• General website

  • How do I get samples of your products?

    Unless there is a special promotion, L’Oréal Paris does not have samples available to send to you. Most companies that carry L’Oréal Paris products offer displays that help you learn more about the products in person.

  • Is L’Oréal Paris product packaging recyclable?

    Most L’Oréal Paris product packaging is recyclable. Look for the recycling codes and chasing arrow symbol on the bottom of the bottles to know for sure. Check with your municipality if you have any additional questions regarding recycling policies in your area.

  • Does L'Oréal Paris test on animals?

    L’Oréal absolutely supports the objective of the elimination of laboratory animal testing. For the past 25 years, L’Oréal has been actively involved and has made major contributions to the research, development, validation and acceptance of alternative non-animal strategies. L’Oréal is an active member of the European Commission and industry-driven European Partnership for Alternative Approaches to Animal Testing (EPAA) and together with our competitors within the European cosmetics association COLIPA, L’Oréal is committed to a large research programme both in view of the 2009 and 2013 deadlines and to keep on doing whatever possible, in its field of experience, in order to promote this programme. Progress is monitored each year by the European Commission and all efforts are ongoing in view of these deadlines. For the past 20 years, L’Oréal has invested close to € 30million euros per year on alternative methods of research and development. In February 2006, L’Oréal has underlined its commitment to the further development of alternative methods for safety evaluation with the acquisition by Episkin, a subsidiary of the L’Oréal group that is dedicated to the development of reconstructed skin, of SkinEthic (expert in the field of tissue engineering). The complementary nature of Episkin and SkinEthic allows L’Oréal to further advance its commitment to the development of alternative methods for the safety assessment of product ingredients with the aim of sharing out with all the industries concerned, including our competitors. In April 2007, ECVAM (European Centre for the Validation of Alternative Methods) announced the validation of an ‘in vitro’ test as a full replacement method for assessing the skin-irritancy potential of chemicals. This test employs the L’Oréal Episkin model; a human epidermis reconstructed on collagen. This work has so far contributed to L’Oréal’s ability to end animal tests on all finished products in 1989 and makes us fully confident to reach the objectives drawn by the deadlines of 2009.

  • Where can I buy L’Oréal Paris products?

    L’Oréal Paris offers a full line of products at mass market retailers, drugstores and supermarkets nationwide.

  • Where can I find information about your products?

    L’Oréal Paris provides extensive product information both in our product packaging and on our website.

  • Where can I find a discontinued product?

    If a product has been discontinued, it will no longer be available. L’Oréal Paris regularly introduces new products, so you are sure to find other items that you will like. For more information about L’Oréal Paris products and beauty solutions, visit our website at www.lorealparis.ca .

  • Are your products safe to use during pregnancy or when nursing?

    When used properly, L’Oréal products are safe during pregnancy and while nursing. Although there are no specific safety tests for products during pregnancy and nursing, there is a substantial amount of information supporting the safety of products when used as directed. If you have any concerns, L’Oréal recommends that you consult your doctor.

  • Can I request an ingredient list?

    Yes, but first check the product packaging. All of the ingredients used in a product are listed on the package or the label of the product itself. For products too small to accommodate the list, a separate ingredient list is available on the display unit in the store for your convenience. L’Oréal Paris can also send or email an ingredient list by request. Since some ingredients are known by more than one name, L’Oréal Paris uses the standard industry names for ingredients. These ingredients are Health Canada recognized names.

  • What is the PH of your products?

    The pH of any given L’Oréal Paris product is not a measure of its effectiveness. Instead, the combination of special formulas and technology are what actually provide your results. L’Oréal Paris products are developed to be compatible with the natural biology of hair and skin, while ensuring the highest quality results.

  • Are your products safe for those with a medical condition?

    While our products go through extensive testing to provide the best and safest possible products for our consumers, even the safest products may contain ingredients to which a few individuals may be sensitive. Discuss your condition with your doctor and follow his or her advice regarding product usage.

  • Makeup

  • How can I keep lipstick from getting on my teeth?

    After applying lip colour, gently purse lips on a piece of tissue. The colour on the inner part of your lips will come off, keeping your teeth lipstick-free.

