have used this mascara for years. The violet color. I recently bought a new tube and the color has completely changed. It used to be more purple and now it is burgundy with very reddish undertones. Also it now flakes off throughout the day and leaks mascara flakes in my under eye area. I even went out and bought another tube just thinking it was a fluke. I am so sad the formula has changed because now I won’t buy this mascara anymore.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
7 months ago
consumer care center
Hello! Thank you for sharing your longtime loyalty to our Voluminous Original Mascara. We are so sorry to hear that the recent update hasn't provided the color or flake-free wear you've loved for years. At L'Oréal Paris, we are committed to continuous innovation, and while minor formula and pigment updates can occur, we have shared your feedback directly with our product development team for future consideration. To help you discover a new favorite that keeps your lashes bold and sensational all day long, we invite you to take our Mascara Finder Quiz here: https://tinyurl.com/2yjal84k. We hope you find your perfect lash match with L'Oréal Paris!
2 out of 5 stars.
something is really wrong with this NEW formula!
8 months ago
I have been using the Volumizing in black for about 20 years & advised many of my friends to this
because they loved my lashes showing so long as though they were fake and NOW I can't believe they changed the formula. The brush is the same but the mascara is really clumpy when it comes out of the tube even separating the bristles & on my eyes especially on my lower lashes. After buying 3 different tubes from 3 different stores to see if it was the mascara or the date on the tube or something else I have to say they all were the same. I will now be buying another brand.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
8 months ago
LeCare
Hello! We truly appreciate your amazing 20-year loyalty to our Voluminous Original Mascara and for being such a wonderful advocate for our brand. We are so sorry to hear that your recent experiences with the formula have not met your expectations, as we always strive to maintain the high-quality integrity of our most beloved products. While we have shared your specific feedback regarding the texture and clumping directly with our product development team, we understand how disappointing it is to feel you need to look elsewhere. We invite you to explore our other mascara collections or take our Mascara Finder Quiz here: https://tinyurl.com/2yjal84k to help you discover a new favorite that gives you those long, sensational lashes you love!
1 out of 5 stars.
New formula.
8 months ago
I have used the voluminous mascara for years. The 5x wear. It is now 15x wear, and the application is drier and does not keep the lashes separated. Washing it off is not possible any longer with soap and water. Residue remains on the lashes and under the eye.L’Oreal have made it water resistant. Nothing about these changes are for the better. I will have to change product.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
8 months ago
LeCare
Hello! Thank you for sharing your feedback on the transition from our 5x to the 15x Voluminous formula. We are sorry that the drier application and more resistant wear have not met your expectations, as we always want our products to be easy and comfortable to use. We have passed your comments regarding the removal process and lash separation along to our team for future consideration. We invite you to explore our other washable mascara options to find a formula that removes easily with soap and water just the way you like!
1 out of 5 stars.
Absolutely awful new formula
8 months ago
This used to be the only mascara I would use. It was absolutely amazing. I just bought a bottle because my last one was completely out and I was very sadly disappointed. It is no longer the same formula and is an absolute horror to get off. It’s so flakey and gets in my eyes. I’m absolutely devastated and am too scared to try any other mascaras because I already had my favorite one😭
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
8 months ago
LeCare
Hello! We truly value your longtime loyalty and are so sorry to hear about your experience with the recent changes to our Voluminous Original Mascara. We understand how disappointing it is when a favorite formula evolves, and we have shared your specific concerns regarding the clumping, flaking, and removal process directly with our product development team for their consideration. While we are committed to continuous innovation, we always strive to maintain the high-performance integrity of our most beloved products. To help you discover a new lash look that makes you feel sensational, we invite you to take our Mascara Finder Quiz here: https://tinyurl.com/2yjal84k
1 out of 5 stars.
GO BACK to OLD FORMULA
8 months ago
I have been using this same mascara for 26+ years. I used a daily combination of the original (grey tube), the carbon black and the white primer. I SWORE by these and refused to use or even try anything else. I referred so many to try these—and said that they’d never go back to another mascara again. This formula change was an EPIC fail. This mascara is not even close to what it used to be. In fact it doesn’t even deliver OK results. It clumps up horribly, doesn’t give any volume, and drys out so fast. So I’ve now jumped on the list of loyal users who are also searching to find another mascara. L’Oréal you have broken the millions of hearts of those who swore by this mascara. To sum this up—PLEASE go BACK to the old formula.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
8 months ago
LeCare
Hi there! We appreciate your 26 years of loyalty and are so sorry for the disappointment caused by our formula update. It is never our intention to break the hearts of our most loyal fans, and we have shared your request to return to the original 5x formula directly with our development team. We understand that finding a replacement after so many years is a journey, and we hope our Mascara Finder Quiz can help guide you toward a new L'Oréal Paris favorite: https://tinyurl.com/2yjal84k. Thank you for being such a wonderful part of our community!
