Product Details
Up to 24hr wear waterproof pencil eyeliner with rich, creamy colour.
L'Oréal Paris introduces Infallible Pro-Last waterproof pencil eyeliner. This pencil eyeliner glides on easily for rich, smudge-resistant color that lasts. Up to 24hr wear. Suitable for waterline usage. Ophthalmologist tested. Available in 6 shades.
Ingredients
G2014282 INGREDIENTS: TRIMETHYLSILOXYSILICATE • HYDROGENATED
POLYISOBUTENE • SYNTHETIC WAX • ISODODECANE • POLYBUTENE •
ETHYLENE/PROPYLENE COPOLYMER • RHUS SUCCEDANEA FRUIT CERA /
RHUS SUCCEDANEA FRUIT WAX • SILICA SILYLATE • PENTAERYTHRITYL
TETRA-DI-T-BUTYL HYDROXYHYDROCINNAMATE • COPERNICIA CERIFERA
CERA / CARNAUBA WAX / CIRE DE CARNAUBA • [+/-MAY CONTAIN/PEUT
CONTENIR CI 77491, CI 77492, CI
77499 / IRON OXIDES • MICA • CI
77891 / TITANIUM DIOXIDE • CI
77007 / ULTRAMARINES • CI 77742
/ MANGANESE VIOLET • CI 77510 /
FERRIC AMMONIUM FERROCYANIDE]
FIL D213223/1
Usage
Apply along the top and bottom lash line beginning in the inner corner of the eye and working outward. Suitable to use on the inner rim in the waterline. For a more colorful look, use with another shade of Infallible Pro-Last pencil eyeliner. Eyeliner can be sharpened using a makeup pencil sharpener.
Reviews
Average Customer Ratings
Quality of Product, 2.6 out of 5
Value of Product, 2.4 out of 5
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1 – 8 of 1400 Reviews
Most Recent
1 out of 5 stars.
Very poor
5 days ago
This was a total wates of my money. It will not move when I screw the bottom of the pencil. I have tried all the "tricks" recommended and it will not advance.
Originally posted on lorealparisusa.com
1 out of 5 stars.
Don't buy! Useless
7 days ago
No matter what they say, this is impossible to sharpen. It's a plastic case so it won't sharpen! It should be removed from the market!
Originally posted on lorealparisusa.com
3 out of 5 stars.
Love the product. HATE the presentation
2 months ago
Love the product but hate the presentation. After opening the first 4 lines it's impossible to sharpen the pencil, I've tried so many different sharpeners always with the same result: the middle breaks apart and smudges all over the sharpener, the otter layer chips and it's a hazard to try to put it next to your eyeballs ever again....but those few lines at the beginning are perfection!!! I got the bronze and the color last all day. Really hope the presentation would change for a plastic twist pencil or something functional
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
a month ago
consumer care center
Hello! Thank you for sharing your feedback on our Infallible Pro-Last Waterproof Pencil Eyeliner. We are so glad to hear you love the Bronze shade and its incredible all-day staying power, but we are truly sorry for the frustration you've experienced with sharpening! While the exterior may feel like plastic, it is a sharpenable material designed to be used with a high-quality cosmetic sharpener. To help prevent the creamy core from smudging or breaking, we suggest placing your pencil in the refrigerator for a few minutes before sharpening to firm up the formula. We have shared your specific comments regarding the pencil design with our product development team for future consideration, and if you need further assistance, please feel free to reach out to us through our contact page here: https://tinyurl.com/ybvo7kfa. We hope these tips help you continue to achieve your perfect, sophisticated look with L'Oréal Paris!
5 out of 5 stars.
Sharpening solution for pro last eye pencil
4 months ago
Love this pencil. It glides on easy because it's a soft pencil. I was a bit disappointed when I saw the only way to advance the pencil was to use a sharpener because soft pencils usually crumble in a sharpener. I read the reviews and this was always the complaint. The company came back with " use a sharpener, don't push the pencil while sharpening, turn slowly 3-4 times". So I tried that making sure it did not grab the soft part but only the black casing around the soft pencil part. It worked! The key is to not push the pencil into the blade. Insert it but don't jamb the end.. Gently turn it like they say. It will grab the black casing and do it's job.
