Product Details
Our daily repair shampoo with KERATINxs restores protection to the hair's surface, leaving it soft to the touch with a healthy-looking shine.
5 PROBLEMS, 1 SOLUTION with 5 benefits of repair.
1. Strength
2. Vitality
3. Shine
4. Silkiness
5. Resistance
Follow with Total Repair 5 Conditioner. For extra care, follow with Total Repair 5 Restoring Mask.
After 1 use 51% of hair fiber is restored!
After 5 uses 100% of hair fibre is restored!*
*Instrumental tests- surface damage - after multiple applications of shampoo + power mask.
Ingredients
1170892 - INGREDIENTS: AQUA, SODIUM LAURETH SULFATE, COCAMIDOPROPYL BETAINE, DIMETHICONE, SODIUM CHLORIDE, PARFUM, CI 77891, GUAR HYDROXYPROPYLTRIMONIUM CHLORIDE, MICA, COCO-BETAINE, SODIUM BENZOATE, SODIUM HYDROXIDE, PHENOXYETHANOL, STEARETH-6, ACETIC ACID, PEG-100 STEARATE, ARGININE, TRIDECETH-10, TRIDECETH-3, SALICYCLIC ACID, LIMONENE, FUMARIC ACID, LINALOOL, BENZYL ALCOHOL, AMODIMETHICONE, 2-OLEAMIDO-1, 3-OCTADECANEDIOL, ALPHA-ISOMETHYL IONONE, CARBOMER, SERINE, CITRIC ACID, CITRONELLOL, HEXYLENE GLYCOL, HEXYL CINNAMAL, GLYCOL DISTEARATE.
F.I.L. C256869/1
F.I.L. C256869/1
Usage
Apply on wet hair, lather and rinse. Follow with TOTAL REPAIR 5 conditioner. For extra care, use as part of the complete Total Repair 5 range.
In case of contact with eyes, rinse them immediately
Reviews
Average Customer Ratings
Quality of Product, 3.7 out of 5
Value of Product, 3.8 out of 5
Customer Images and Videos
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1 to 8 of 599 Reviews
1 – 8 of 599 Reviews
Most Recent
1 out of 5 stars.
What happened
12 days ago
Used this line for years and loved it! Recently since buying the new bottles I’ve experienced HEAVY hair shedding. Nothing else has changed in my hair routine. Since switching to a whole new brand the excessive shedding has stopped. If the formula was changed, please please please change it back.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
10 days ago
LeCare
Hi DJ88! Thank you for sharing your experience after using Total Repair 5 Repairing Shampoo. We apologize for the inconvenience this may have caused.
Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company for consideration.
1 out of 5 stars.
New Formula Is a Miss
a month ago
I have been a loyal user of this product for every bit of 5 years. I have loved it. However, the recent formula change has been devastating. The smell is absolutely awful. At first I thought I’d accidentally grabbed my husband’s body wash because it smells like a man’s scent. Second, it makes my scalp itch in the worst way possible. Lastly, the build up it leaves is insane. I have NEVER had these issues. This is my third try with this new formula thinking maybe they needed time to get it right but I cannot keep using this bottle and will be throwing it out. I am so disappointed as I loved this shampoo/conditioner.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
a month ago
LeCare
Hi KT926! Thank you for reaching out to share feedback on Elvive Total Repair 5 Repairing Shampoo. We are sorry to hear it does not meet expectations.
We would like to speak with you directly about it. Please give us a call at 1-800-631-7358, M-F, 9-5, ET. It would be helpful if you could have the product available and provide us with case # 45648626 when you call.
2 out of 5 stars.
pumps on the shampoo bottle, unable to unscrew
2 months ago
very dissatisfied this is the second time I've purchased this product with pumps, the shampoo bottles. Unable to unscrew the pumps having to completely takeoff the top to use the product second time this happens.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
2 months ago
LeCare
Hi rick67! Thank you for sharing that you have experienced difficulty unlocking the pump dispenser for Total Repair 5 Repairing 28 OZ Shampoo. Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company for consideration.
5 out of 5 stars.
Amazing
4 months ago
I love the scent it left on my hair. It smells so good and my husband loved it as well.
Originally posted on lorealparisusa.com
1 out of 5 stars.
Disgusting Scent. Avoid Product!
4 months ago
The new scent is atrocious, absolutely disgusting in comparison to what it used to be, and my hair feels worse under using this newer shampoo and conditioner.