  • How do I use lip colour to perfect my lip shape?

    When used strategically, lip colour, lip liner and lip gloss can work wonders to provide the illusion of a perfect pout. Follow these tips to get your desired effect: To downplay full lips: select a neutral shade with a semi-matte or matte finish (shine adds emphasis to lips!). Use a lip liner shade that matches your lip colour and line lips just inside your natural lip line. Fill in lips with your selected lip colour. To play up thin lips: use a lip liner in a neutral shade and trace along the outer edge of your natural lip line. Fill in lips using a lip colour in a medium or light shade (dark colours can make thin lips appear smaller), blending the lip colour into the lip liner line you’ve just drawn. Apply a shimmery gloss to the centre of your bottom lip to make lips appear fuller.

  • When choosing a lipstick and a gloss, do I have to keep within the coordinating shade families?

    L’Oréal lip glosses have been designed to pair with their coordinating lip colour shade families, but you can experiment with different combinations and pairings. Gloss Finishes can also be worn on their own for a beautiful and natural shimmer finish.

  • What is the difference between blackest black shade and the carbon black shade?

    Carbon Black provides the most dramatic look and colour deposit. It is different from Blackest Black because it contains a unique formulation of carbon black pigments that are blacker and richer in their pigment deposit than any other black shade – even Blackest Black. The Carbon Black shade provides 2X the intensity of any other black shade.

  • What is the best way to apply liquid foundation?

    First, dot foundation onto your cheeks, nose, chin and forehead. Using your fingers or a makeup sponge, blend foundation out towards the hairline and then down in a fluid motion. For a professional looking application, use a foundation brush to blend foundation. To set your foundation and prolong wear, finish your look by dusting a translucent powder such as on top of your foundation.

  • What is the best way to apply mascara?

    To apply mascara, place your finger about mid-lid or on your eyebrow and pull up in order to hold the lid taut. Holding the wand horizontally, sweep on mascara from roots to ends. Apply only to lash tips at first. Wiggle the wand slightly from side to side along the lashes to distribute mascara evenly.

  • What mascaras are suitable for sensitive eyes?

    Every L’Oréal mascara is suitable for sensitive eyes, contact lens wearers and is both Opthalmologist and allergy tested. All mascaras are fragrance-free.

  • How do I choose the right shade of foundation or powder for my skin tone?

    Start by finding your skin’s undertone: skin tones with a touch of pink are cool toned, olive skin with a touch of yellow tones are warm and skin tones between pink and yellow tones are neutral. Artist favourite: True Match foundation is divided into warm, neutral and cool shades. Choose three shades of foundation that seem closest to your natural skin colour. Swatch them against your jaw - the one that seamlessly blends in is the perfect shade for you. Artist tip: Look at the skin tone along your jawline - that way you will select a foundation that is close to both your face and neck colour.

  • How do I contour my features?

    Start by applying your favourite foundation and powder. Next, pick a powder one to two shades darker than your skin. Apply this shade along the natural shadows of your face, including underneath the line of the cheekbones, the side of the nose and at the temples. To avoid an obvious 'striped' effect, work with small amounts of powder, layering gradually and stopping to check the effect in natural light.

  • How do I keep lipstick from feathering around my lips?

    Start with clean lips. If you applied a balm or treatment beforehand, gently blot lips with a tissue. Choose a lip liner that matches your natural lip colour or lipstick (Artist favourite: Infallible Lip Liner) and outline lips by following your natural lip line. For greater lipstick longevity, fill in the rest of your lips with lip liner. Finish with your choice of lip colour - avoid overly greasy or glossy colours, as these are more prone to feathering (Artist favourite: Infallible Le Rouge).

  • How do I make my eyes appear bigger?

