Hair expertise Total Repair 5 Restoring Conditioner, 375ml

I’m so in love with this product! As a black women with deep curls it brought back my heat damaged hair as fast as 3-4 washes (using the shampoo and leave in mask as well) I will ALWAYS swear by this product

[This review was collected as part of a promotion.] [Employee of loreal] Wonderful products, congratulations on the product.I really like it, it was a friend who recommended it to me, it leaves my hair very soft because my hair has a lot of volume, it leaves my hair smoother

Why did they change the scent? It was my fav for years now I can’t use it because the new smell gives me a migraine! Please change back to the original scent!!

I’ve used this product for many years. I just bought a new bottle of conditioner and it has a really strong smell, and it lingers on your hair post wash. I compared the ingredients of the new bottle to the old one and the formula has been changed. I don’t understand why companies always have to ruin a good thing.

I’ve been using this product for years. I ran out of conditioner, so I just bought a new bottle this weekend and just use it for the first time this morning. I notice new packaging, but no not notification of any formula changes. Why did you put musky scent in this?!?!! I am extremely sensitive to scents and now cannot use this product anymore. I just hope I don’t have a headache for the rest of the day because I don’t have time to rewash my hair. You should never do that without some kind of notification on the packaging that there is a new formula and or a new scent!

[This review was collected as part of a promotion.] I love how it makes my hair feel and looks I’ve just started using it

Love it!!!! Absolutely love it!!!! My favorite and I always use it

I've had my loreal paris elvive shampoo and conditioner for 1 week. I am so pleased with the healing care loreal has in this product. Never have I ever found any shampoo or conditioner that even comes close to this product. My hair is unbelievable shape just in a week. All stars go out to loreal for making the absolute best hair care products in the world. I will never use anything else on my hair. Thanks loreal corporation.

This product line was my holy Grail for as long as I can remember and in the last couple months, the results are horrible. Please please bring back the old formula.

New formula is TERRIBLE!!!! The original formula was my holy grail! This new version could not be worse! What were you thinking Loreal??? I will be moving on to another brand.

I tried the conditioner, and I was not happy with it at all. It made my hair tangly.

They changed the formula Used to be thick yellow creamy. Now it is white and thinner. Does not work the same, works horribly now Please bring it back. I cannot use this stuff.

I have been using this conditioner for many years and I'm really sad that I have to find something else now. The old formula was so rich and effective and smellled great, but the new one leaves my thick hair feeling like straw and doesn't even smell the same. Please bring back the old formula so we can all buy again!

How dare you guys doing this to your customers My hair is dying now I have to look for a new product

The previous formula of this line has been my goto for many years, Total Repair 5 Shampoo and Conditioner was EXACTLY what my hair needed. None of the other types in this line does what this particular one does for me. Now the new formula of Total Repair 5 Conditioner is white, which is the only way I knew something had changed as nothing else on the bottle indicates a new formulation, and it does absolutely nothing for my hair. Feels like it rinses right off my hair as if I hadn’t just conditioned it. It’s really just terrible. Why change the formula and use the same bottles and labeling not alert your customers of a change? Did you think we wouldn’t feel the difference? Seems so shady. I’m so so disappointed. Now to hunt for a different brand of shampoo and conditioner to see if I can find anything else that comes close to what the old formula of this did for the health, look and feel of my hair.

This was my go to shampoo and conditioner….up until now. Why did you change the formula? It’s horrible. Doesn’t condition at all!! It will be going directly into the trash!! So disappointing. Please bring back your old formula!!!

Old formula was incredible, felt like a salon-quality product and left hair shiny, silky, and looking good for days. New formula feels like a discount brand and leaves hair dull, dry, and now greasy within a day. I have some of the old left and tried them "side by side". The difference is so obvious, and the ingredients list is not even close to the same. Many ingredients removed in the new formula. Will not buy again.

I have used the old formula before but it never left my hair smooth or shiny and when I saw they changed the formula I had to try it because they smell so good! Anyways I used it and my hair is so soft, shiny, and smooth! And smells great! Such a good product! Definitely recommend! Although the new conditioner is not as thick as the old one but I think it works better and the shampoo is so much gentler!

Have used this conditioner for many years, but will have to discontinue buying it as the new formula is terrible. It does not condition hair. You have to use a huge amount just to work through your hair, and then it rinses completely away like water. No detangling, softening, or conditioning at all. Such a shame that companies keep cheapening formulas to increase their earnings. I will avoid selecting an alternate conditioner from L’Oréal or any of the 100’s of brands they own, as this is a strategy they employ across many brands/product lines, and it hurts consumers.