And trust me, those around you can immediately tell. You’ll have people asking “why did you change shampoos?” even though it should be the same shampoo as always! It’s like using an inferior hair product now! Treat yourself, and find a better product under a different brand.
To put it bluntly, I recommend avoiding L’Oréal until they change it back. Sadly, I don’t think I’ll purchase from them ever again, as it will be a gamble of whether they listened to feedback and the scent is changed back or not.
They’ll respond to our reviews here with a copy and paste message, but nothing will change as long as people buy their products.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
4 months ago
LeCare
Hi Caroline2019! Thank you for sharing how you feel about the smell of Total Repair 5 Repairing Shampoo. Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company.
3 out of 5 stars.
Product changed
4 months ago
This has been my go to shampoo and conditioner for years. I really feel like it helps, but as of late something is different about it. The fragrance of it has most definitely changed and I prefer the original fragrance over whatever this new one is. Really disappointed in the product change, I hope the original comes back.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
4 months ago
consumer care center
Hi Blonde7391, Thank you for sharing your thoughts regarding the Total Repair 5 Repairing Shampoo. We appreciate your comments, and we will be passing this along. Thanks for letting us know!
1 out of 5 stars.
Please go back to the old formula!!!!!
5 months ago
PLEASE bring back the old formula/scent. This one is so strong and smells like I’m wearing perfume. It’s hard to go to sleep because this smell is overpowering. I don’t understand the change, it’s not a good change. The other reviewers agree on this. Please listen to your customers and make the change back to the old formula. I’ve use this for 10 years and I’m annoyed I have to search for other shampoos and conditioners now.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
5 months ago
LeCare
Hi Bella! Thank you for sharing how you feel about the fragrance in Total Repair 5 Repairing Shampoo. The opinions of our customers are important to us when making decisions about our products. We appreciate your comments and will be sharing them with others in our company.
1 out of 5 stars.
Terrible New Formula and Scent!
5 months ago
The new formula and smell is terrible! This seems to be the consensus. Such a shame, I loved this shampoo for years and now I need to find a different product.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
5 months ago
LeCare
Hi Disappointed! Thank you for sharing how you feel about the fragrance in Total Repair 5 Repairing Shampoo. Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company.
1 – 8 of 599 Reviews
Reviews
Average Customer Ratings
Quality of Product, 3.7 out of 5
Value of Product, 3.8 out of 5
Customer Images and Videos
Filter Reviews
Rating
Locale
9 to 38 of 599 Reviews
9 – 38 of 599 Reviews
Most Recent
1 out of 5 stars.
New scent sucks!!! Bring back the original!
6 months ago
Why did L’Oreal go and change a product that we all loved!! Tell the person who made this decision that they annoyed a lot of loyal customers!! Go back to the original or I’ll find another company that sticks with what is working!! The new scent is horrible!!!!!!!!
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal Paris Canada:
6 months ago
BEC
We appreciate you sharing your love of the previous formulation, and your loyalty to L'Oréal! We are sorry to hear that the new formula of our Total Repair 5 Shampoo, 591 ml is not meeting your expectations. We understand it can be frustrating when your true favourite is discontinued or reformulated. At L'Oréal we work tirelessly to develop the best in class hair care which includes updating formulas as new ingredients and technology become available. We would love the opportunity to connect with you to find your new favourite shampoo. Please reach out to us by chat on our website or by phone at your convenience. Our phone number is 1-888-4-LOREAL (1-888-456-7325) and we are open 10am-5pm EST from Monday to Friday. Thank you for choosing L'Oréal products to care for your hair!
1 out of 5 stars.
Used to be amazing…
6 months ago
I have used this shampoo and conditioner religiously since it launched (13 yrs now? maybe longer) and it was truly amazing. Left my hair healthy, nourished and looking and feeling great. I always buy tons at a time and just had to re-stock for the first time this year and I honestly thought I accidentally bought the wrong one the second I put some in my hand. Everything is different. The smell, how it feels in my hair while washing, how it washes out and most importantly - how my hair came out after blow drying. My hair felt dry, damaged and frizzy after using it. And the smell was SO strong - even while I was trying to sleep, every time I woke up in the middle of the night it was all I smelled. I don’t know why they’d ruin such an amazing product. Please bring back the old formula! Based on all the forums I found and reviews I’ve read, everyone seems to be in agreement you guys need to bring the old one back!!