    1. Strategic Shadow - Emphasize the depth of your eyes by applying a mid-to-dark tone on the crease and a light, champagne shade on the high points of the eye (brow bone, mid-lid, inner eye corner). 2. Colour with Care - To make eyes appear bigger, try neutral shades of champagne, beige and deep browns that blend well with your skin tone. 3. Walk the Line - Make eyes appear deeper and more prominent with liner - apply liner as close to the lash line as possible - almost between lashes - to avoid an obvious line. Avoid dark liner on the lower lashes, and instead use a highlighter shade to open up the eyes. 4. Top to Bottom - Mascara is a must for lifting lashes and making eyes look bigger - but don’t forget bottom lashes! Holding the wand vertically (parallel to the lower lashes) lightly emphasize your lower frint. How do I prevent makeup melt down? Start by choosing a longwearing foundation with mattifying properties. Artist favourite: Infallible Pro-Matte Foundation. Blend foundation onto the face, and then choose a mattifying powder such as Infallible Pro-Matte Powder. Buff onto the skin, focusing on the forehead, bridge of the nose and chin, where skin is oiliest. Finish with every makeup artist’s secret weapon: Infallible Pro-Spray & Set. Hold the bottle at arm’s length from the face and mist in an X motion, then again in a T motion (to target the T-zone). The setting spray locks in makeup to keep it looking fresh all day.

  • How do I prevent makeup melt down?

    Start by choosing a longwearing foundation with mattifying properties. Artist favourite: Infallible Pro-Matte Foundation. Blend foundation onto the face, and then choose a mattifying powder such as Infallible Pro-Matte Powder. Buff onto the skin, focusing on the forehead, bridge of the nose and chin, where skin is oiliest. Finish with every makeup artist’s secret weapon: Infallible Pro-Spray & Set. Hold the bottle at arm’s length from the face and mist in an X motion, then again in a T motion (to target the T-zone). The setting spray locks in makeup to keep it looking fresh all day.

  • What is the best « No makeup » makeup to look natural yet polished?

    1. Magic BB Cream - The Self-Adjusting pigments blend to your skin tone for a natural - yet flawless - bare skin finish. 2. Colour Riche Luminous Ombrés in Rose Nude - The natural nude tones allow you to play up the natural light and depth of your eyes without looking overly done up. 3. Colour Riche Le Khôl in Espresso - The soft khôl pigments go on softly and smoothly. The rich espresso shade emphasizes eyes with a soft depth. 4. Voluminous Original Mascara - Creates fuller lashes that are still amazingly soft and plush. 5. Colour Riche Le Balm - Swipe on a kiss of balm for a hint of colour and a whole lot of moisture that looks just like your lips - but even better.

  • Skin care

  • How are Age Perfect products different from other skincare products?

    The Age Perfect formula increases skin resilience by minimizing age spots and deeply hydrating your skin with innovative Dermo-Peptide technology. L’Oréal Paris Dermo-Peptide complex accelerates cell turnover and reinforces the firmness of the skin. To learn more about L’Oréal Paris Age Perfect products, see the Age Perfect webpage.

  • How do I use Age Perfect products?

    Application instructions for all of our products are included in the product packaging and on our website. Visit the Age Perfect webpage for specific application instructions.

  • How do I use Men Expert products?

    Application instructions for all of our products are included in the product packaging and on our website. Visit the Men Expert webpage for specific application instructions.

  • How are Men Expert products different from other skincare products?

    Men Expert products are designed with technology specifically formulated for men’s skincare needs. With vitamins and Active Defense System (ADS), Men Expert products recharges, fortifies and protects your skin. To learn more about the benefits of Men Expert products, visit the Men Expert webpage.

  • Is there a special Age Perfect skincare regimen?

    L’Oréal Paris recommends using Age Perfect Day Cream, Age Perfect Night Cream and Age Perfect Eye Cream. For personalized, expert skincare advice, please visit the Can I Help You? section of our website to learn what products will help you achieve your desired result.

  • What is the best Men Expert product for me to use?

    Please visit the Men Expert section of our website for personalized, expert skincare advice. It will guide you to the products and techniques that will help you achieve your desired result.

  • Hair colour

  • After colouring my hair, there was no change in my haircolour. What happened and I do I correct my colour?

    There may be various reasons for why your colour does not show. You may have chosen a colour that is very close to your natural colour. If you want to recolour your hair, wait 48 hours and select a darker shade, if that is what you are looking for. For a lighter colour, a two step process might be required. For personalized, expert haircolour advice, please visit the Can I help you? section of our website. Should you have more questions, please do not hesitate to contact our haircolour experts at 1-888-4-LOREAL.

