Détails du produit
Obtenez les sourcils de vos rêves avec le Feutre à Sourcils L'Oréal Paris Infallible Faux Brow. Ce stylo innovant est doté d'une double pointe unique qui dessine deux fois plus de traits imitant le poil, vous permettant de créer facilement des sourcils naturellement fournis et définis. Sa formule résistante à la transpiration et à l'eau assure un résultat impeccable jusqu'à 48 heures.
Plus de détails
Double Pointe Précise: Créez des traits naturels imitant le poil pour des sourcils plus fournis, dessinant deux fois plus de traits qu'un feutre à pointe unique.
Encre Ultra-Fine: Glisse en douceur, fourni et structure les sourcils. Résistante à l'eau, la transpiration et à la chaleur jusqu'à 48 heures.
Sourcils Naturels: Obtenez des sourcils parfaitement naturels. Disponible en 5 teintes pour s'harmoniser à la couleur de vos sourcils.
Longue Tenue:Une longue tenue jusqu'à 2 jours. Il est waterproof, résistant à la transpiration et à la chaleur, vous pouvez donc être sûre que vos sourcils resteront impeccables tout au long de la journée.
Utilisation Polyvalente pour Sourcils et Taches de Rousseur: Créez des sourcils définis d'apparence naturelle et des fausses taches de rousseur réalistes, le tout avec un seul feutre précis.
Conseils d'utilisation
1.Discipliner & Fixer: Pour un look structuré, brossez vos sourcils vers le haut à l'aide du L'Oréal Paris Brow Lamination.
2. Combler & Définir: À l'aide du feutre Infallible Faux Brow, comblez légèrement les zones et définissez la forme de vos sourcils. Commencez par l'avant du sourcil et dessinez de courts traits imitant le poil vers la pointe.
Ingrédients
G2004921 - INGREDIENTS: AQUA / WATER / EAU • ACRYLATES/ETHYLHEXYL ACRYLATE COPOLYMER • PROPYLENE GLYCOL • ACRYLATES/DIMETHYLAMINOETHYL METHACRYLATE COPOLYMER • CAPRYLYL GLYCOL • PHENOXYETHANOL • AMMONIUM ACRYLATES COPOLYMER • SODIUM LAURETH-12 SULFATE • SODIUM DEHYDROACETATE • LAURETH-21 • C11-15 ALKETH-7 • BUTYLENE GLYCOL • PEG-40 HYDROGENATED CASTOR OIL • POTASSIUM SORBATE • SODIUM LAURYL SULFATE • DISODIUM LAURETH SULFOSUCCINATE ● [+/- MAY CONTAIN: CI 77266 [NANO] / BLACK 2 • CI 16035 / RED 40 • CI 19140 / YELLOW 5]. (F.I.L. N70054215/1).
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Évaluations
Notes moyennes des clients
Qualité du produit, 3.2 sur 5
Rapport qualité-prix du produit, 2.9 sur 5
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Les plus récents
4 étoile(s) sur 5.
Almost What I Need.
il y a 2 jours
The lightest one is Blonde and it’s still too dark for me. My skin is pale and my hair color is light blonde.
I gave it 4 starts because it went on well, was easy to use, and would’ve been perfect if it was the right color.
Oh well. If you have paler colors in the future, I’ll definitely try it again!
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4 étoile(s) sur 5.
Good Product- Terrible Packaging
il y a 4 jours
Love the product and would have given it a 5 Star review if it wasn't for the faylty cap. It does not stay close, and the tip dries out and its no loner usable. I'm on my 3rd pen not because i've run out but because of a poorly designed "spring loaded" cap. PLEASE FIX THE CAP
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3 étoile(s) sur 5.
The cap sucks
il y a 7 jours
I really like this but pleassseeee, fix the cap issue !! This is my second one because the first one, the lid was cracked somehow and popped off and it dried out. Now I’m on the second one and the same thing happened. It stays in my make up bag
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Réponse de lorealparisusa.com :
il y a 6 jours
LeCare
Hi Nicole! We are sorry to her of the cap issue with the cap for Faux Brow. For further assistance, please reach us at 1-800-322-2036, M-F, 9-5, ET., and provide case #47800199 when you call. It would be helpful to have the product with you when you call. Looking forward to speaking with you!