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
6 months ago
LeCare
Hi Monica! Thank you for sharing how you feel about Total Repair 5 Repairing Shampoo. We are sorry to hear of the effects you have experienced. Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company.
1 out of 5 stars.
Awful reformulation
6 months ago
I’ve used this shampoo and conditioner for nearly ten years—it was the only shampoo and conditioner I bought. It smoothed and strengthened my hair while giving it incredible shine. However, the most recent formulation is absolutely atrocious. It’s drying and makes my hair break and has an overpowering perfume scent. I don’t write online reviews for anything but am so disappointed and sincerely urging/*begging* L’Oréal to bring back the old formula!
I am now looking into new shampoos and conditioners with similar formulations to the old version, while simultaneously trying to buy any old formulation bottles that I can find. Sigh.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
6 months ago
LeCare
Hi Onceloyalrepair5user. Thank you for reaching out to L'Oreal regarding the Elvive Total Repair 5 Repairing Shampoo. We are sorry your results were not what you were expecting. We’d like to help! Please call us at 800-631-7358, M-F, 9am-5:30pm, ET and provide us with your case #43168221. Please have the product with you when you call. Looking forward to hearing from you!
5 out of 5 stars.
Excellent Experience
6 months ago
my favorite shampoo & conditioner for all around excellent experience and best results using for my hair care routine.
Originally posted on lorealparisusa.com
2 out of 5 stars.
Too much added perfume
7 months ago
The new version has a very strong perfume odor. I am sensitive to odors and didn’t think to check the odor level when I saw the new shape of the bottle. I love how it performs on my hair but I now need to find a new shampoo.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
7 months ago
LeCare
Hi Neenie532! Thank you for reaching out to share how you feel about the fragrance in Total Repair 5 Repairing Shampoo. We are committed to bringing our consumers products that meets their needs and expectations. Feedback from our customers is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company.
1 out of 5 stars.
Hate the new formula
7 months ago
I used to love this formula and have used it for years. But the new shampoo formula leaves my hair very greasy and my hair has started falling out leaving me with a balding middle part. The smell is bad too. I will have to find a new shampoo now.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
7 months ago
LeCare
Hi Sharmon! We are sorry to hear about the experience you had with Total Repair 5 Repairing Shampoo. We would like to speak with you directly about it. Please give us a call at 1-800-631-7358, M-F, 9-5:30, ET. It would be helpful if you could have the product available and provide us with case #42706562 when you call.
1 out of 5 stars.
Please switch to old formula
8 months ago
I absolutely loved this conditioner, I used it for at least 6 years!!! But….the new formula change has completely ruined it for me. I’ve been to stores trying to buy all of what’s left of the old formula. New formula has changed my hair and the scent is definitely not as pleasant( was the first thing I noticed when I used it for the first time). I think I would only buy the old formula again.
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
7 months ago
LeCare
Hi Ash789! Thank you for sharing how you feel about Total Repair 5 Repairing Conditioner. Feedback from our customers is important to us when making decisions about our products, and we are committed to bringing our consumers high-quality, innovative products that meet their needs and expectations. We appreciate your feedback and will be sharing it with others in our company.
1 out of 5 stars.
Garbage. Terrible. Made me depressed.
8 months ago
Terrible. I have very thick hair and my hair has been falling out in clumps. Stripped of oils, it is so thin and I’m now balding. This has never happened in my life. I hope I recover from this soon. Wish I could give this 0 stars
Originally posted on lorealparisusa.com
Response from lorealparisusa.com:
8 months ago
LeCare
Hi Lnic11! We are sorry to hear about the experience you had with Total Repair 5 Repairing Shampoo. We would like to speak with you directly about it. Please give us a call at 1-800-631-7358, M-F, 9-5, ET. It would be helpful if you could have the product available and provide us with case #42450078 when you call.
1 out of 5 stars.
New Formula Change is Drying!
9 months ago
Why did you change the formula & scent L'Oréal??!!
I have been using Total Repair 5 for several months & thought I finally found MY shampoo & conditioner to help my damaged, frizzy, dry hair. My hair was finally growing where I had breakage & I attributed it to THIS shampoo & conditioner. Now you have gone and changed it! It's drying out my hair and the scent is awful! PLEASE, go back to the previous formula!
Originally posted on lorealparisusa.com
1 out of 5 stars.