  • After colouring my hair, gray hair was not covered. What happened and I do I correct my colour?

    Permanent hair colouring is ideal when grey coverage is a concern as it is the only haircolour category that can offer up to 100% grey coverage. If your grey hair is resistant to colour, you will find that Excellence Crème offers the best possible grey coverage. Be sure to apply to the resistant grey first; this will allow the product to sit on the grey for a longer period of time. Some products recommend extra timing on grey hair; leave it on for the maximum recommended processing time. Shade selection is important; some shades offer better coverage than others. Warm tones such as gold or neutral shades are ideal for grey coverage. Cool shades such as ash or pearl tend to make the hair look dull and greyer. Avoid very, extra or ultra light blonde shades as their focus is on lightening and not on colour deposit which is essential for grey coverage. Deeper shades will provide better grey coverage than lighter ones. Keep away from very intense shades; these tend to appear much too vibrant and artificial looking on the grey. Should you have more questions, please do not hesitate to contact our haircolour experts at 1 888-4-LOREAL.

  • After colouring my hair, it looks washed out or faded. What happened and I do I correct my colour?

    Many things including repeated shampoos, exposure to sun, pollution and frequent styling can all cause colour to fade. When colour has already faded, you will need to recolour. To achieve the most perfect touch up to your colour, be sure to choose the L’Oréal Paris haircolour that you used previously. After colouring, do not wash hair for a few days to avoid stripping your colour.

  • After colouring my hair, it is too light or white. What happened and I do I correct my colour?

    For a more precise answers we invite you to contact the consumer care center at 1-888-4-LOREAL.

  • How long should I wait to recolour my hair?

    If using a semi permanent, you can reapply your colour 8 to 10 shampoos after your last application. If you are using a tone on tone colour, it is recommended to do your colour 6 to 8 weeks after your last application. Lastly, if you use permanent haircolour a touch up application can be done 4 to 6 weeks after your last application.

  • How long should I wait to colour my relaxed hair?

    Unless otherwise specified in the instruction leaflet.  It is recommended to wait 15 days between the two procedures.  Be aware that a straightener or relaxer will fade the colour; therefore, it is best to do these prior to the haircolour application. It is also recommended to perform a strand test prior to colouring.  Freshly straightened or relaxed hair may absorb more colour, causing darker results.

  • How long should I wait to colour my permed hair?

    For best results, wait 2 weeks after perming your hair before applying colour.

  • How long should I wait to shampoo my hair after colouring?

    After you colour your hair, it’s best to wait a few days before you shampoo it, unless the directions state otherwise.  This will help set the colour, and prevent premature fading.  After colouring, rinse your hair with cool water until the water runs clear and then apply a deep conditioner to help seal in your colour and shine.

  • How long does it take for L’Oréal Paris haircolour to process?

    Detailed timing instructions and tips for all of our products are included in the product packaging and on our website.  Visit the product pages for detailed application techniques for each haircolour brand. Please visit the Can I Help You? section of our website for personalized, expert advice.  Here, our expert colourist, Christophe Robin will guide you to the products and techniques that will help you achieve your desired result.

  • How do I apply L’Oréal Paris haircolour?

    L’Oréal Paris provides detailed application instructions for all of our products within the product packaging and on our website.  See our haircolour articles and product pages for specific instructions for products and techniques.

  • How do I touch up my colour with L’Oréal Paris haircolour?

    Application instructions for all of our products are included in the product packaging and on our website. Visit the product pages for detailed application techniques for each haircolour brand. Generally, for a touch-up application, colour should only be applied to your roots. For a flawless colour match, use the same L’Oréal Paris product and shade you used previously.

  • How can I receive personalized colour correction advice?

    If you’d like to talk to a haircolour expert at L’Oréal Paris, please call 1-888-4-LOREAL 

  • How will I know the results of L’Oréal Paris haircolour on my natural haircolour?