2 étoile(s) sur 5.
Spring loaded pen - top jumps off and it dries out
il y a 8 jours
The pen is spring loaded and the cap continues to jump off and then the tips get dried out. It is a very bad design. It should not be spring loaded. Also, the tips are a little too wide and therefore the precision is challenging. It does smudge.
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Réponse de lorealparisusa.com :
il y a 7 jours
LeCare
Hello! Thank you for sharing your feedback on our Faux Brow Hair-Like Brow Filling Pen. We are sorry to hear about your frustration with the cap springing off, the tips drying out, and the application precision! We have shared your comments directly with our product design team for future updates. To ensure the cap stays locked securely, make sure to press down firmly until you hear a distinct click. If you continue to have trouble, please reach out to us here: https://tinyurl.com/ybvo7kfa. We hope to help you get the best results with L'Oréal Paris!
3 étoile(s) sur 5.
Great product with a major defect.
il y a 12 jours
Great product. However, the cap has a major flaw. After two weeks the cap starts to crack on the sides which then results in the cap popping off and no longer staying secure causing the product to dry off. I purchased two pens and the same thing happened to both, waste of money. Perhaps a screw on cap will work better for this product.
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Réponse de lorealparisusa.com :
il y a 8 jours
LeCare
Hello! Thank you for sharing your feedback on our Faux Brow Pen. We're happy to hear you're loving this product, but understand you're having issues with the cap. We have shared your comments along to our team. To help keep the pen fresh, please ensure the cap is pressed firmly until you hear a distinct click. If you need further assistance, please contact us here: https://tinyurl.com/ybvo7kfa. We're always happy to help!
1 étoile(s) sur 5.
Packaging Sucks
il y a 14 jours
I really love this pen, which is why I've continued buying it. Unfortunately, I've purchased it about six times in less than four months because of the exact same issue every time.
The cap eventually develops a crack under normal use. Once that happens, the cap no longer stays securely attached and constantly pops off. At that point, the pen becomes impossible to travel with because the cap won't stay on, and the ink dries out very quickly.
The product itself is excellent, but the packaging/design of the cap is not durable or reliable. This seems to be a recurring design flaw rather than an isolated defect.
I hope you'll consider improving the cap design because it's disappointing to keep replacing a pen I otherwise really enjoy using. I would love to continue buying this product, but the current packaging simply isn't dependable enough for everyday use.
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Réponse de lorealparisusa.com :
il y a 11 jours
consumer care center
Hello! We are sorry to hear about the experience you had with Faux Brow. We would like to speak with you directly about it. Please give us a call at 800-322-2036, 9:00 am - 5:30 pm ET for assistance and provide the case #47736426. It would be helpful if you could have the product available when you call. Looking forward to speaking with you.
4 étoile(s) sur 5.
Almost Perfect
il y a 16 jours
I love this eyebrow pen and would give it 5 stars if it wasn’t for the cap. I’ve had two pens and both caps have cracked and then no longer stay on the component. The cap pops off no matter what I do and then both pens dried out. I will not be buying this again until something changes with the component.
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3 étoile(s) sur 5.
Good product but needs improvement in structure!
il y a 18 jours
I absolutely love the pen but the cap pops out and dries the pen , not reversible! How can I get replacement?
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Réponse de lorealparisusa.com :
il y a 14 jours
LeCare
Hi there Mira, thank you for the wonderful shout-out to the Faux Brow pen itself! We're so glad you love how it works, but we completely understand your frustration with the cap popping off and drying out the product—that is definitely a structural detail we are taking note of. We would love to help, if you would like to speak to us directly about your recent purchase, give us a call @800-322-2036 M-F 9 am-5:30 pm ET
1 – 8 sur 330 commentaire
Évaluations
Notes moyennes des clients
Qualité du produit, 3.2 sur 5
Rapport qualité-prix du produit, 2.9 sur 5
Images et vidéos du client
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9 to 38 sur 330 commentaire
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Les plus récents
5 étoile(s) sur 5.