New formula is a disappointment
9 months ago
This has been a favorite for years, now I hate it. The new formula is terrible! Smell is horrible, leaves my hair feeling greasy and weighed down. I really hate the change. I’ll miss this product, but there is no way I can use it now. Please consider going back to the formula everyone loved. From the reviews, I’m not the only one feeling this way.
Originally posted on lorealparisusa.com
1 out of 5 stars.
New fragrance made me sick to my stomach!
9 months ago
I have been purchasing this shampoo and conditioner for as long as it's been in stores. With the new formula, the fragrance has changed to one that is so overpowering that it's made me sick to my stomach and unable to concentrate. I immediately ran out and bought a completely different brand of shampoo to get rid of the smell. I'm so sad to say that as a long time dedicated customer, I'm out. The fragrance is atrocious.
Originally posted on lorealparisusa.com
1 out of 5 stars.
Disappointed
10 months ago
I have been using Total Repair shampoo and conditioner for over a decade. A couple of years ago they changed it and I was disappointed but got used to the difference. But now this time....it's completely different. I hate this new formula. After 10 years I have had to shop for a different brand. I am disappointed and tired of the changes. You have lost a long time customer!
Originally posted on lorealparisusa.com
4 out of 5 stars.
Good product for hair growth
10 months ago
I am using this shampoo and conditioner from many years it gaves me good results . My hair are getting betting after using this. My hair were dry but after using this their dryness is getting better. I lovr this shampoo and happy with the results. Thank you loreal. And looking for PR package for you . I am interested in it.
Yes, I recommend this product.
Originally posted on Total Repair 5 Repairing Shampoo 375ml
Helpful?
Quality of Product, 5.0 out of 5
Value of Product, 4.0 out of 5
1 out of 5 stars.
Bring Back the Original Formula
10 months ago
I had used the original total 5 shampoo for year and years and years - with this formula change and scent change, I can no longer use and it does not do my hair justice as it used to. I also do not understand changing the formula without noting this to customers, as well as the name change and the scent as well, as similar to others, I find the scent overwhelming and not for me. I no longer recommend this shampoo, conditioner, or hair mask to friends and am now looking for something new, probably not l'oreal
Originally posted on lorealparisusa.com
1 out of 5 stars.
The scent has changed and it is horrible!,
10 months ago
I have been using this shampoo for more than 5 years. Last month I purchased a shampoo and conditioner bottles as my existing one were low. I finally started using them this week and the new smell is absolutely horrible. It is too strong and perfumie. It gives me a headache. I just washed my hair for the third time with the new bottles and I just can’t use it any more. I noticed that the colour of the plastic bottles had changed but no where does it say on the bottle that there is a new scent and/or formula. Now I have 828ml of shampoo and of conditioner that I can’t use and it was expensive. Not happy at all.
No, I do not recommend this product.
Originally posted on Total Repair 5 Repairing Shampoo 375ml
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal Paris Canada:
10 months ago
BEC
We appreciate you sharing your feedback on Total Repair 5 Repairing Shampoo - 375ml. We are sorry to hear that it did not meet your expectations. We always welcome our customers feedback and suggestions, as they are a valuable tool to improve our services and products in any way that we can. Your comments have been shared with the appropriate department.
1 out of 5 stars.
It’s been changed and it’s horrible!!!!
11 months ago
Horrible! I’d been using this for years and loved it. Recently I used it and it made my hair dry and literally falling. The fragrance has changed and it’s horrible. Definitely returning it. horrible!!!!
Originally posted on lorealparisusa.com
1 out of 5 stars.
Bad new smell
11 months ago
I used to love this but the new smell is horrible! It’s pungent and only gets worse the more you smell it. I’ve been using this for 6 years, I’m sad I have to find something new
Originally posted on lorealparisusa.com
1 out of 5 stars.
The new shampoo smells bad
11 months ago
[This review was collected as part of a promotion.] The new shampoo has a very strong and unpleasant smell.
Originally posted on lorealparisusa.com
1 out of 5 stars.
Utterly disappointed in formula change
11 months ago
I used to adore this shampoo and conditioner, it was my absolute favorite! It made my hair soft and manageable, the scent was perfect. This shampoo and conditioner was the only one I found that really helped detangle/de-frizz my hair. It was very plush and luxurious while applying. Then they changed the formula without warning. I was running low so I purchased two new pump bottles which was both a disappointing mistake and a waste of money (something that has been tight as of late).The scent is overpowering now; quite artificial. The shampoo makes my hair stringy and the conditioner leaves my hair CRISPY!! Somehow the conditioner manages to be greasy and thin while drying my hair out even more. So upset. I thought I had finally found my golden product.
