Description
Achieve your dream brows with the L'Oréal Paris Infallible Faux Brow Eyebrow Pen. This innovative pen features a unique double-brush tip that draws twice the number of hair-like strokes, allowing you to create naturally full, defined brows with ease. It's waterproof & sweatproof ensuring your flawless brow look lasts up to 2 days.
More Details
Precise, Double-Brush Tip: Creates natural, hair-like strokes for fuller brows, drawing twice the amount compared to single-tip pens.
Ultra-Thin Ink Formula: Glides smoothly, filling gaps & shaping brows. Waterproof, sweatproof, & heatproof.
Natural Looking Brows: Achieve perfectly natural brows. Available in 5 shades to match your brow hair color.
Long-Lasting: Up to 2 days semi-permanent ultra-thin ink, so you can be confident that your brows will stay in place all day long.
Versatile Brow Pen & Freckle Pen: Create natural-looking, defined brows and realistic faux freckles, all with one precise pen.
How to use
1. Lift & Set: For a sculpted look, brush your brows upwards using L'Oréal Paris Brow Lamination.
2. Fill & Define: Using the Infallible Faux Brow pen, lightly fill any gaps and define your brow shape. Start at the front of your brow and use short, hair-like strokes towards the tail.
Ingredients
G2004921 - INGREDIENTS: AQUA / WATER / EAU • ACRYLATES/ETHYLHEXYL ACRYLATE COPOLYMER • PROPYLENE GLYCOL • ACRYLATES/DIMETHYLAMINOETHYL METHACRYLATE COPOLYMER • CAPRYLYL GLYCOL • PHENOXYETHANOL • AMMONIUM ACRYLATES COPOLYMER • SODIUM LAURETH-12 SULFATE • SODIUM DEHYDROACETATE • LAURETH-21 • C11-15 ALKETH-7 • BUTYLENE GLYCOL • PEG-40 HYDROGENATED CASTOR OIL • POTASSIUM SORBATE • SODIUM LAURYL SULFATE • DISODIUM LAURETH SULFOSUCCINATE ● [+/- MAY CONTAIN: CI 77266 [NANO] / BLACK 2 • CI 16035 / RED 40 • CI 19140 / YELLOW 5]. (F.I.L. N70054215/1).
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Reviews
Average Customer Ratings
Quality of Product, 3.0 out of 5
Value of Product, 2.8 out of 5
Customer Images and Videos
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1 to 8 of 345 Reviews
1 – 8 of 345 Reviews
Most Recent
3 out of 5 stars.
Easy to use and looks natural.
10 days ago
First eyebrow application that I felt good about using. Easy to use and looks nice with the way you can feather it on. Looks very natural but I agree with another reviewer. You need to add a soft gray color. I also have white hair.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
a day ago
LeCare
Hi Betty, thank you for sharing your experience! We’re so glad the applicator felt easy to use and helped you create a natural, feathered look. We hear you, and appreciate your suggestion for a soft gray shade, especially for customers with white hair. Passing this along to our team!
2 out of 5 stars.
Disappointed but hopeful
10 days ago
I purchased this product with high expectations which it did meet them and I loved it. Unfortunately the one thing that I never thought would be an issue was the cap. This is the third faux brow I purchased you would have thought I learned my lesson the second time. I did wait sometime before purchasing and I now I've had it two weeks and the cap is popping off and it dried up, Great product unfortunate for cap defect. Hopeful that you will fix the issue.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
2 days ago
consumer care center
Hi. Thank you for reaching out to L'Oreal regarding the Faux Brow Pen. We are sorry your results were not what you were expecting. We’d like to help! Please call us at 800-322-2036, M-F, 9am-5:30pm, ET and provide us with your case #48845064. Please have the product with you when you call. Looking forward to hearing from you!
4 out of 5 stars.
Fix the top!
16 days ago
I love this eye brow pen and have bought it 4 times now. After about a month the lid starts to pop off and the pen dry's out. I though this had to do with me traveling but after reading other reviews that's not it. I have started trying out new options due to this. Can the lid not be changes to a screw on lid. Seems to be a simple fix for a great product but I refuse to keep wasting money.
Originally posted on lorealparisusa.com
5 out of 5 stars.