    The end result of colouring your hair is determined by a combination of your starting colour, the condition of your hair, the texture of your hair, any previous treatments (perm, straightener, etc.) and the colour you are adding. Your colour may not turn out exactly like the model’s on the box because you may have had a different starting point. Get an initial idea from the haircolour packages and swatches.  Always be sure however, to read the information on the box to understand the predicted results.  For a more accurate preview of the haircolour on your hair, do a strand test by colouring a small section of hair as described in the instruction leaflet.

  • Do L’Oréal Paris haircare products affect gray hair?

    No, L’Oréal Paris haircare products do not adversely affect gray hair.

  • Can L’Oréal Paris haircolour be used on bleached or highlighted hair?

    For a precise answer please do not hesitate to contact our haircolour experts at 1-888-4-LOREAL.

  • Can L’Oréal Paris haircolour be used over another colour or brand?

    Yes.  L’Oréal Paris haircolour is compatible with most products.  L’Oréal Paris haircolour is NOT compatible with compound hennas, metallic dyes, progressive colour or colour restorers.  To ensure that you achieve the desired results, we invite you to contact our Consumer Care Center toll free at: 1.888.4LOREAL (1.888.456.7325).

  • Can I find a shade equivalent to my current colour within L’Oréal Paris brands?

    For more precise answers we invite you to contact the consumer care center at 1-888-4-LOREAL.

  • Can I use L’Oréal Paris haircolour if I’m pregnant?

    Hair colorants are some of the most thoroughly studied consumer products on the market. During pregnancy the body enters a phase of change and some people find themselves more sensitive to certain ingredients, therefore it is important to follow the instructions and always consult with your physician first.

  • When should I start timing the haircolour application?

    Timing should start as soon as you have finished applying the haircolour.

  • What are the differences between L’Oréal Paris haircolour shades?

    Haircolours are comprised of different levels and tones, which create the shades. The level of a colour indicates how dark or light the colour is, while the tone refers to the tint in the colour.

  • After colouring my hair, it is too red, orange, brassy or gold. What happened and how do I correct my colour?

    When you lighten your natural colour, the warm gold and red pigments in your hair are revealed.  With most single process permanent haircolours, you can lighten your natural haircolour only up to two levels without exposing these warm tones. If your hair is too red or orange, you can try colouring with a shade slightly darker than the one you used (closer to your natural colour) in order to tone down the red or orange.  If you were attempting to significantly lighten your hair and the result is too brassy or gold, you may need to process your hair again to go lighter.  Should you have more questions, please do not hesitate to contact our haircolour experts at 1.888.4LOREAL

  • After colouring my hair, it is too pink or purple. What happened and how do I correct my colour?

    For more precise answers we invite you to contact the consumer care center at 1-888-4-LOREAL.

  • After colouring my hair, it has uneven, spotty colour. What happened and how do I correct my colour?

    For more precise answers we invite you to contact the consumer care center at 1-888-4-LOREAL.

  • After colouring my hair, it is too dark. What happened and how do I correct my colour?

    Different reasons may explain why the result is too dark. 1) You may have chosen a shade that’s too dark.  Over time, as you shampoo your hair, the colour will gradually fade and become lighter.  If you want to recolour your hair, you should wait until the colour has faded significantly before you colour again. Otherwise, you may get a result that’s even darker, even if you use a lighter shade. 2) Hair that is continuously treated with colour and/or permanent waves can become porous.  Excessive absorption may result, producing more intense colour.  Keep in mind that your colour will lighten gradually as you shampoo your hair. For this, select a shampoo that is not specifically formulated to preserve colour.  If the colour fades successfully, you can select a shade that is one level lighter the following month.  Should you wish to lighten drastically; a colour removal will be required to prepare the hair to receive the lighter shade.  For personalized advice, we invite you to contact our Consumer Care Center toll-free at: 1.888.4LOREAL (1.888.456.7325).

  • After colouring my hair, it is too gray, ashy, green or blue. What happened and how do I correct my colour?

    For more precise answers we invite you to contact the consumer care center at 1-888-4-LOREAL.

  • If my hair is very long, is one box of colorant enough?

    If your hair is very thick or past your shoulders, we would recommend 2 boxes or more to ensure your hair gets fully saturated.