Finally found the best
il y a un mois
I bought this on a whim I have ZERO makeup skills especially the eyebrows and unfortunately I had over plucked back in high-school and I hate my none existent brows. Every product i have tried in the past were too dark or too light and stayed wet and just looked like trash. The only issue is the shade is not on the product itself so I need to make sure I don't lose the box
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2 étoile(s) sur 5.
Cap will not stay on
il y a un mois
I have bought this 4 times now. After about 2 weeks the cap no longer stays on and the pens drys up. I thought maybe it was just a bad pen but not if it’s happen 4 times now. Very disappointing because I like the color. Will nt be buying again.
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Réponse de lorealparisusa.com :
il y a un mois
LeCare
Hello! We are so incredibly sorry for the frustration and disappointment caused by the cap repeatedly popping off and drying out your Faux Brow Brow Pen. We always want our packaging to beautifully preserve our formulas, and we have shared your experience directly with our development team for future upgrades. To ensure a tight, secure seal, please make sure to press the cap down firmly until you hear a distinct click to lock it in place. If you need further assistance, please feel free to call us at 800-322-2036 and provide case number 47395714, or reach out to us through our contact page here: https://tinyurl.com/ybvo7kfa. We hope to welcome you back to a flawless experience soon!
2 étoile(s) sur 5.
Love the Product, but the Packaging is not Durable
il y a un mois
I liked the product a lot, however, the packaging is so cheap that the cover always pops off causing the product to dry up. And I tried re-wetting it and taping up the cover however, once the tips has dried up, there is no fixing them, even when there's still some more product inside. This happens every time!
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Réponse de lorealparisusa.com :
il y a un mois
LeCare
Hello! Thank you for sharing your feedback on our Faux Brow Hair-Like Brow Filling Pen. We are so sorry for the frustration and mess caused by the cap popping off and the tip drying out, as we always want our packaging to beautifully preserve our fresh formulas. To ensure a tight, secure seal, please make sure to press the cap down firmly until you hear a distinct click, which indicates it is fully locked. We have passed your valuable comments regarding this design directly to our packaging team to prevent this from happening in the future, and if you need further assistance with your dried pen, we invite you to reach out to us through our contact page here: https://tinyurl.com/ybvo7kfa. We hope to help you continue achieving your perfect, effortless brow looks!
3 étoile(s) sur 5.
I love it, BUT…
il y a un mois
L’Oréal FAUX BROW has the POTENTIAL to be THE BEST BROW PRODUCT ON THE MARKET!! I have tried them all!! It is most similar to Anastasia Brow Pen, but the duo super fine tip makes for even more natural and super precise hair-like strokes and at a fraction of the cost! When functioning properly, the tip lasts a reasonable time without drying out which is NOT TRUE for competitors. There are plenty of shades to find your match. BUT!!!! BIG BUT!!!! As others have already said, the packaging needs work. The lid pops off entirely too easily. All of the pens I’ve purchased have popped off at one point or another, usually when the pen is fairly new and leaves stains all over my makeup bag or whatever bag it is contained in. Once it pops off the first time, it will never stay on again unless you tether it with a hair tie or tape, which is not a perfect fix and honestly is a huge pain. PLEASE MAKE A SCREW-ON CAP!!!
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Réponse de lorealparisusa.com :
il y a un mois
LeCare
Hello! Thank you for sharing your feedback on our Faux Brow Hair-Like Brow Filling Pen. We are so glad you love the precise results, but we are truly sorry for the frustration and mess caused by the cap popping off in your makeup bag. We know how disappointing it is when a favorite product's packaging lets you down, and we have shared your suggestion for a screw-on cap directly with our design team. To help ensure the cap remains secure, please make sure to press it down firmly until you hear a distinct click. If you need further assistance, please feel free to reach out to us here: https://tinyurl.com/ybvo7kfa. We hope you continue to achieve your perfect brow look with L'Oréal Paris!
3 étoile(s) sur 5.
