Be sure to read this satisfaction guarantee in order to familiarize yourself with the conditions that apply. L’Oréal Paris has a satisfaction guarantee policy on L’Oréal Paris Excellence Crème haircolor only.

Please contact our Consumer Care Center at 1-888-4-LOREAL for more information. If you are not satisfied with a L’Oréal Paris Excellence Crème product, we will compensate you with a refund cheque. All compensation will only be paid by refund cheque for the replacement product. This guarantee is valid from January 1st, 2019 to December 31, 2019 for Canadian residents only. Only products purchased in Canada are guaranteed. A single compensation will be made per Excellence Crème product, per person or civic address. It may take up to eight to ten weeks to receive the refund cheque. To be reimbursed, send the original receipt and the UPC code of your Excellence Crème product together with your full name, address, telephone number and age**. Send information and documents to: L’Oréal Paris Excellence Crème, Consumer Care Center Reimbursement Offer, PO Box 1266, Succ Saint-Laurent, Saint-Laurent, QC, Canada H4L 4X1. The product must have been purchased in the last 30 days. The 30 days are calculated from the date of the receipt of purchase to the date on the postage stamp. All mail that is not clearly identifiable, is illegible or is incomplete will be void and refused without further notice. In the case of abusive practice, L’Oréal Paris may cancel the satisfaction policy or amend it at its discretion. You also agree to L’Oréal Paris’s privacy policy found at L’Oréal Paris collects certain personal information in order to follow up with you regarding the reason for your dissatisfaction and in order to send you the refund cheque.

*Offer not valid where prohibited by law.
**If you are a minor, the reimbursement will be sent to your parent or guardian.



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