10/10 longevity 0/10 design
24 days ago
I absolutely love this product as it’s the only one that I’ve used that doesn’t smudge or wear off. However, I’ve bought 4 pens and all 4 have managed to lose the tops and dried off. Ugh 😣 I’ve done just about everything to try to rescue my last one but I’m at the end of my rope and ready to walk away and try another brand 🙁
Originally posted on lorealparisusa.com
2 out of 5 stars.
Not great-packaging is terrible
29 days ago
Love the concept but I have purchased 3 of these and every single one of them has the cap popping off within a week. I’ve had to store it in a jar to keep from drying out-not satisfied. Also lost one cap because it flew off Please fix this horrible design. Will walk away if this can’t be fixed
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
28 days ago
consumer care center
Hey Poolside! We’re sorry to hear that the caps on your Infallible Faux Brow keep popping off, especially after multiple purchases. We understand how frustrating that must be, and we’d like to help. Please contact us at 1-800-322-2036, Monday through Friday, 9:00 a.m.–5:30 p.m. ET. Please have the product on hand when you call and mention case number 48597285 so our team can assist you further. We appreciate you bringing this concern to our attention!
3 out of 5 stars.
Pen top doesn’t stay on!
a month ago
I love this pen BUT within a few weeks or a month of use the pen top starts popping off and it dries out because I can’t get the pen top to stay on. Please, please fix this defect in the product or else I will have to stop buying it. Please!
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
a month ago
consumer care center
Hey Mcross69! Thank you for sharing your feedback. We’re sorry that Faux Brow cap hasn’t been staying on. We’d like to learn more and see how we can assist further. Give us a call at 800-631-7358, Monday–Friday, 9:00 a.m.–5:30 p.m. EST. Please have the products available and mention case 48445317 for reference.
We look forward to hearing from you!
2 out of 5 stars.
J’ai pas aimé
a month ago
Le numéro 389 (brun) c’est une couleur rouge-orange
Translate with GoogleNo, I do not recommend this product.
Originally posted on faux brow dark brunette 300
Helpful?
Quality of Product, 2.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal Paris Canada:
a month ago
BEC
Merci d'avoir partagé votre expérience avec notre Infallible Faux Brow Brun Foncé, 300. Nous sommes désolés que ce produit n'ait pas répondu à vos attentes. Nous vous suggérons de stocker ce produit tête en bas afin de garantir que la couleur se dispense correctement dans l'applicateur. Si vous avez besoin d'aide supplémentaire avec votre produit, n'hésitez pas à contacter un Expert Beauté via le chat quand vous le souhaitez. Merci encore pour votre partage. Nous espérons que vous continuerez à utiliser nos produits.
4 out of 5 stars.
Good
a month ago
I like how easy it is to make feathered like “hairs” to fill in my bare brows. The unique pen is easy to use and give a natural look.
My only complaint is that the blonde is too red and too dark. My brows are thin and mostly white hair. I thought it would be the best choice to get blonde. You need to have a lighter color for those of us that need to not overpower our face with colors that don’t match us any longer.
You’re on the right track with this one, now, please, expand the colors to fine tune it. My hair is white.
Originally posted on lorealparisusa.com
1 – 8 of 345 Reviews
Reviews
Average Customer Ratings
Quality of Product, 3.0 out of 5
Value of Product, 2.8 out of 5
Customer Images and Videos
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9 to 38 of 345 Reviews
9 – 38 of 345 Reviews
Most Recent
3 out of 5 stars.
long lasting but pen leaked
a month ago
i like the long lasting ink after application, but the black is too dark and the pen started leaking after about a month, so i had to throw it away. i wish i also had a single brush side.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
a month ago
LeCare
Hi there norminsf, thank you for sharing such detailed feedback with us! We’re so glad you loved the long-lasting ink, but we're sorry to hear about the leaking issue and that the shade and applicator weren't quite right for you. We also appreciate your suggestion for a single brush side! While the Dark Brunette 390 or the Brunette 389 might be a better match, if you would like to speak to us directly about your recent purchase, give us a call @800-322-2036 M-F 9 am-5:30 pm ET
2 out of 5 stars.
a month ago
My first pen ran a little on the warm side but I still used it every day as I liked the thinness of the strokes. However I purchased two more after that and both times the lid came loose and dried the tip. I tried to store them
Both inside down to try and replenish the pen tip with the product but had no luck. Shame as I would’ve continued to repurchase had the lids been a little more secure.
