- After colouring my hair, it has uneven, spotty colour. What happened and how do I correct my colour?
For a more precise answers we invite you to contact the consumer care center at 1-888-4-LOREAL.
- After colouring my hair, it is too dark. What happened, and how do I correct my colour?
Different reasons may explain why the result is too dark. 1) You may have chosen a shade that’s too dark. Over time, as you shampoo your hair, the color will gradually fade and become lighter. If you want to recolor your hair, you should wait until the color has faded significantly before you color again. Otherwise, you may get a result that’s even darker, even if you use a lighter shade. 2) Hair that is continuously treated with colour and/or permanent waves can become porous. Excessive absorption may result, producing more intense colour. Keep in mind that your colour will lighten gradually as you shampoo your hair. For this, select a shampoo that is not specifically formulated to preserve colour. If the colour fades successfully, you can select a shade that is one level lighter the following month. Should you wish to lighten drastically; a colour removal will be required to prepare the hair to receive the lighter shade. For personalized advice, we invite you to contact our Consumer Care Center toll-free at: 1.888.4LOREAL (1.888.456.7325).
- After colouring my hair, it is too gray, ashy, green or blue. What happened, and how do I correct my colour?
For more precise answers we invite you to contact the consumer care center at 1-888-4-LOREAL.
- After colouring my hair, it is too light or white. What happened and how do I correct my colour?
For a more precise answers we invite you to contact the consumer care center at 1-888-4-LOREAL.
- After colouring my hair, it is too pink or purple. What happened and how do I correct my colour?
For a more precise answers we invite you to contact the consumer care center at 1-888-4-LOREAL.
- After colouring my hair, it is too red, orange, brassy or gold. What happened, and how do I correct my colour?
When you lighten your natural colour, the warm gold and red pigments in your hair are revealed. With most single process permanent haircolours, you can lighten your natural hair colour only up to two levels without exposing these warm tones. If your hair is too red or orange, you can try colouring with a shade slightly darker than the one you used (closer to your natural colour) in order to tone down the red or orange. If you were attempting to significantly lighten your hair and the result is too brassy or gold, you may need to process your hair again to go lighter. If such is the case, please visit the Can I Help You? section of our website for personalized, expert advice. Here, our expert colourist, Christophe Robin will guide you to the products and techniques that will help you achieve your desired result. Should you have more questions, please do not hesitate to contact our haircolour experts at 1.888.4LOREAL
- After colouring my hair, it looks washed out or faded. What happened and how do I correct my colour?
Many things including repeated shampoos, exposure to sun, pollution and frequent styling can all cause color to fade. When color has already faded, you will need to recolor. To achieve the most perfect touch up to your color, be sure to choose the L’Oréal Paris haircolor that you used previously. After coloring, do not wash hair for a few days to avoid stripping your color. Use Vive Pro Colour-Vive shampoos and conditioners to nourish your hair and protect your color. For more tips on care for color-treated hair, go to the Hair Care section where you can also look for your Pro-Scription. For personalized, expert haircolor advice, please visit the Can I Help You? section of our website.
- After colouring my hair, my gray hair was not covered. What happened and how do I correct my colour?
Permanent haircolouring is ideal when grey coverage is a concern as it is the only haircolour category that can offer up to 100% grey coverage. If your grey hair is resistant to colour, you will find that Excellence Creme offers the best possible grey coverage. Be sure to apply to the resistant grey first; this will allow the product to sit on the grey for a longer period of time. Some products recommend extra timing on grey hair; leave it on for the maximum recommended processing time. Shade selection is important; some shades offer better coverage than others. Warm tones such as gold or neutral shades are ideal for grey coverage. Cool shades such as ash or pearl tend to make the hair look dull and greyer. Avoid very, extra or ultra light blonde shades as their focus is on lightening and not on colour deposit which is essential for grey coverage. Deeper shades will provide better grey coverage than lighter ones. Keep away from very intense shades; these tend to appear much too vibrant and artificial looking on the grey. Should you have more questions, please do not hesitate to contact our haircolour experts at 1-888-4-LOREAL.
- After colouring my hair, there was no change in my hair colour. What happened and how do I correct my colour?
There may be various reasons for why your colour does not show. You may have chosen a color that is very close to your natural color. If you want to recolor your hair, wait 48 hours and select a darker shade, if that is what you are looking for. For a lighter color, a two step process might be required. For personalized, expert haircolor advice, please visit the Can I help you? section of our website. Should you have more questions, please do not hesitate to contact our haircolour experts at 1-888-4-LOREAL.