Topless and dried up!
il y a 2 mois
I love the product! However, I have purchased 6 pens. I have purchased so many because each time the cap pops off and the one dries out. I have had it sitting on my vanity waiting to be used and the cap popped off and shot across the vanity appearing to be spring loaded. I have had to start taping the cap closed between uses. Please correct this issue! I cannot afford to buy these every few weeks and I need to know it will be available for use and not find it topless and dried up ☹️
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Réponse de lorealparisusa.com :
il y a 2 mois
consumer care center
Hi - Thank you for loving our product! However, we are incredibly sorry to hear about the defective caps popping off and drying out your pens. You should never have to tape your makeup shut.
We have shared this issue directly with our Packaging and Quality Assurance teams to bring awareness. We want to make this right, so please reach out to us at 1-800-322-2036.
1 étoile(s) sur 5.
il y a 2 mois
Love this product but every single one i’ve bought, the cap falls off and dries out!!!! Every review says the same, so hopefully l’oréal fixes this issue! Such a waste to buy a somewhat expensive product and barely get to use it, very disappointed.
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Réponse de L'Oreal Paris Canada :
il y a 2 mois
BEC
Thank you for your feedback on our Infallible Faux Brow Brunette, 389. We are sorry to hear that you were not able to properly enjoy your product because of the difficulties with the packaging. It is only through feedback from loyal customers that we can continue to improve our products. We will be sure to forward your comments to our team for review.
2 étoile(s) sur 5.
Not happy with the cap
il y a 2 mois
I bought loreal faux eye brow pen three times so far. I loved how real it looks on me and its longevity. However very very disappointed and frustrated with the cap.. after few uses I found with each of their cap get a crack and popping out on its own which dried up the pencil.. literally happened every single time I purchased them! Loreal should work on this issue.. otherwise I m never going to buy again!
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Réponse de lorealparisusa.com :
il y a 2 mois
consumer care center
Hi Nuri, fFirst of all, thank you so much for your incredible loyalty in purchasing our Faux Eyebrow Pen three times—we are so glad you loved the natural look and long-lasting wear! However, our hearts absolutely sink to hear about your experience with the cap cracking and drying out your pens. We completely understand your frustration; you should be able to enjoy every last drop of a product you love without worrying about a faulty cap. Please know that we take packaging quality very seriously, and we are sharing your valuable feedback directly with our design and packaging teams to ensure this is looked into. Meanwhile, if you would like to speak to us directly about your recent purchase, give us a call @ 800-322-2036 9 AM to 5:30 PM ET M –F
2 étoile(s) sur 5.
Great product but poorly packaged causing waste
il y a 2 mois
I loved the Faux Brow! I finally could appear to have full eyebrows. After a short learning curve I was able to properly apply the product. Sometimes the color was inconsistent, too light or too dark or too reddish but that was a small problem. The reason for 2 stars was that after a few weeks use the cap would no longer stay closed and the product dried up overnight. I purchased a second Faux Brow and had the same experience. The lid seems to be spring loaded and after a few openings the spring just forces the lid open while it is not being used. It is just too expensive to get so little use out of a wonderful product. Please L'Oreal change the lid and let us know when you do. I will not purchase again until you do.
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Réponse de lorealparisusa.com :
il y a 2 mois
consumer care center
Hi Granny T, thank you so much for taking the time to write such a detailed and honest review of our Faux Brow. We are to hear that you loved how beautifully it filled in your brows and that you conquered the learning curve! However, we are incredibly sorry and frustrated on your behalf that a mechanical issue with the cap cut your experience short—not once, but twice. You are completely right; a wonderful formula is only as good as the packaging that protects it. It is entirely unacceptable for a premium product to dry out overnight because of a faulty lid. Be assured your comments are shared with the Packaging Design and Quality Assurance teams. It is detailed reviews like yours that allow our engineers to identify mechanical failures and redesign our packaging to make sure our formulas stay protected. If you would like to speak to us directly about your recent purchase, give us a call @ 800-322-2036 9 AM to 5:30 PM ET M – F
2 étoile(s) sur 5.
Product defective
il y a 2 mois
Love the product and how it helps to achieve brow like lines but I have purchased this product 6 times and each time the top keeps popping off. The product dries out and can no longer be used. Something needs to be done about the top on this device, it’s not durable. Every top I purchased has a small hairline crack in the top which makes the cap fly off then the product dries out.