Originally posted on lorealparisusa.com
2 out of 5 stars.
Disappointed. Not smooth. Cannot sharpen. Mess. .
4 months ago
Not smoothly to use. Couldn't sharpen Pencil . Sad.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
2 months ago
LeCare
Hello! Thank you for sharing your feedback regarding our Infallible Pro-Last Waterproof, Up to 24HR Pencil Eyeliner. We are sorry to hear that you've had trouble with the application and sharpening of your pencil, as we always want you to have a smooth and effortless experience. For the best results, we recommend using a high-quality cosmetic sharpener, which is specifically designed to work with creamy formulas. If you continue to have difficulty, we would love to assist you directly—please call us at 800-322-2036 and provide case number 44653661. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We hope to help you achieve your perfect look with L'Oréal Paris!
5 out of 5 stars.
Best pencil ever!!
4 months ago
I went onto the L’Oréal website to find the name of the pencil I use cause my husband bought the wrong one. I use this pencil so much I’m down to about an inch left of it. To the reviews that mentions that it doesn’t sharpen I’m confused, like what sharpeners are you guys using. I have a cheap 4 sharpener from maybelline and it sharpens my pencil perfectly every time. This is my 12th pencil I’ve purchased and I honestly hope these reviews won’t discontinue it.
Originally posted on lorealparisusa.com
1 out of 5 stars.
Tip is too wide and short lived
4 months ago
The liner tip only lasted a couple of weeks. The top of the pencil twists but the pencil does not extend. A waste of money
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
4 months ago
consumer care center
Hey there! We are disappointed to hear that you are not getting great results when you sharpen the Infallible Pro-Last Waterproof Pencil Eyeliner. Despite the plastic appearance this is a sharpenable pencil, not a mechanical. We recommend using a makeup sharpener and turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps and you give it another try!
5 out of 5 stars.
I love it!
5 months ago
I love this eyeliner I used it on my wedding day in 2023 and have been repurchasing ever since. It lasted all night! It sharpens perfectly fine in my opinion. I did read the reviews about people having trouble sharping them and never had the issue tbh. But that’s because I use a cheap pencil sharpener to sharpen all my liners instead of a cosmetic sharpener. Since it’s a thicker plastic. some cosmetic sharpeners are made for plastic liners and some aren’t so it really depends on the sharpener
Originally posted on lorealparisusa.com
1 – 8 of 1400 Reviews
Reviews
Average Customer Ratings
Quality of Product, 2.6 out of 5
Value of Product, 2.4 out of 5
Customer Images and Videos
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9 to 38 of 1400 Reviews
9 – 38 of 1400 Reviews
Most Recent
4 out of 5 stars.
It stays put!
5 months ago
I don’t understand the negative comments, my only negative would be the color choices.
I have watery mature eyes (58) and have a horrible time keeping eyeliner on. I’ve tried more expensive ones that claim to stay but they don’t.
Once this is on, it stays! If I work quickly, I can blend it a bit.
I just wish there were more shades without shimmer.
This is now a staple part of my makeup routine.
Originally posted on lorealparisusa.com
1 out of 5 stars.
HORRIBLE!
6 months ago
I should have read the reviews before I purchased this. This pencil CAN NOT be sharpened and the reviews reflect this. I tried 3 different sharpeners and did it "gently" as suggested - nope, still can't sharpen. I can't believe you still offer this item. The reviews from 7 YEARS AGO talk about the same issues with sharpening. Shame on you!
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
6 months ago
LeCare
Hi Rapunzalle. Thank you for sharing your feedback on the Pro Last Waterproof Pencil Eyeliner. Despite the plastic-coated appearance of the Pro Last Waterproof Pencil Eyeliner, it can be sharpened with a cosmetic sharpener. Our Pro Last Waterproof Pencil Eyeliner would be a great product to use! For best results, turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps !
1 out of 5 stars.
No info for sharpening! Disappointing product!
6 months ago
Liked this product once I realized a light touch was needed. After a week, it needed sharpening, and thought the other end rotated to produce more pencil "lead." Nope. Then I used my excellent sharpener, which has worked for everything else...Nope. Was concerned that I was ruining my sharpener...I'll be returning the other Infallible gel mechanical liner I bought...too expensive for me...bought it for the grey color and waterproof feature. Don't waste your money!
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
6 months ago
LeCare
Hi ruth_ly3! Thanks for reaching out to us regarding Infallible Pro Last Waterproof Eyeliner. We're sorry for the confusing regarding the sharpening of this pencil. It is sharpenable in a cosmetic pencil sharpener.
1 out of 5 stars.
Aubergine eye color hood. Defective tubing. Broke
6 months ago
color good. Tubing broke after 3 usages. Wouldn’t advance in tubing when the pencil contents got low. Horrible waste of money. Won’t buy again.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
6 months ago
LeCare
Hello Ggreeen, thank you for reaching out about Pro Last Waterproof Pencil Eyeliner. Despite the plastic-coated appearance of the liner, it can be sharpened with any cosmetic sharpener. For best results, turn the pencil gently 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. We hope you find this information helpful.
1 out of 5 stars.
Worst ever
6 months ago
Is the most horrible pencil I have ever purchased in my entire life and believe you may I’ve been wearing make up for 55 years. I’ve always loved L’Oreal‘s products but not this one. It’s soft it gives you too thick of a line then you can’t shape your line and definitely You can’t sharpen it and I can’t get it to come up anymore and I’ve only used it two times.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
6 months ago
LeCare
Hi Lucky Dee Dee. We appreciate you reaching out! Despite the plastic-coated appearance of the liner, it can be sharpened with any cosmetic sharpener. For best results, turn the pencil gently 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. For the most precise definition, we suggest using our Dual Sharpener to sharpen your liner !
1 out of 5 stars.
Not impressed at all😢😢
7 months ago
It is one of the worst eyeliners I have ever used. I have purchased three, yes three new sharpeners and this pencil will NOT sharpen.
Totally a waste of my money!
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
6 months ago
LeCare
Hey there! We are disappointed to hear that you are not getting great results when you sharpen the Infallible Pro-Last Waterproof Pencil Eyeliner. We recommend using a makeup sharpener and turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps and you give it another try!
1 out of 5 stars.
Useless
7 months ago
I have never been able to get a good point on this pencil to use it. I thrown most of it away emptying the sharpener. Very disappointed in this product.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
7 months ago
LeCare
Hi there! Thank you for sharing your feedback on our Pro Last Waterproof Pencil Eyeliner. We are truly sorry to hear about the trouble you're having, and we have forwarded your comments to our team. We suggest using a cosmetic grade sharpener to define the point. If you are still experiencing issues, please call us at 800-322-2036 and provide case number 43021635. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We invite you to explore our other eyeliner options – we are confident you will discover your perfect match!
3 out of 5 stars.
Not enough in tube
7 months ago
I bought this with a bursary gift card. Although it was a good product and went on smooth it lasted only about 8 weeks and it was empty
Originally posted on lorealparisusa.com
1 out of 5 stars.
Very bad.
8 months ago
When you use the 1/4 inch point before you sharpen it, it’s an OK product but once you try to sharpen it, it’s useless. The plastic that you sharpen is so hard that it mostly just breaks the eyeliner. I’ve purchased it twice,
Now I’m done!
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
8 months ago
LeCare
Hey there! We are disappointed to hear that you are not getting great results when you sharpen the Infallible Pro-Last Waterproof Pencil Eyeliner. Despite the plastic appearance this is a sharpenable pencil. We recommend using a makeup sharpener and turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps and you give it another try!
1 out of 5 stars.