- Are L’Oréal Paris haircare products designed for use by all ethnicities?
Yes, L’Oréal Paris haircare products are designed for all ethnicities.
- Can I find a shade equivalent to my current colour within L'Oreal Paris brands?
For a more precise answers we invite you to contact the consumer care center at 1-888-4-LOREAL.
- Can I mix shades of L'Oréal Paris hair colour?
We do not recommend mixing shades because we can not guarantee your color results. For personalized, expert haircolor advice, please visit the Can I Help You? section of our website to learn what products will help you achieve your desired result. Should you have more questions, please do not hesitate to contact our haircolour experts at 1-888-4-LOREAL.
- Can I mix shampoo and conditioner from different L’Oréal Paris Vive Pro formulas?
You may use a shampoo from one formula and a conditioner from another formula; however, the L’Oréal Paris Vive Pro formulas are specially designed to work together to bring you the highest quality results. L’Oréal Paris does not encourage mixing two different L’Oréal Paris Vive Pro shampoos or conditioners together.
- Can I use L'Oreal Paris hair colour if I'm pregnant?
Hair colourants are some of the most thoroughly studied consumer products on the market. During pregnancy the body enters a phase of change and some people find themselves more sensitive to certain ingredients, therefore it is important to follow the instructions and always consult with your physician first.
- Can L’Oréal Paris hair colour be used on bleached or highlighted hair?
For a precise answer please do not hesitate to contact our haircolour experts at 1-888-4-LOREAL.
- Can L’Oréal Paris hair colour be used on gray hair?
Yes. Different products and techniques affect gray hair differently. Permanent colors, like Excellence Cream and Superior Preference provide 100% gray coverage. Highlighting hair with products like Hi-Light Styliste, will not cover grays, but will eliminate the contrast between gray hairs and darker strands by lightening darker strands. Please visit the Can I Help You? section of our website for personalized, expert advice. Here, our expert colorist, Christophe Robin will guide you to the products and techniques that will help you achieve your desired result.
- Can L’Oréal Paris hair colour be used over another colour or brand?
Yes. L’Oréal Paris haircolour is compatible with most products. L'Oréal Paris haircolour is NOT compatible with compound hennas, metallic dyes, progressive colour or colour restorers. To ensure that you achieve the desired results, we invite you to contact our Consumer Care Center toll free at: 1.888.4LOREAL (1.888.456.7325).
- Do L’Oréal Paris haircare products affect gray hair?
No, L’Oréal Paris haircare products do not adversely affect gray hair.
- How can I receive personalized colour correction advice?
If you’d like to talk to a haircolor expert at L’Oréal Paris, please call 1-888-4-LOREAL
- How do I apply L’Oréal Paris hair colour?
L’Oréal Paris provides detailed application instructions for all of our products within the product packaging and on our website. See our haircolor articles and product pages for specific instructions for products and techniques. Please visit the Can I Help You? section of our website for personalized, expert advice. Here, our expert colorist, Christophe Robin will guide you to the products and techniques that will help you achieve your desired result.
- How do I darken my hair colour?
If you have natural hair, you will find it very easy to darken your colour. We invite you to visit the Can I help you? section of our website for personalized, expert haircolor advice. Here, our expert colorist, Christophe Robin will guide you to the products and techniques that will help you achieve your desired result. However, if you are looking to significantly darken your colour-treated hair (by more than 2 levels), please contact our Consumer Care Center toll free at: 1.888.4LOREAL (1.888.456.7325) for a personalized consultation.
- How do I lighten my hair colour?
To lighten your natural colour, please visit the Haircolour section of our website under New to colour. Or, look for the shade guide on the colorant packaging. If your hair is already coloured, it is important to know that an artificial colour will not lighten another. Therefore, if your hair is presently colour-treated, a two step process might be required to lighten your colour-treated hair and achieve the desired result. For a personalized consultation, we invite you to contact our Consumer Care Center toll free at: 1.888.4LOREAL (1.888.456.7325).
- How do I touch up my colour with L’Oréal Paris hair colour?
Application instructions for all of our products are included in the product packaging and on our website. Visit the product pages for detailed application techniques for each haircolor brand. Generally, for a touch-up application, color should only be applied to your roots. For a flawless color match, use the same L’Oréal Paris product and shade you used previously. Please visit the Can I Help You? section of our website for personalized, expert advice. Here, our expert colorist, Christophe Robin will guide you to the products and techniques that will help you achieve your desired result.
- How long does it take for L’Oréal Paris hair colour to process?