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Réponse de lorealparisusa.com :
il y a 2 mois
consumer care center
Oh no Jenni, this is heartbreaking to hear! We are so sad that your favorite brow product keeps drying out because of a stubborn cap (graphically illustrated in your video!). Loving a formula enough to buy it six times but having the packaging let you down every single time is not the experience we want you to have at all! A cap should protect your product, not fly off! Those hairline cracks are definitely not up to our standards, and we are so grateful to you for pointing this out. We are escalating this to our design team right away so we can get this cap secured once and for all. In the meantime, if you would like to speak to us directly about your recent purchase, give us a call @ 800-322-2036 9 AM to 5:30 PM ET M – F
2 étoile(s) sur 5.
Love/Hate Relationship
il y a 2 mois
I loved this product at first.. it truly was a lifesaver for me. But then, things started to change. The product started coming out blotchy and I'd have to remove it and start all over again. Sometimes this happens up to three or four times and it takes me up to an hour to get things just right. Also, the cat pops off and dries out the product. I only get two or three applications out of each tube of product. You really need to address this and fix this or your customers are going to stop buying this product! The idea is great but YOU MUST ADDRESS THESE ISSUES. IT IS VERY FRUSTRATING!!! By the way, a screw top cap is a brilliant idea.
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Réponse de lorealparisusa.com :
il y a 2 mois
LeCare
Hello! Thank you for sharing your feedback on our Faux Brow Hair-Like Brow Filling Pen for Sparse Brows. We are so sorry to hear about your experience, especially after this product was such a great solution for you at first. We understand how frustrating it must be when the application becomes blotchy and the cap does not stay secure. We have shared your comments with our team, including your suggestion, for future consideration. For best results, we recommend applying Faux Brow to clean, dry brows and pressing the cap down firmly after each use to help keep the formula fresh. If you need further assistance, please contact us here: https://tinyurl.com/ybvo7kfa. We hope this helps and that you continue to explore L'Oréal Paris.
4 étoile(s) sur 5.
Great but flawed
il y a 3 mois
I love this product for my thinning and greying brows! BUT the dang top pops off in my makeup bag and it dries out! It’s frustrating the product is so good but the design is flawed!
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3 étoile(s) sur 5.
Love the product, but lid falls off
il y a 3 mois
I have purchased two of these and on both the lid, pops off and dries out. I only get to use it about a week or less and I have to throw it away because it’s dried out. What am I doing wrong. Love love love the product. Just hate the lid. Please let me know. I would buy it again but no matter what I do. I can’t keep the lid on.
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Réponse de lorealparisusa.com :
il y a 3 mois
consumer care center
Hi there, thank you for reaching out to us. We truly regret that your experience with Faux Brow was disappointing, as we want every product to make you feel your absolute best. Your voice is essential to us, and we have passed your comments along to our internal team for review.
5 étoile(s) sur 5.
Great product
il y a 3 mois
Smudge proof. Great colors
Does not move, even when you sweat. I love it
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3 étoile(s) sur 5.
Amazing brow pen, bad packaging
il y a 3 mois
This is actually my favourite brow pen, and I've tried sooo many in the past. The reason it's not getting a full 5 stars is that the caps do not stay on, they spring off and then the pen dries out. I've had several dry out after the cap flew off on its own. I've started using an elastic to keep the caps on after use, but it's a major pain. I'm starting to look for other products since the packaging is so unreliable, which is really unfortunate because I love the actual product.
Traduire avec GoogleOui, Je recommande ce produit.
Utile?
Qualité du produit, 3.0 sur 5
Rapport qualité-prix du produit, 3.0 sur 5
Réponse de L'Oreal Paris Canada :
il y a 3 mois
BEC
Thank you for your feedback on our Infallible Faux Brow Eyebrow Pen. This dual-brush pen delivers precise, hair-like strokes, enabling the effortless creation of fuller, more defined brows. We are sorry to hear that you were not able to properly enjoy your product because of the difficulties with the packaging. It is only through feedback from loyal customers that we can continue to improve our products. We will be sure to forward your comments to our team for review.
1 étoile(s) sur 5.