No, I do not recommend this product.
Helpful?
Quality of Product, 2.0 out of 5
Value of Product, 3.0 out of 5
Response from L'Oreal Paris Canada:
a month ago
BEC
Thank you for your feedback on our Infallible Faux Brow, Brunette 389. We are happy to heart that you liked the thinness of the strokes. We are sorry to hear that you were not able to properly enjoy your product because of the difficulties with the packaging. It is only through feedback from loyal customers that we can continue to improve our products. We may suggest lying the pencil down to avoid the cap from removing during storage. We will be sure to forward your comments to our team for review. Thanks again for sharing your experience. We hope that you continue using our products in the future.
1 out of 5 stars.
Cap doesn’t stay on so the pen dries out.
2 months ago
This pencil would have been great if the top stayed on! However the cap “pops” off every single time I try to put it back on so the pen dried out after only two uses. I even asked a friend who has the same exact one if this was happening to hers as well and she said it did the same thing. Complete waste of money and I do not recommend this at all.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
a month ago
consumer care center
Hi Cece! Thank you for sharing your feedback with us regarding Faux Brow. We are very sorry to hear about your experience with the cap not staying secure and the product drying out prematurely.
Please know that we take feedback like yours seriously, and we are actively working with our team to address this concern. We would love the opportunity to assist you further.
Please reach out to our consumer care team at 800-631-7358, available Monday through Friday from 9:00 AM to 5:30 PM EST. and provide the agent the case number 48168215 for reference. Thank you for giving us the chance to help.
2 out of 5 stars.
Lid does not stay on and tip dries out
2 months ago
Like the coverage of the brow pen/tip a lot. However, the lid does not stay on. The pen dried out and I couldn't fix it. I purchase a second pen and same thing, the lid popped off and dried. The bad part is the lid popped off on both pens right away so I hardly got to use them.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
2 months ago
LeCare
Oh no Jobi, we are so sorry that happened—not just once, but twice! It is wonderful to hear that you love the coverage of the Faux Brow pen, but having the lid pop off immediately and dry out your product before you even get to use it is beyond frustrating. That is definitely not the quality or experience we want you to have. We will most certainly share this packaging feedback with our quality team. Meanwhile, if you would like to speak to us directly about your recent purchase, give us a call @800-322-2036 M-F 9 am-5:30 pm ET
1 out of 5 stars.
Product cap design is ruining the experience.
2 months ago
Product cap is flawed. I loved this product for the first 2 weeks - used it all the time but unfortunately the cap kept coming off in my make-up bag, no matter how many times I made sure it was on tight. As a result, the product dried out - making it unusable. I purchased it again thinking it was a one time thing, but the SAME issue occurred. The applicator is great - cap needs a redesign. Can you make it a screw top?
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
2 months ago
LeCare
Hello there SarKin, thank you so much for this amazing and detailed feedback! We are thrilled that you loved the applicator and formula for the Faux Brow, but we are so sorry that the cap issue caused both of your products to dry out. That is definitely frustrating—especially happening twice! Your suggestion for a screw-top design is brilliant, and we are passing your exact note straight along to our packaging and product development teams. In the meantime, if you would like to speak to us directly about your recent purchase, give us a call @800-322-2036 M-F 9 am-5:30 pm ET
2 out of 5 stars.
I <3 it but the cap won't stay on.
2 months ago
I L.O.V.E. this product BUT the cap will not stay on! I press it on until it clicks but it pops off as soon as I put it in the drawer or in my purse. I cnn't afford to keep replace these dried out pens. Please fix this so I won't have to give up on it!
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
2 months ago
LeCare
Hello there Zalkess, we are so glad you love the Faux Brow Pen, but we totally get how frustrating it is when a faulty cap ruins a good pen! You shouldn't have to worry about your pens drying out prematurely. That's definitely not the experience we want you to have, and we certainly don't want you to give up on it. We're passing your packaging feedback directly along to our product development team. Meanwhile, if you would like to speak to us directly about your recent purchase, give us a call @800-322-2036 M-F 9 am-5:30 pm ET
3 out of 5 stars.
Faux Brown for Brows
2 months ago
I have been using the Faux Brow for six months or so. I do not have eyebrows and have used this over tattooed brows that are fading. It has worked for me. The only issue I have had with the last two that I have purchased is the cap keeps popping off the end and dries out. Extremely frustrating because I know there is more ink inside when you shake it. Has anything been improved on this?