Detailed timing instructions and tips for all of our products are included in the product packaging and on our website. Visit the product pages for detailed application techniques for each haircolor brand. Please visit the Can I Help You? section of our website for personalized, expert advice. Here, our expert colorist, Christophe Robin will guide you to the products and techniques that will help you achieve your desired result.
- How long should I wait to color my permed hair?
For best results, wait 2 weeks after perming your hair before applying color.
- How long should I wait to color my relaxed hair?
Unless otherwise specified in the instruction leaflet. It is recommended to wait 15 days between the two procedures. Be aware that a straightener or relaxer will fade the colour; therefore, it is best to do these prior to the haircolour application. It is also recommended to perform a strand test prior to colouring. Freshly straightened or relaxed hair may absorb more colour, causing darker results.
- How long should I wait to recolor my hair?/ How often should I recolour my hair? Or How often will I need to recolour my hair?
If using a semi permanent , you can reapply your color 8 to 10 shampoos after your last application.If you are using a tone on tone color, it is reccomended to do your color 6 to 8 weeks after your last application. Lastly, if you use permanent haircolor a touch up application can be done 4 to 6 weeks after your last application.
- How long should I wait to shampoo my hair after coloring?
After you color your hair, it’s best to wait a few days before you shampoo it, unless the directions state otherwise. This will help set the color, and prevent premature fading. After coloring, rinse your hair with cool water until the water runs clear and then apply a deep conditioner to help seal in your color and shine.
- How will I know the results of L’Oréal Paris hair colour on my natural hair colour?
The end result of coloring your hair is determined by a combination of your starting color, the condition of your hair, the texture of your hair, any previous treatments (perm, straightener, etc.) and the color you are adding. Your color may not turn out exactly like the model’s on the box because you may have had a different starting point.
Get an initial idea from the haircolour packages and swatches. Always be sure however, to read the information on the box to understand the predicted results. For a more accurate preview of the haircolor on your hair, do a strand test by coloring a small section of hair as described in the instruction leaflet.
For personalized, expert haircolor advice, please visit the Can I Help You? section of our website to learn what products will help you achieve your desired result.
- If my hair is very long, is one box of colourant enough?
If your hair is very thick or past your shoulders, we would recommend 2 boxes or more to ensure your hair gets fully saturated.
- What are the differences between L’Oréal Paris hair colour brands?
L’Oréal Paris has developed many different haircolor products to help you attain the most perfect color. Our products range from small semi-permanent chunking kits to permanent, all-over color systems. Information on specific L’Oréal Paris haircolors can be found in the haircolor section of this website. For help on what brand and color to choose, please visit the Can I help you? section of our website for personalized, expert haircolor advice. Here, our expert colorist, Christophe Robin will guide you to the products and techniques that will help you achieve your desired result.
- What are the differences between L’Oréal Paris hair colour shades?
Haircolors are comprised of different levels and tones, which create the shades. The level of a color indicates how dark or light the color is, while the tone refers to the tint in the color. Please visit the Can I Help You? section of our website for personalized, expert advice. Here, our expert colorist, Christophe Robin will guide you to the products and techniques that will help you achieve your desired result.
- What L’Oréal Paris hair colour product should I use?
Please visit the Can I Help You? section of our website for personalized, expert haircolor advice. Here, our expert colorist, Christophe Robin will guide you to the products and techniques that will help you achieve your desired result.
- When should I start timing the haircolour application?
Timing should start as soon as you have finished applying the haircolour.
- Where can I buy the L’Oréal Paris hair colour shampoo or conditioner that is provided within the kit?
The shampoos and conditioners that are included in the L’Oréal Paris haircolor kits are not available separately because they are meant for use only after you have colored your hair. For every day care, use Vive Pro Color Vive shampoos and conditioners that are formulated with UV filters to protect and nourish your hair without stripping your color. Also use Vive Pro Colour Vive Conditioning Treatment once a week for deep conditioning color-treated hair.
- Which L’Oréal Paris hair colourants are permanent?
The following L’Oréal Paris hair colourants are permanent:
Excellence Creme
Féria
Superior Preference
Couleur Experte
Colour Rays
Excellence Crèmelights
Superior Preference Dream Blondes
Perfect Blondissima
Hi-Light Styliste
Natural Match
- Which L’Oréal Paris hair colour has no ammonia?
Natural Match, ColorSpa Moisture Actif and Color Pulse all have non-ammonia formulas.
- Which L’Oréal Paris hair colour shade should I use?
Please visit the Can I Help You? section of our website for personalized, expert haircolor advice. Here, our expert colorist, Christophe Robin will guide you to the products and techniques that will help you achieve your desired result.