Dispenser design needs a lot of work!
il y a 3 mois
The product is great but not the dispenser. The cap would not stay on. Literally, it would pop off - like it was being ejected. I ruined everything in my makeup bag on a recent trip. And when I got home, I’d been meaning to contact L’Oréal but kept procrastinating. Now, the cap is completely missing from my cup of pencils from my dressing table and is all dried up.
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Réponse de lorealparisusa.com :
il y a 3 mois
consumer care center
Hello Suzy! We are sorry to hear about the experience you had with Faux Brow. We would like to speak with you directly about it. Please give us a call at 800-322-2036, 9:00 am - 5:30 pm ET for assistance and provide the case #46375742. It would be helpful if you could have the product available when you call. Looking forward to speaking with you.
4 étoile(s) sur 5.
Great brush, poor cap
il y a 3 mois
I love this eyebrow brush and the natural brow look it gives. However, I cannot give it 5 stars because the product has dried out the last 2 times, before it’s end, due to the spring cap that comes off and will not stay on after a few uses.
Traduire avec GoogleOui, Je recommande ce produit.
Utile?
Qualité du produit, 4.0 sur 5
Rapport qualité-prix du produit, 4.0 sur 5
4 étoile(s) sur 5.
Good product but unreliable packaging.
il y a 3 mois
I really like the results. I have thinning brows and this product looks totally natural. The price is good. The lid of the pen popped off the first one I bought and the pen dried out. I thought I had been careless so I replaced it. 3 weeks later the same happened even though I was very careful to always click it on securely. I won't be wasting my money again.
Traduire avec GoogleNon, Je ne recommande pas ce produit.
Utile?
Qualité du produit, 4.0 sur 5
Rapport qualité-prix du produit, 2.0 sur 5
3 étoile(s) sur 5.
Loved at first, not so much now.
il y a 4 mois
I purchased this product and LOVED the results. BUT the problem and reason for the 3 stars is because after about 2-3 weeks, the cap no longer stayed securely on and just popped off leaving the product to dry out. IF L’Oréal figures out how to keep the lid from popping off and drying out (maybe a screw top) then I will repurchase.
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Réponse de lorealparisusa.com :
il y a 3 mois
LeCare
Hello! Thank you for sharing your feedback on our Faux Brow Hair-Like Brow Filling Pen. We are so happy to hear you loved the results! We’re sorry to hear about the cap no longer staying secure and causing the product to dry out, and we have shared your comments with our team for future consideration. For further assistance, please contact us here: https://tinyurl.com/ybvo7kfa
5 étoile(s) sur 5.
Best brow product I've ever used
il y a 4 mois
I LOVE this eyebrow pen. I hated doing my eyebrows for years and this has literally cut the time it takes to do my brows in half. Very affordable too. L'oreal don't ever stop making this please!!!
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1 étoile(s) sur 5.
Ugh!!
il y a 4 mois
Can’t stand it - leaves lines and looks unnatural. Miss the micro ink pen immensely!!!!
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Réponse de lorealparisusa.com :
il y a 3 mois
LeCare
Hello! Thank you for sharing your feedback on our Faux Brow Hair-Like Brow Filling Pen. We are sorry to hear that you are not loving the finish and understand how disappointing it is when a product does not give you the look you were hoping for. We also hear you on missing our Micro Ink Pen, and we have shared your comments with our team for review. We hope you continue to explore L'Oréal Paris to find the brow product that is right for you.
5 étoile(s) sur 5.
Fabulous
il y a 4 mois
I have been using this brow pen for +_6 months & absolutely love it! I can draw realistic-looking brow hairs that won't sweat off or rub off all day, yet wash off easily when I do my nightly cleanse. I just wish they sold the semi-permanent brow product in this country (available in UK)
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1 étoile(s) sur 5.
Could be good...
il y a 4 mois
Kind of loved the product, but it dried out after a few days because the cap would not stay on. I see that many others have had this problem. I've spent too much money on this to have it be a waste after a few days. Improve the cap, L'Oreal and then maybe it will be worth my money.