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
2 months ago
LeCare
Hello! Thank you for sharing your feedback on our Faux Brow Hair-Like Brow Filling Pen. We are so glad to hear the formula has been working so well over your tattooed brows, but we are truly sorry for the frustration with the cap popping off and drying out your pens. To ensure the formula stays fresh and secure, please make sure to press the cap down firmly until you hear a distinct click to lock it in place. We have shared your feedback directly with our packaging team for future improvements, and if you need further assistance, please feel free to reach out to us through our contact page here: https://tinyurl.com/ybvo7kfa
5 out of 5 stars.
Perfect brows
2 months ago
Easy to apply each time it gets better and better eyebrows are perfect before I use L’Oreal my eyebrows we’re getting scarce my appearance look so much better I give this product five stars
Originally posted on lorealparisusa.com
4 out of 5 stars.
Almost What I Need.
2 months ago
The lightest one is Blonde and it’s still too dark for me. My skin is pale and my hair color is light blonde.
I gave it 4 starts because it went on well, was easy to use, and would’ve been perfect if it was the right color.
Oh well. If you have paler colors in the future, I’ll definitely try it again!
Originally posted on lorealparisusa.com
4 out of 5 stars.
Good Product- Terrible Packaging
2 months ago
Love the product and would have given it a 5 Star review if it wasn't for the faylty cap. It does not stay close, and the tip dries out and its no loner usable. I'm on my 3rd pen not because i've run out but because of a poorly designed "spring loaded" cap. PLEASE FIX THE CAP
Originally posted on lorealparisusa.com
3 out of 5 stars.
The cap sucks
2 months ago
I really like this but pleassseeee, fix the cap issue !! This is my second one because the first one, the lid was cracked somehow and popped off and it dried out. Now I’m on the second one and the same thing happened. It stays in my make up bag
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
2 months ago
LeCare
Hi Nicole! We are sorry to her of the cap issue with the cap for Faux Brow. For further assistance, please reach us at 1-800-322-2036, M-F, 9-5, ET., and provide case #47800199 when you call. It would be helpful to have the product with you when you call. Looking forward to speaking with you!
2 out of 5 stars.
Spring loaded pen - top jumps off and it dries out
2 months ago
The pen is spring loaded and the cap continues to jump off and then the tips get dried out. It is a very bad design. It should not be spring loaded. Also, the tips are a little too wide and therefore the precision is challenging. It does smudge.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
2 months ago
LeCare
Hello! Thank you for sharing your feedback on our Faux Brow Hair-Like Brow Filling Pen. We are sorry to hear about your frustration with the cap springing off, the tips drying out, and the application precision! We have shared your comments directly with our product design team for future updates. To ensure the cap stays locked securely, make sure to press down firmly until you hear a distinct click. If you continue to have trouble, please reach out to us here: https://tinyurl.com/ybvo7kfa. We hope to help you get the best results with L'Oréal Paris!
3 out of 5 stars.
Great product with a major defect.
3 months ago
Great product. However, the cap has a major flaw. After two weeks the cap starts to crack on the sides which then results in the cap popping off and no longer staying secure causing the product to dry off. I purchased two pens and the same thing happened to both, waste of money. Perhaps a screw on cap will work better for this product.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
2 months ago
LeCare
Hello! Thank you for sharing your feedback on our Faux Brow Pen. We're happy to hear you're loving this product, but understand you're having issues with the cap. We have shared your comments along to our team. To help keep the pen fresh, please ensure the cap is pressed firmly until you hear a distinct click. If you need further assistance, please contact us here: https://tinyurl.com/ybvo7kfa. We're always happy to help!
4 out of 5 stars.
Almost Perfect
3 months ago
I love this eyebrow pen and would give it 5 stars if it wasn’t for the cap. I’ve had two pens and both caps have cracked and then no longer stay on the component. The cap pops off no matter what I do and then both pens dried out. I will not be buying this again until something changes with the component.
Originally posted on lorealparisusa.com
3 out of 5 stars.
Good product but needs improvement in structure!
3 months ago
I absolutely love the pen but the cap pops out and dries the pen , not reversible! How can I get replacement?