When this conditioner was yellow (old formula) it saved my color treated hair and made it soft and repaired it. I loved it and recommended it all the time. It was by far the best conditioner I had ever used. The new formula (white) is horrible! I am soooooo bummed. I am now on the hunt for a new conditioner. I bleach my hair and it used to be soft and you’d never know I color treat it with the old formula. Now using new formula it feels super dry and crackly :(

This product changes for the worse. It’s not as thick and hair is no longer smooth. I bought it because it contained ceramides which have awesome benefits for hair. Well compare the new bottle to the old. I knew something was off with my hair and then I checked the bottle and ceramides were gone. Yes there are still some hidden at the very bottom of the ingredients list, but so little that they probably were not allowed to feature it on the packaging any longer. L’Oréal, you really missed the mark in this one. Hope you listen to your consumers because this new product IS VERY DIFFERENT and just a side by side of the new packaging speaks volumes.

I am a long time user of this product; ever since I found it more than 10 years ago it has been a mainstay of my haircare routine, helping keep my afro beautiful and manageable. Unfortunately sometime over the last year the formula changed noticeably, and went from making detangling an easy task to just another average conditioner. Everything about the new formulation is immediately noticeable - the color, consistency, and feeling of the product is nothing like it used to be, the smell has changed (admittedly not the major calculation in choosing/not choosing this product), and the way it feels working through your hair is completely different. As others have said, I too noticed that I used to be able to detangle after simply putting it in but now even after wetting my hair and even pre-conditioning and letting it sit, it is still far less effective than the original formulation. I still have several bottles of the old formula and can clearly tell the difference, and the best way to get the most out of the new formula is to cut in some of the old, but what's the purpose of buying it if I have to do that? Looking at the ingredients list shows clearly the new formula reduced/eliminated several of the ingredients that did the heavy lifting in the original formula, to say nothing of the switch from ceramide to the so-called protein repair concentrate (not a scientist so whether this is a new way of saying ceramide or a cheaper formulation I cannot say, but it certainly doesn't feel like the product contains ceramide anymore). Terrible terrible product as it stands today. If you want something approaching the prior formulation, try the total repair power restore product, which actually, in looking at the ingredients and judging by how it works/feels, seems to be basically the old total repair 5 conditioner formula in a new package that can be sold at a premium. Disappointed in what's happened to a formerly amazing line of products.

The new formula does not condition like the old formula. Don’t buy ut. Anyone have any recommendations for a replacement? This new conditioner is so bad that I will no longer buy it.

I dont know why the new total repair 5 shampoo & cond is getting bad reviews its way better than the old stuff my hair is very long very bleached very damaged the new total repair 5 made my problem hair soooo soft and and easy to comb wet and dry I will not use anything else thank you loreal for another great product

I've been on a hunt these past couple of months looking for a new conditioner to replace this beauty. I really miss the old formula and how well it conditioned and moisturized my hair. please please pleasee bring back the old formula. We're all lost here without this conditioner

Why did L'Oreal change the formula? It used to be SO PERFECT. My all time favorite conditioner; now I hate it and so does my hair. BRING BACK THE OLD FORMULA

Lots of others are as disappointed as I am that L'oreal decided to completely change the formula for this conditioner. I've used it since it came out and absolutely LOVED it, but also notice the new formula absolutely lacks the good conditioning that the old formula provided. Dear L'Oreal, it's NOT that it NO LONGER WORKS for us (see all the responses from you), but it's a completely different product? PLEASE BRING BACK THE OLD formula and create a new and separate one from this new formula. Very disappointed.

Ok so I love the product it actually works, my hair was dead, no joke, dry as all can be, split ends almost to the base of my pony tail dead! Now my hair hardly has any split ends its still a work in progress but much better than what it was. And no I haven't trimmed it. My only question and I know that its a stupid one but doesn't hurt to ask, how often should you wash your hair with this product? I do it every three days because I know its not healthy to wash everyday, but it doesn't give you a washing pattern aside from the rinse lather reapeat.

I just picked up a new bottle after not using it for a few months. They changed the formula and now it doesn’t work for my hair at all. Actually leaves it feeling drier. You guys messed up something that didn’t need adjusting.

Okay as mentioned above this formula is just nooooot cutting it at all. Any plans to bring back the old one?