Waste of money
8 months ago
I agree with everyone else. I liked it when I first started using it but once the usable part was gone I can’t get any more to come out of the tube so there’s nothing to sharpen. What a complete waste of money. Probably won’t be trying L’Oréal again.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
8 months ago
LeCare
Hey there! Despite the plastic like appearance this is not a pencil that you twist to advance. We recommend using a makeup sharpener and turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps and you give it another try!
2 out of 5 stars.
It broke!
8 months ago
It was a good product but the tip broke off after 2 uses and that was that.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
8 months ago
LeCare
Hi MRZ_CHI, we can imagine how frustrating that would be. We suspect this is your first Pro Last Waterproof Pencil Eyeliner. The liner you purchased does not swivel, its sharpened with any good makeup sharpener. We recommend using a makeup sharpener and turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps and you give it another try!
1 out of 5 stars.
Absolute garbage
9 months ago
The lead crumbles off in small bits and clumps up at the root of your lashes, making them stick together. It also needs to be sharpened to a very fine point if you want a clean, thin line; otherwise, it's going to smudge everywhere. Just absolutely awful, I wouldn't pay $2 for this.
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal Paris Canada:
9 months ago
BEC
We appreciate you sharing your feedback on Infallible Pro Last Waterproof Pencil Eyeliner Black. We are sorry to hear that it did not meet your expectations. We always welcome our customers feedback and suggestions, as they are a valuable tool to improve our services and products in any way that we can. Your comments have been shared with the appropriate department. We hope that you continue to use our products.
2 out of 5 stars.
This eye pencil needs a redesign!
9 months ago
Love the pencil when it's new, but trying to sharpen it is crazy. Loreal needs to change the design or something. Lots of customers have said the same thing.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
9 months ago
LeCare
Hey there! We are disappointed to hear that you are not getting great results when you sharpen the Infallible Pro-Last Waterproof Pencil Eyeliner. We recommend using a makeup sharpener and turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps and you give it another try!
1 out of 5 stars.
10 months ago
Used it twice and the charcoal broke off. Never did find it
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal Paris Canada:
10 months ago
BEC
We are sorry to hear that you had this experience with our Infallible Pro Last Waterproof Pencil Eyeliner Black. We apologize it did not provide the high quality we strive to offer with every purchase for each of our consumers. We invite you to contact us on our website and Chat with a Beauty Expert, should you require assistance with your product. We want to help in the best way we can. We look forward to hearing from you!
1 out of 5 stars.
Can't sharpen the pencil
10 months ago
I liked the way it went on. However, I was only able to use it twice because I could not sharpen the pencil. If I could sharpen the pencil I would purchase it again.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
10 months ago
LeCare
Hi there Nancy R! Thank you for reaching out to us about the Pro Last Waterproof Pencil Eyeliner. Despite the plastic-coated appearance of the Eyeliner, it can be sharpened with a cosmetic sharpener like the Dual Sharpener. For best results turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps!
1 out of 5 stars.
Waste of money
10 months ago
The eyeliner is very soft and glides easily. But none the less this product is not worth purchasing due to the fact it is almost impossible to sharpen. The bottom of the pencil rotates which would indicate it will extend more of the eyeliner but it does not extend anything. It shouldn't even be there because it is confusing and frustrating. Once I figured out it doesn't work that way I tried to sharpen it. Total agrravation. It broke apart, sharp edges which ended up scraping my eyelid and was now unusable. I threw it in the trash. I will not buy this product again. Total waste of money.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
10 months ago
LeCare
Hey there! We appreciate your feedback on our Pro Last Waterproof Pencil Eyeliner and we are disappointed to hear about your experience. Great News, yes this pencil is able to be sharpened despite the plastic-coated appearance. We recommend using a makeup sharpener. For best results, turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. Before and after sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps and you give it another try.
1 out of 5 stars.
Very difficult to work with
10 months ago
Crumbles into lash roots during application, weighing them down and making them look clumpy. Also very difficult to remove once it's on your lashes. I wouldn't recommend this eyeliner to anyone.