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
3 months ago
LeCare
Hi there Mira, thank you for the wonderful shout-out to the Faux Brow pen itself! We're so glad you love how it works, but we completely understand your frustration with the cap popping off and drying out the product—that is definitely a structural detail we are taking note of. We would love to help, if you would like to speak to us directly about your recent purchase, give us a call @800-322-2036 M-F 9 am-5:30 pm ET
5 out of 5 stars.
Finally found the best
3 months ago
I bought this on a whim I have ZERO makeup skills especially the eyebrows and unfortunately I had over plucked back in high-school and I hate my none existent brows. Every product i have tried in the past were too dark or too light and stayed wet and just looked like trash. The only issue is the shade is not on the product itself so I need to make sure I don't lose the box
Originally posted on lorealparisusa.com
2 out of 5 stars.
Cap will not stay on
3 months ago
I have bought this 4 times now. After about 2 weeks the cap no longer stays on and the pens drys up. I thought maybe it was just a bad pen but not if it’s happen 4 times now. Very disappointing because I like the color. Will nt be buying again.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
3 months ago
LeCare
Hello! We are so incredibly sorry for the frustration and disappointment caused by the cap repeatedly popping off and drying out your Faux Brow Brow Pen. We always want our packaging to beautifully preserve our formulas, and we have shared your experience directly with our development team for future upgrades. To ensure a tight, secure seal, please make sure to press the cap down firmly until you hear a distinct click to lock it in place. If you need further assistance, please feel free to call us at 800-322-2036 and provide case number 47395714, or reach out to us through our contact page here: https://tinyurl.com/ybvo7kfa. We hope to welcome you back to a flawless experience soon!
2 out of 5 stars.
Love the Product, but the Packaging is not Durable
4 months ago
I liked the product a lot, however, the packaging is so cheap that the cover always pops off causing the product to dry up. And I tried re-wetting it and taping up the cover however, once the tips has dried up, there is no fixing them, even when there's still some more product inside. This happens every time!
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
4 months ago
LeCare
Hello! Thank you for sharing your feedback on our Faux Brow Hair-Like Brow Filling Pen. We are so sorry for the frustration and mess caused by the cap popping off and the tip drying out, as we always want our packaging to beautifully preserve our fresh formulas. To ensure a tight, secure seal, please make sure to press the cap down firmly until you hear a distinct click, which indicates it is fully locked. We have passed your valuable comments regarding this design directly to our packaging team to prevent this from happening in the future, and if you need further assistance with your dried pen, we invite you to reach out to us through our contact page here: https://tinyurl.com/ybvo7kfa. We hope to help you continue achieving your perfect, effortless brow looks!
3 out of 5 stars.
I love it, BUT…
4 months ago
L’Oréal FAUX BROW has the POTENTIAL to be THE BEST BROW PRODUCT ON THE MARKET!! I have tried them all!! It is most similar to Anastasia Brow Pen, but the duo super fine tip makes for even more natural and super precise hair-like strokes and at a fraction of the cost! When functioning properly, the tip lasts a reasonable time without drying out which is NOT TRUE for competitors. There are plenty of shades to find your match. BUT!!!! BIG BUT!!!! As others have already said, the packaging needs work. The lid pops off entirely too easily. All of the pens I’ve purchased have popped off at one point or another, usually when the pen is fairly new and leaves stains all over my makeup bag or whatever bag it is contained in. Once it pops off the first time, it will never stay on again unless you tether it with a hair tie or tape, which is not a perfect fix and honestly is a huge pain. PLEASE MAKE A SCREW-ON CAP!!!
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
4 months ago
LeCare
Hello! Thank you for sharing your feedback on our Faux Brow Hair-Like Brow Filling Pen. We are so glad you love the precise results, but we are truly sorry for the frustration and mess caused by the cap popping off in your makeup bag. We know how disappointing it is when a favorite product's packaging lets you down, and we have shared your suggestion for a screw-on cap directly with our design team. To help ensure the cap remains secure, please make sure to press it down firmly until you hear a distinct click. If you need further assistance, please feel free to reach out to us here: https://tinyurl.com/ybvo7kfa. We hope you continue to achieve your perfect brow look with L'Oréal Paris!
3 out of 5 stars.
Topless and dried up!