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Réponse de lorealparisusa.com :
il y a 4 mois
LeCare
Hello! We are so pleased to hear that our Faux Brow Hair-Like Brow Filling Pen has been such a helpful tool for your routine, but we are truly sorry for the frustration caused by the cap. To ensure the formula stays fresh and the cap remains secure, please make sure to press it down firmly until you hear a distinct click to lock it in place. We have shared your specific feedback regarding the packaging with our development team for future consideration. If you need further assistance, please feel free to reach out to us through our contact page here: https://tinyurl.com/ybvo7kfa. We hope you continue to achieve your perfect brow look with L'Oréal Paris!
3 étoile(s) sur 5.
Need gray color
il y a 4 mois
I love the way it goes on.
My problem is I have VERY fail skin, blue eyes and gray hail.
I tried the dark blonde but it does not look as natural as I would like.
Do you plan to come out with a gray version? I would buy multiples
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Réponse de lorealparisusa.com :
il y a 4 mois
LeCare
Hello! Thank you for sharing your feedback on our Faux Brow Hair-Like Brow Filling Pen. We are so happy to hear that you love the application and how it looks on your brows! We understand the importance of finding a shade that perfectly complements you and we have shared your request for a grey version directly with our product development team for future consideration. In the meantime, we suggest trying our Blonde shade with a very light hand to achieve a soft, natural definition that won't appear too dark. We hope you continue to enjoy the natural, hair-like results of your brow routine with L'Oréal Paris!
2 étoile(s) sur 5.
Hopeful
il y a 5 mois
I tried to love this eyebrow pen. It is absolutely wonderful for the eyebrows however the top pops off consistently and then dries out. I have purchased two back to back and have experienced the same thing. LOreal!!!!! please change the top dynamics this would be a great eyebrow pen otherwise. I dont think i will buy again unless the top mechanism change!
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Réponse de lorealparisusa.com :
il y a 4 mois
LeCare
Hello! We are so happy to hear that our Faux Brow Hair-Like Brow Filling Pen has given you the natural, beautiful results you've always wanted for your eyebrows. We are truly sorry for the frustration with the cap, especially since you love the formula so much! To ensure it stays fresh and remains secure, please make sure to press the cap down firmly until you hear a distinct click to lock it in place. We have shared your specific feedback regarding the packaging with our development team, as we are always looking to improve our creations. For further assistance, please feel free to reach out to us through our contact page here: https://tinyurl.com/ybvo7kfa. We hope you continue to achieve your perfect brow look with L'Oréal Paris!
2 étoile(s) sur 5.
Dark Brunette color is wrong
il y a 5 mois
The dark brunette appears reddish. Strange. Otherwise, the application and appearance of the brow hairs are as promised. So far, the fine pen strokes and lines I first applied on my hand as a test are holding up throughout a busy day.
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Réponse de lorealparisusa.com :
il y a 4 mois
LeCare
Hello! Thank you for sharing your feedback on our Faux Brow Hair-Like Brow Filling Pen. We are so happy to hear that the application and natural, hair-like texture are delivering the results you expected and holding up beautifully throughout your busy day! We have noted your comments regarding the warmth of the Dark Brunette shade and have shared them with our product development team for future consideration. To achieve your perfect, sophisticated brow look, we invite you to explore our other deeper shades for a more neutral finish. We hope you continue to enjoy your flawless results with L'Oréal Paris!
3 étoile(s) sur 5.
CAPS WONT STAY ON!
il y a 5 mois
I have used a variety of similar products, and was so excited to find Faux brow. It makes my brows look so natural. HOWEVER, I have a big problem with the caps that keep popping off! It’s happened twice now, and while they are only 1-2 weeks old. I’ve tried to tape the tops on but it’s impractical and they end up drying out anyway. It’s really unfortunate, unless L’Oréal fixes this problem, I’ll have to find another option as I won’t keep wasting my money.
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Réponse de lorealparisusa.com :
il y a 4 mois
LeCare
Hello! We are so happy to hear that our Faux Brow Hair-Like Brow Filling Pen has given you the natural, fuller brows you've always wanted. We are truly sorry for the frustration with the cap, especially since you love the results so much! To ensure the formula stays fresh and the cap remains secure, please make sure to press the cap down firmly until you hear a distinct click to lock it in place. We have shared your specific feedback regarding the packaging with our development team, and if you need further assistance, please feel free to call us at 800-322-2036 and provide case number 45648625. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We hope you continue to enjoy your beautiful brow look with L'Oréal Paris!