1 out of 5 stars.
Go back to the old formula.
8 months ago
I have used this mascara for years. Whatever this new formula is is absolutely awful. My eyes burn every time I put it on and within minutes, they are watering and causing tears to run out of my eyes and smudge the mascara.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
8 months ago
LeCare
Hello! We're sorry to hear about your experience with our Voluminous Original Washable Bold Eye Mascara. We'd like to speak with you directly. Please call us at 800-322-2036 and provide the case number 45145282. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We look forward to speaking with you soon!
5 out of 5 stars.
I love this product it is really amazing
8 months ago
it is my go to mascara and it is easy to just throw on and it will stay in place and it is easy to get off too
Originally posted on lorealparisusa.com
2 out of 5 stars.
Formula changes makes hard to remove now
9 months ago
Used this mascara for 20 years but I am going to have to start using something else. It’s too hard to wash off. It’s more like a water proof mascara now. I thought it was my face wash but I bought two other face washes before I realized that it really just was the mascara. Can you go back to making the old formula? Let us know if so, so we can start buying it again.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
8 months ago
LeCare
Hi there! Thank you for being a loyal user for 20 years. We are sorry for the frustration you have experienced with the removal of our updated formula! While we always strive to improve our products, we understand that the new wear-resistant properties feel more like a waterproof mascara to you. We have shared your feedback with our team and recommend trying an oil-based makeup remover for the most comfortable removal in the meantime. We hope you find a new L'Oréal Paris favorite that fits perfectly into your routine!
1 out of 5 stars.
Not happy with this product
9 months ago
I find this product to be very clumpy and comes out of the tube with way too much product on it. There doesn't seem to have a ridge on the inside of the tube to squeeze excess product off when you remove the brush to use it. Because of this my lashes turn out thick and chunky and I have no control with my lashes. The one I have is YD01 in the color black.
No, I do not recommend this product.
Originally posted on Voluminous Original Mascara Blackest Black
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal Paris Canada:
9 months ago
BEC
We are sorry about your experience with our Voluminous Original Mascara Blackest Black. We want to help in the best way we can. Therefore, we have forwarded your comments to the appropriate department for further assistance. A member from our team will get in touch with you shortly.
1 out of 5 stars.
Not for the Aged or Hooded Eyes
9 months ago
If you have hooded eyes, do not buy this product. One hour after applying I have black smudges on my brow area from the mascara rubbing off from blinking!!! I am very disappointed considering this is supposed to be waterproof.
No, I do not recommend this product.
Originally posted on Voluminous Original Mascara Blackest Black
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal Paris Canada:
9 months ago
BEC
Thank you for trying our Voluminous Original Mascara Blackest Black! We understand how frustrating it is when you try out a new product and it does not perform the way you expect it to. We have documented your experience, and we are passing along your comments to our team. Feel free to connect with one of our Online Live Chat Beauty Experts at your convenience so they can assist you with choosing a product that would better suit your needs. We are available Monday to Friday from 10 AM to 9 PM EST and on Saturday and Sunday from 12 PM to 8 PM EST. We look forward to hearing from you!
2 out of 5 stars.
Bad Allergic Reaction
9 months ago
I purchased this mascara after several years of using a different brand. I used this one when I was younger and remembered it positively. While it does create very nice lashes, after only two uses I realized it was causing an allergic reaction around my eyes. My eyelids became extremely irritated, and I had to use a very fancy ans expensive moisturizing cream to restore them to normal.
No, I do not recommend this product.
Originally posted on Voluminous Original Mascara Blackest Black
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 3.0 out of 5
Response from L'Oreal Paris Canada:
9 months ago
BEC
We are sorry about your experience with our Voluminous Original Mascara Blackest Black. We want to help in the best way we can. Therefore, we have forwarded your comments to the appropriate department for further assistance. A member from our team will get in touch with you shortly.
2 out of 5 stars.
Used to Be Great
10 months ago
I used the Voluminous Carbon Black for many, many years. Unfortunately, the formula has changed and the mascara is no longer what it previously was. It seems "dried" out and flakes terribly. I bought two separate tubes at stores thinking maybe they were old but that wasn't the case. I'll be looking for a new mascara as this product is not for me.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
8 months ago
consumer care center
Hi The Mose. Thank you for reaching out about Original Washable Bold Eye Mascara. We are sorry to hear about your experience with this mascara. Your feedback is important to us and we will be sure to share this information with our team.
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