4 months ago
I love the product! However, I have purchased 6 pens. I have purchased so many because each time the cap pops off and the one dries out. I have had it sitting on my vanity waiting to be used and the cap popped off and shot across the vanity appearing to be spring loaded. I have had to start taping the cap closed between uses. Please correct this issue! I cannot afford to buy these every few weeks and I need to know it will be available for use and not find it topless and dried up ☹️
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
4 months ago
consumer care center
Hi - Thank you for loving our product! However, we are incredibly sorry to hear about the defective caps popping off and drying out your pens. You should never have to tape your makeup shut.
We have shared this issue directly with our Packaging and Quality Assurance teams to bring awareness. We want to make this right, so please reach out to us at 1-800-322-2036.
1 out of 5 stars.
5 months ago
Love this product but every single one i’ve bought, the cap falls off and dries out!!!! Every review says the same, so hopefully l’oréal fixes this issue! Such a waste to buy a somewhat expensive product and barely get to use it, very disappointed.
Helpful?
Response from L'Oreal Paris Canada:
4 months ago
BEC
Thank you for your feedback on our Infallible Faux Brow Brunette, 389. We are sorry to hear that you were not able to properly enjoy your product because of the difficulties with the packaging. It is only through feedback from loyal customers that we can continue to improve our products. We will be sure to forward your comments to our team for review.
2 out of 5 stars.
Not happy with the cap
5 months ago
I bought loreal faux eye brow pen three times so far. I loved how real it looks on me and its longevity. However very very disappointed and frustrated with the cap.. after few uses I found with each of their cap get a crack and popping out on its own which dried up the pencil.. literally happened every single time I purchased them! Loreal should work on this issue.. otherwise I m never going to buy again!
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
5 months ago
consumer care center
Hi Nuri, fFirst of all, thank you so much for your incredible loyalty in purchasing our Faux Eyebrow Pen three times—we are so glad you loved the natural look and long-lasting wear! However, our hearts absolutely sink to hear about your experience with the cap cracking and drying out your pens. We completely understand your frustration; you should be able to enjoy every last drop of a product you love without worrying about a faulty cap. Please know that we take packaging quality very seriously, and we are sharing your valuable feedback directly with our design and packaging teams to ensure this is looked into. Meanwhile, if you would like to speak to us directly about your recent purchase, give us a call @ 800-322-2036 9 AM to 5:30 PM ET M –F
2 out of 5 stars.
Great product but poorly packaged causing waste
5 months ago
I loved the Faux Brow! I finally could appear to have full eyebrows. After a short learning curve I was able to properly apply the product. Sometimes the color was inconsistent, too light or too dark or too reddish but that was a small problem. The reason for 2 stars was that after a few weeks use the cap would no longer stay closed and the product dried up overnight. I purchased a second Faux Brow and had the same experience. The lid seems to be spring loaded and after a few openings the spring just forces the lid open while it is not being used. It is just too expensive to get so little use out of a wonderful product. Please L'Oreal change the lid and let us know when you do. I will not purchase again until you do.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
5 months ago
consumer care center
Hi Granny T, thank you so much for taking the time to write such a detailed and honest review of our Faux Brow. We are to hear that you loved how beautifully it filled in your brows and that you conquered the learning curve! However, we are incredibly sorry and frustrated on your behalf that a mechanical issue with the cap cut your experience short—not once, but twice. You are completely right; a wonderful formula is only as good as the packaging that protects it. It is entirely unacceptable for a premium product to dry out overnight because of a faulty lid. Be assured your comments are shared with the Packaging Design and Quality Assurance teams. It is detailed reviews like yours that allow our engineers to identify mechanical failures and redesign our packaging to make sure our formulas stay protected. If you would like to speak to us directly about your recent purchase, give us a call @ 800-322-2036 9 AM to 5:30 PM ET M – F
2 out of 5 stars.
Product defective
5 months ago
Love the product and how it helps to achieve brow like lines but I have purchased this product 6 times and each time the top keeps popping off. The product dries out and can no longer be used. Something needs to be done about the top on this device, it’s not durable. Every top I purchased has a small hairline crack in the top which makes the cap fly off then the product dries out.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
5 months ago
consumer care center
Oh no Jenni, this is heartbreaking to hear! We are so sad that your favorite brow product keeps drying out because of a stubborn cap (graphically illustrated in your video!). Loving a formula enough to buy it six times but having the packaging let you down every single time is not the experience we want you to have at all! A cap should protect your product, not fly off! Those hairline cracks are definitely not up to our standards, and we are so grateful to you for pointing this out. We are escalating this to our design team right away so we can get this cap secured once and for all. In the meantime, if you would like to speak to us directly about your recent purchase, give us a call @ 800-322-2036 9 AM to 5:30 PM ET M – F
2 out of 5 stars.
