QUESTIONS & ANSWERS
ADVICE FOR BEFORE, DURING AND AFTER APPLYING MOUSSE ABSOLUE
FOR PERSONAL ADVICE. PLEASE CALL 1-888-4-LOREAL (9AM – 5PM MON-FRI)
Can I use Mousse Absolue if have grey hair?
Yes, Mousse Absolue is designed to give perfect grey coverage however, if you have a very bright shade with intense reflects (ex: red), the product will deliver less coverage.
Do I need to do an Allergy Alert Test before using Mousse Absolue?
You must perform an Allergy Alert Test 48 hours before each use of Mousse Absolue. An allergy can develop suddenly, even if you have previously used this hair colourant or any other brand. Always read the instruction leaflet.
What do the Mousse Absolue shade numbers mean?
Mousse Absolue shades can be labelled with up to three different numbers representing the haircolour that is achievable.
- The first number in the sequence represents the base colour and will be between 1 (black) and 10 (very light blonde).
- The second/third number in the sequence represents the primary and secondary reflect. Please see reflects chart below:
- Iridescent/Mauve ash
- Blue ash
For example, a 1021 represents a cool very light blonde and a 556 represents a warm burgundy red.
Where can I find the Mousse Absolue product instructions?
The product safety instructions are located inside the Mousse Absolue box. You can also download the PDF instruction leaflet for Mousse Absolue by clicking HERE.
If I am going to use Mousse Absolue, when is the best time for me to shampoo my hair?
Mousse Absolue should be applied on dry hair, therefore you should not shampoo immediately before using Mousse Absolue. This will remove the natural oils that protect your scalp during the colouring process.
Can I use Mousse Absolue if I have previous colours in my hair?
Yes, however it is important to bear in mind that previous colour can affect your end result. Colour cannot lift colour, therefore it is advisable to use a shade that is on the same level or darker than your current colour.
How can I avoid orange/golden tones when using Mousse Absolue?
If you are lightening your hair, the process of lightening will bring out the natural warm undertones. The darker your hair, the warmer the tones are likely to be, therefore you should select a suitable shade level with an ash reflect to counteract unwanted warmth (see "What do the Mousse Absolue shade numbers mean?" above).
Can I still colour my hair using Mousse Absolue even though I've got dry hair?
Yes, you can still colour your hair using Mousse Absolue. Remember to use the hi-shine conditioner after colouring to keep hair feeling soft and nourished.
How long should I rinse my hair after using Mousse Absolue?
There is no set time for this process but we recommend you dry-massage your hair first, then add a little water and massage again. Rinse until the water runs clear.
Should I use shampoo to rinse out the Mousse Absolue colourant?
When you rinse your hair, the Mousse Absolue colour will act as a shampoo so there is no need to use extra shampoo. However, we recommend using the hi-shine conditioner once the water runs clear to help lock in the multi-tonal flawless colour.
Why is the bottom of my hair darker/lighter than the top?
This effect may occur if you do not perform regular touch-up applications. Mousse Absolue’s reusable system provides a solution to this as it not only allows you to apply colourant all over the hair, but it also allows you to touch-up your roots or target stray greys whenever you desire, helping you avoid this colour build up. Follow the instruction leaflet for application tips.
Which Mousse Absolue shade will work best on my hair?
We recommend using a shade that is 1-2 levels darker or lighter than your natural haircolour in order to achieve maximum performance from this product. If your hair is coloured, it is important to remember that colour cannot lift colour. Please see question ‘Can I use Mousse Absolue if I have different colours in my hair?’
Can I still use Mousse Absolue if only my roots need colouring?
Mousse Absolue’s reusable system allows you to touch-up your roots. The reusable system means that you can then keep the remainder of the pack and touch-up your hair whenever you desire. Follow the instruction leaflet for timings and application techniques.
How often should I colour my hair at home?
There are many different factors involved when deciding how frequently to colour your hair. However, we recommend that it should be done every 4-6 weeks.
Can pregnant women use Mousse Absolue?
Mousse Absolue can be used when pregnant. If you have further questions, we advise you ask your GP or midwife.
Can I use my own conditioner instead of the hi-shine conditioner in the Mousse Absolue pack?
We recommend you use the hi-shine conditioner that comes with Mousse Absolue because it has been developed specifically for use with the product to help create softness and shine.
How long can I keep Mousse Absolue after using it?
Because of its unique two-chamber system, Mousse Absolue does not expire after it has been opened.