1 étoile(s) sur 5.
Great product, poor quality pen design
il y a 5 mois
I splurged on the Faux Brow pen and loved how it gave my sparse brows real hairlike texture. The two times I bought it, the cap cracked and popped off leaving me with dried up pens. Needless to say I was extremely disappointed and frustrated. I usually buy much more affordable brow pencils, so I expected this product to last much longer than it did and it be well made. I won’t be repurchasing this until the faulty design is corrected.
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Réponse de lorealparisusa.com :
il y a 4 mois
LeCare
Hello! Thank you for sharing your feedback on our Faux Brow Hair-Like Brow Filling Pen. We are so happy to hear that you loved the natural, hair-like texture it provided for your brows, but we are truly sorry for the frustration caused by the cap. To ensure the formula stays fresh and the cap remains secure, we recommend pressing the cap down firmly until you hear a distinct click to lock it in place. We have shared your specific comments regarding the packaging design with our product development team for future consideration, as we are always looking to improve our creations. If you need further assistance, please feel free to give us a call at 800-322-2036 and provide case number 45609515. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We hope you find your perfect, long-lasting brow match with L'Oréal Paris!
2 étoile(s) sur 5.
Good application, blonde colors too red
il y a 5 mois
I love how this product works. Unfortunately I must agree with the other reviewers. Both Blonde shades are extremely red and unusable for me and the Light Brunette is much too dark. So I'm once again stuck searching for another brand to find a color more appropriate for me hopefully in a pen(cil) that works as well as this one
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Réponse de lorealparisusa.com :
il y a 4 mois
consumer care center
Hello! Thank you for sharing your feedback on our Faux Brow Hair-Like Brow Filling Pen. We are so happy to hear that you love how the formula works, but we are truly sorry that our current shade range hasn't provided the perfect match for your brows. We understand how frustrating it is to find a product you love but not the right color, and we have forwarded your concerns regarding the need for more neutral shade options directly to our team for future consideration. We invite you to explore our other brow collections, such as our Brow Stylist Definer, to discover a variety of shades that beautifully complement your tone. We hope you find a new favorite and continue your beauty journey with L'Oréal Paris!
1 étoile(s) sur 5.
Misrepresentation of color
il y a 5 mois
I recently purchased your Faux Brow in the color blonde. I loved how it went on with hair-like strokes. But the color blonde is almost black! I have blonde hair, fair skin and blue eyes, and the dark color looks atrocious on me.I actually applied and removed it 3 times trying to get it lighter. The color in your photos doesn't resemble the real color.If you ever make a truly blonde shade, I'll definitely use it.I'm really disappointed.
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Réponse de lorealparisusa.com :
il y a 4 mois
consumer care center
Hello! Thank you for sharing your feedback on our Faux Brow Hair-Like Brow Filling Pen. We are so happy to hear that you enjoyed the effortless, hair-like strokes, but we are truly sorry that the Blonde shade appeared much darker than expected. We understand how important it is to find a natural-looking shade for blonde hair, and we have shared your concerns regarding the color accuracy directly with our product development team for future consideration. In the meantime, we suggest applying the product with a very light hand or exploring our other brow collections to find a softer, more subtle match. We hope you find your perfect, sophisticated brow look with L'Oréal Paris!
3 étoile(s) sur 5.
Almost there brow pen
il y a 5 mois
Love the fine tip application, however it’s spaced to far apart…would be better if they could decrease the space in between the tips or even better add a third.
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Réponse de lorealparisusa.com :
il y a 4 mois
LeCare
Hello! Thank you for sharing your thoughts on our Faux Brow Hair-Like Brow Filling Pen. We are so happy to hear that you enjoyed the precision of the fine-tip application! We have shared your suggestion regarding the spacing and design of the brush tip with our product development team, as we are always looking for ways to enhance our tools. We hope you continue to enjoy creating effortless, hair-like strokes with L'Oréal Paris!
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