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal Paris Canada:
10 months ago
BEC
We are so sorry to hear that our Infallible Pro Last Waterproof Pencil Eyeliner Black did not give you the results you expected! This is never something we want to hear about one of our products and we will be passing this information along to the appropriate department. Consumer feedback is very important to us as it is the only way that we can improve, thank you so much for taking the time to reach out.
1 out of 5 stars.
First-Grade Engineering!!! Why L’Oréal?
11 months ago
I didn’t read the reviews on this product until after I purchased it, and it wasn’t until I needed to sharpen it that I found that all of these 1-star reviews are correct! I love L’Oreal products, but how could this product ever pass any kind of Quality standard? My brand new pencil is unusable now because it will not sharpen!! I would like a refund as I was sold a product that is unusable after only a few uses. I can buy a pencil at the dollar store that sharpens better than this one!!!
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
10 months ago
LeCare
Hi there Debbie M! Thank you for using our Pro Last Waterproof Pencil Eyeliner. We are sorry to hear that the this liner was difficult to sharpen, and we appreciate all of your feedback. We will be passing your comments on to our team, we suggest using our Infallible dual sharpener to sharpen this eyeliner. We would like to speak with you directly, please call us at 1-800-322-2036, M-F 9am to 5pm est, as we aim to provide the highest quality products to our consumer. Thanks for reaching out !
1 out of 5 stars.
Terrible Infallible Pro Last eyeliner pencil
11 months ago
I thought this was a twist up eyeliner pencil. I do not have a sharpener! Why wouldn’t you include that with the product? What a rip off after less than a week’s use and this was not an inexpensive product! Shame on you L’Oreal!
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
11 months ago
LeCare
Hello there Pknudt! Thank you for taking the time to share your feedback with us on the Pro-Last Waterproof Pencil Eyeliner. We will most certainly take your comments into consideration for new packaging ideas in the future! This product can be sharpened with our Infallible Dual Cosmetic Sharpener. We hope you give this product another try!
5 out of 5 stars.
Best eyeliner!
11 months ago
Thiis the best eyeliner! Was using an expensive one until someone on Instagram mentioned this one in brown. I use it on the top eyelashes slightly wink with a brush, and also tight line. On the bottom lashes I wear the bronze and wow! Best bronze for brown eyes. Last until I take it off. I use a small sharpener and have no problem sharpening it. Love!
Originally posted on lorealparisusa.com
1 out of 5 stars.
L’Oreal infallible eyeliner had no product in it
11 months ago
What the heck? I just bought this and used it about five times and it won’t crank up anymore eyeliner! I have had this kind before and it has lasted for months and months and this lasted a week? I think I got a faulty one this is not acceptable for a company like L’Oreal. Very frustrating.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
11 months ago
LeCare
Hi there! Despite the plastic-coated appearance of the Pro Last Waterproof Pencil Eyeliner, it can be sharpened with a cosmetic sharpener. Our Dual Sharpener would be a great product to use! For best results, turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps and you give it another try!
1 out of 5 stars.
Cannot sharpen it
11 months ago
YOu cannot sharpen this pencil. IF you try it just eats it up. It chewed up the end the first time I sharpened it , leaving me with less than half the pencil left. Poor designe of plastic casing causes it to be a huge waste
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
11 months ago
LeCare
Hi JD22. ! Thank you for your feedback on the Pro Last Waterproof Pencil Eyeliner. We are sad to hear that you had an issue sharpening this pencil. We recommend a cosmetic sharpener, like our Infallible Dual Sharpener. Just turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. We hope this information helps !
1 out of 5 stars.
2025 Reviews Correct: Not Self-Shapening! Grrrrr!!
11 months ago
What happened?? This product used to be self-advancing and is now just smoke, mirrors and trickery. I don't own a pencil sharpener because I DON'T BUY EYELINERS THAT CAN'T SHARPEN THEMSELVES. I will be switching brands and not looking back to this waste.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
11 months ago
LeCare
Hi Vurf! Thanks for reaching out to us regarding Pro Last Waterproof Eyeliner. We're sorry for any confusion but this product was never a self-advancing liner. This product must be sharpened with a cosmetic eye pencil sharpener.