Love/Hate Relationship
5 months ago
I loved this product at first.. it truly was a lifesaver for me. But then, things started to change. The product started coming out blotchy and I'd have to remove it and start all over again. Sometimes this happens up to three or four times and it takes me up to an hour to get things just right. Also, the cat pops off and dries out the product. I only get two or three applications out of each tube of product. You really need to address this and fix this or your customers are going to stop buying this product! The idea is great but YOU MUST ADDRESS THESE ISSUES. IT IS VERY FRUSTRATING!!! By the way, a screw top cap is a brilliant idea.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
5 months ago
LeCare
Hello! Thank you for sharing your feedback on our Faux Brow Hair-Like Brow Filling Pen for Sparse Brows. We are so sorry to hear about your experience, especially after this product was such a great solution for you at first. We understand how frustrating it must be when the application becomes blotchy and the cap does not stay secure. We have shared your comments with our team, including your suggestion, for future consideration. For best results, we recommend applying Faux Brow to clean, dry brows and pressing the cap down firmly after each use to help keep the formula fresh. If you need further assistance, please contact us here: https://tinyurl.com/ybvo7kfa. We hope this helps and that you continue to explore L'Oréal Paris.
4 out of 5 stars.
Great but flawed
5 months ago
I love this product for my thinning and greying brows! BUT the dang top pops off in my makeup bag and it dries out! It’s frustrating the product is so good but the design is flawed!
Originally posted on lorealparisusa.com
3 out of 5 stars.
Love the product, but lid falls off
5 months ago
I have purchased two of these and on both the lid, pops off and dries out. I only get to use it about a week or less and I have to throw it away because it’s dried out. What am I doing wrong. Love love love the product. Just hate the lid. Please let me know. I would buy it again but no matter what I do. I can’t keep the lid on.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
5 months ago
consumer care center
Hi there, thank you for reaching out to us. We truly regret that your experience with Faux Brow was disappointing, as we want every product to make you feel your absolute best. Your voice is essential to us, and we have passed your comments along to our internal team for review.
5 out of 5 stars.
Great product
6 months ago
Smudge proof. Great colors
Does not move, even when you sweat. I love it
Originally posted on lorealparisusa.com
3 out of 5 stars.
Amazing brow pen, bad packaging
6 months ago
This is actually my favourite brow pen, and I've tried sooo many in the past. The reason it's not getting a full 5 stars is that the caps do not stay on, they spring off and then the pen dries out. I've had several dry out after the cap flew off on its own. I've started using an elastic to keep the caps on after use, but it's a major pain. I'm starting to look for other products since the packaging is so unreliable, which is really unfortunate because I love the actual product.
Yes, I recommend this product.
Helpful?
Quality of Product, 3.0 out of 5
Value of Product, 3.0 out of 5
Response from L'Oreal Paris Canada:
6 months ago
BEC
Thank you for your feedback on our Infallible Faux Brow Eyebrow Pen. This dual-brush pen delivers precise, hair-like strokes, enabling the effortless creation of fuller, more defined brows. We are sorry to hear that you were not able to properly enjoy your product because of the difficulties with the packaging. It is only through feedback from loyal customers that we can continue to improve our products. We will be sure to forward your comments to our team for review.
1 out of 5 stars.
Dispenser design needs a lot of work!
6 months ago
The product is great but not the dispenser. The cap would not stay on. Literally, it would pop off - like it was being ejected. I ruined everything in my makeup bag on a recent trip. And when I got home, I’d been meaning to contact L’Oréal but kept procrastinating. Now, the cap is completely missing from my cup of pencils from my dressing table and is all dried up.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
5 months ago
consumer care center
Hello Suzy! We are sorry to hear about the experience you had with Faux Brow. We would like to speak with you directly about it. Please give us a call at 800-322-2036, 9:00 am - 5:30 pm ET for assistance and provide the case #46375742. It would be helpful if you could have the product available when you call. Looking forward to speaking with you.
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