Originally posted on lorealparisusa.com
1 out of 5 stars.
Perfume in a shampoo bottle.
11 months ago
This shampoo used to be fantastic. They must have recently changed it's formula because it smells terrible of perfume and as a person with annoying fragrance irritation I can not used the 2 values size i just bought without swelling up. Womp womp for me I guess but I thought I'd warn others.
Originally posted on lorealparisusa.com
2 out of 5 stars.
Disappointed
a year ago
Well, after using the Elvive Repairing shampoo and conditioner that I loved for almost 10 years, y’all decided to change the formula and call it Damage Reversing. I guess I will have to go find a new favorite shampoo, unfortunately, because I don’t like the new smell and it just doesn’t seem to work the same. I guess y’all never heard the phrase, “If it ain’t broke, don’t fix it.” As you can see, Loreal, I’m not the only customer who feels this way. What are y’all going to do about it? I hope you go back to the old formula soon.
Originally posted on lorealparisusa.com
1 out of 5 stars.
New scent is awful
a year ago
Used to be mine and my husbands favorite shampoo and conditioner set, and now we are having to find something else! So disappointed by the new formula. I cannot stand the fragrance, and I’m not even someone who’s very sensitive to that kind of thing.
Originally posted on lorealparisusa.com
1 out of 5 stars.
What happened to the smell??!??
a year ago
Did you recently change the formula? The packaging changed slightly and now the smell is so bad. I tried three times to use it and I am so overcome with such a terrible smell, I can't use it anymore. The smell stays with my hair until I wash it again. I have religiously used this since it first came out. I tried different stores and they all smell the same. I'm truly disappointed.
Originally posted on lorealparisusa.com
1 out of 5 stars.
👎
a year ago
I thought this would help my hair but no!
I have more knots after using this than i did before. My hair feels dried out and crunchy.
Originally posted on lorealparisusa.com
2 out of 5 stars.
2
a year ago
I have used this product for several years. Up until now, I loved it! Went to the store to purchase more. and to my dismay, found that the base\cap had been changed. It no longer stands up in the shower caddy due to the cap being smaller, It is now top heavy! It also smells terrible! I loved the smell before, now it is a strong perfumy smell. Very disappointed!
Originally posted on lorealparisusa.com
1 out of 5 stars.
Horrible New Scent
a year ago
Have used this product for years. Have loved it. But the new scent is awful Like a whole bottle of old man cheap cologne was added. I can't use it. And I can't even give it away! No one else wants it either!
Originally posted on lorealparisusa.com
1 out of 5 stars.
Strong odor/makes hair dry
a year ago
I have used this shampoo for years. It was Absolutely the best over many store and salon brands i purchased. Why the change? Now the scent is over powering. Smells like cologne. I can barely stand it shampooing my hair. I have used my new bottle 3 times. From the first wash I noticed it's considerably dry, even after using the power restore as I always do. Why change a product that worked so well? Will not use anymore, hopefully they haven't changed the entire collection. Purchased the dream lengths, hoping I like it. If not... bye elvive!
Originally posted on lorealparisusa.com
2 out of 5 stars.
New perfume scent too much
a year ago
I have used your products for years and loved them. But I prefer to smell clean not like I’m using a heavily scented masking coverup spray. I REALLY don’t like the repairing conditioner I used for the first time this morning. My soap, Caress, did the same thing and I’m donating my purchase to charity, never to buy again.
Originally posted on lorealparisusa.com
4 out of 5 stars.
New Scent
a year ago
I have been using this shampoo for about 15 years. It works really well. Unfortunately, the last bottle that I bought has a new fragrance. I have a very sensitive nose, and I do not like its new scent. Therefore, I will need to find a new product.
Originally posted on lorealparisusa.com
1 out of 5 stars.
Smells like mens cologne....
a year ago
What changed?? This has been my go to shampoo for years. I bought a new bottle in December and just started using it this week. It smells like mens cologne... it is horrible and leaves my hair feeling dry. Needless to say, I returned it today for a refund. So disappointing...
Originally posted on lorealparisusa.com
9 – 38 of 599 Reviews