1 out of 5 stars.
Unsharpenable!
11 months ago
The color is almost too bright-purples should blend easier-but most importantly, this product doesn’t sharpen well AT ALL! Do I need to become a wood-widdler for this thing?!? Please fix!
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
11 months ago
LeCare
Hi Not infallible. There. We are terribly sorry about your experience with our Pro Last Waterproof Pencil Eyeliner. To properly use this product, turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. The pencil should be sharpened frequently so that 3 or 4 gentle turns are sufficient to achieve the desired result. We hope this was helpful and will be sharing your feedback with the rest of our team for consideration.
1 out of 5 stars.
Very disappointed
a year ago
Great color, but as many other shave stated, the pencil does not advance on it's own nor is there a way to advance the pencil. It'd too bad, because I love the violet color. It's only good for about 7-10 applications. Absolutely not worth the money.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
a year ago
LeCare
Hi Rachael. there ! Thanks for using our Pro Last Waterproof Pencil Eyeliner in the shade Aubergine. We are sorry about your experience with our product. Despite the plastic-coated appearance of the eyeliner, it can be sharpened with any cosmetic sharpener. For best results, turn the pencil gently 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. For the most precise definition, we suggest using our Dual sharpener to sharpen your eyeliner ! We hope this helps.
2 out of 5 stars.
10
a year ago
The end of the pencil does not sharpen. You can't use it any more after a few uses. Loreal should take this off the market. Do not buy.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
a year ago
LeCare
Hey there Cathy! We are sad to hear that you are having a hard time with the sharpening of the Pro Last Waterproof Pencil Eyeliner. We recommend using a the dual sharpener, turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. We hope this information helps!
1 out of 5 stars.
Pencils impossible to sharpen
a year ago
I loved this product when I first tried it. However, only about an inch of the pencil is usable then it becomes impossible to sharpen when you get to the part of the pencil with writing on it. I tried 3 different eye pencil sharpeners, including the Loreal Infallible sharpener specifically made for these. The pencil breaks and comes off in large chunks. Totally worthless.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
a year ago
LeCare
Hi there! We are disappointed to hear that Pro Last Waterproof Pencil Eyeliner, did not sharpen properly for you. For best results we suggest using our Dual Sharpener, and turning the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps!
1 out of 5 stars.
Horrible product with great colors.. use w/care
a year ago
I’d give zero stars if possible. Love the color and texture until you have to sharpen it, and risk permanent eye injury.. you get these zagged shards
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
a year ago
LeCare
Hi HMMG. there. Thank you for giving our Pro Last Waterproof Pencil Eyeliner Bronze a try. We are disappointed to hear that you are having difficulty using after sharpening. For best resulta we suggest turning the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. The pencil should be sharpened frequently so that 3 or 4 gentle turns are sufficient to achieve the desired result. We hope you find this information helpful !
1 out of 5 stars.
Never buy this item
a year ago
I did love the product until the initial point was used (about 4 uses). All of the questions posted are asking the same thing, how to sharpen. Per Loreal, you use an eye pencil sharpener which I tried. After breaking thru the plastic on the tip, my point was less than pointy, more broken, uneven and not able to use. What a waste of money, I would like to have my money back.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
a year ago
LeCare
Hi Christine. Oh no! So sorry to hear that our Pro Last Waterproof Pencil Eyeliner didn’t meet your expectations. We would like to speak to you, please call us on our toll free number at 800-631-7358 M-F 9:00 am – 5:30 pm ET. Looking forward to hearing from you!
1 out of 5 stars.
Waste of money
a year ago
It’s wonderful until it has to be sharpened. Once sharpened the end of the liner is too wide to apply like an eyeliner.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
a year ago
LeCare
Hi there! Thank you for reaching out about our Pro Last Waterproof Pencil Eyeliner. We understand the frustration of a liner that becomes too wide after sharpening. We'll share your comments with our product development team for consideration in future product designs.
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